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  1.    #1  
    Hello All.

    My treo 180 seems to no longer work without an earpiece or headset attached to it. It thinks that it is still plugged in thus I can't answer the phone or make a call without an earpiece attached.

    Is this a known issue? Is it a physical problem with the earpiece or is it a firmware revision fix or something similar to patching it up?

    I look forward to any info.

    -Trode
  2. emen8's Avatar
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    #2  
    It may be that the wire leading to the speaker is broken in the area of the Treo's hinge. You can search for dead speaker for info. Here's a link to a good thread that has pictures of how you can repair it if you're handy: Dead speaker fix
    Good luck!
  3.    #3  
    But the phone still rings. Isn't the ringer the same speaker? Or not?

    Also, if the wire is broken to the speaker, the Treo detects this and forces me to use the earphone? That's interesting. I hope this is truely the case. I'd hate to have to open it up for nothing.

    BTW, when I say it "forces" me, I mean it doesn't give me any options... The speakerphone button disappears just as if the earphone jack was being used.
  4. emen8's Avatar
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    #4  
    I just don't know. Maybe someone who's more likely to know what they're talking about can help!

    I jumped in because I have a 180 and I've kept track of the dead speaker thread in case I need it before the Treo 700 comes out! Your problem seemed to be along those lines, and I thought I could be helpful.

    Did you search for "dead speaker?" Or just "broken?"
  5. dbregman's Avatar
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    #5  
    I had the same issue on my 180 - before I got my T600 . Lucky for me I was still under warranty with Handspring. They sent me a replacement phone.

    -d
  6. #6  
    Ditto on the replacement phone. It happened right after I was showing my family how great it was! Great timing and I was visiting away from home as well. Handspring replaced mine as well.

    Interestingly I could hear if I came very close to closing the lid, but not any other way. The earpiece did work. Handspring was very accomodating and even sent me an unlocked 180 like I had!
  7.    #7  
    Problem fixed....for now.

    It appears that the Headphone jack is faulty. I stuck a small screwdriver into the jack and jiggled around to hopefully loosen a stuck contact switch. To my surprise I hear the jack >Click< and Viola! It works. The Speakerphone button is available and the speaker works great!

    The stupid jack has a micro switch to tell the Treo that a jack has been plugged in and to override the phone itself and route the call to the earphone jack.

    Needless to say, I opened the phone without really neeeding to but EMEN8's advise truely helped me narrow down the possibilities.

    Thanks to all for your help. I really appreciate the joint effort.

    -Trode
  8. #8  
    I had this problem and received the following from Handspring:

    Dear ,


    Thank you for contacting palmOne (formerly Handspring) Technical Support

    We are sorry for the inconvenience caused. We understand that you are unable
    to hear any sound from the internal speaker on your Treo communicator.

    You will find some information and a series of steps to help you
    troubleshoot this issue below. We apologize for the length of the email.
    There are many steps to complete, but they are not difficult. You may wish
    to print this email before proceeding.

    Third-party hands-free headsets could cause problems because they were not
    designed specifically for the Treo communicator. When any hands-free headset is inserted in the device, it shuts off the internal speaker and routes all
    incoming and outgoing sound through the hands-free headset. Usually, when
    the headset is removed, the Treo communicator acknowledges the removal, and turns the internal speaker and microphone back on. However, if you use a hands-free headset not designed for the Treo, the communicator may not
    receive the proper signals to acknowledge that the headset has been removed.
    In such a situation, the device will not know to turn the internal speaker
    and microphone back on. They will be disabled.

    Similarly, when you insert a third-party hands-free headset, the
    Speakerphone option is disabled. If the proper signals have not been sent to
    the device to indicate that the headset has been removed, the Speakerphone
    option will remain disabled.

    The good news is that the issue usually can be solved with a simple series
    of steps. Please follow these steps:

    1. Start by removing any hands-free headset inserted in the communicator.

    2. Perform a Soft Reset on the device. A Soft Reset tells your device to
    stop what it is doing and start over again. All records and entries stored
    in your device are retained. To perform a Soft Reset:

    a. Unfold a paper clip, or use a similar object blunt ended object (on a
    Treo stylus, you can unscrew the pointed tip to access a thin tool that you
    can use to reset your device).

    b. Find the hole labeled "RESET" on the device. For all Treo models, the
    reset hole is located on the back of the device. For GSM Treos, it is on the
    SIM card door.

    c. Gently press the paper clip or stylus reset tool into the reset hole.

    d. A successful Soft Reset is indicated by the Welcome screen, followed by
    the General Preferences screen.

    3. On the General Preferences screen, tap on the pull-down menu in the upper
    right corner, and select Ringer. Change the Ring volume to Soft, and then to
    loud.

    4. Launch the Phone Book application, and call any number (preferably
    somebody who knows you are conducting this troubleshooting or your own
    landline). Because you performed a Soft Reset, Wireless mode should be off.
    Let the system prompt you to turn on Wireless mode.

    5. When the other party picks up, if possible, tap on the Speakerphone icon
    (as mentioned earlier, the Speakerphone icon may not appear. If this is the
    case, skip this step.). Listen through the internal speaker now. If you
    called your own landline, make some noise that can be picked up by the
    landline. If you cannot hear anything through the communicator's speaker,
    tap the Speakerphone icon to toggle out of Speakerphone mode.

    6. Press the UP Scroll button a few times, which adjusts the internal
    speaker's volume. Listen for sound from the communicator's speaker.

    7. If you still cannot hear anything, you may need to perform a Hard Reset.
    A Hard Reset tells your device to stop what it is doing and start over
    again. After the Hard Reset, the device will return it to its factory
    default state. All records and entries stored in your device will erased, so
    please make sure you have backed up your data with a HotSync operation
    before performing the steps. To perform a Hard Reset:

    a. Unfold a paper clip, or use similar object blunt ended object (on a Treo
    stylus, you can unscrew the pointed tip to access a thin tool that you can
    use to reset your device).

    b. Find the hole labeled "RESET" on the device. For all Treo models, the
    reset hole is located on the back of the device; for GSM Treos, it is on the
    SIM card door.

    c. Gently press the paper clip or stylus reset tool into the reset hole.

    d. Press and hold down the device's power button. Then insert the paper clip
    or reset tool in the reset hole.

    e. While continuing to hold the power button down, remove the paper clip or
    reset tool from the Reset hole.

    f. After a couple of seconds, the Palm OS screen will appear. Release the
    Power button

    g. When asked, press the UP Scroll button to verify you wish to erase all
    data.

    h. A successful Hard Reset is indicated by the Welcome screen, followed by
    the Screen digitizer setup screen ("Tap here").

    i. To restore your data and programs after a Hard Reset, perform a HotSync
    operation with your Desktop computer, preferably with the conduits set to
    "Desktop overwrites Handheld". Most, but not all, third-party applications
    will be restored, depending on the way the application was written. If a
    third-party application is not restored, you may need to go into the Backup
    folder on your Desktop computer (within the Handspring folder under your
    user name), and double-click on any .PRC or .PDB files that were not
    restored. These files will be restored at the next HotSync operation.
    You can learn more about restoring your data after a Hard Reset by doing a
    search for '7517' at http://www.handspring.com/support/ Click on the first
    link that appears in the search results.

    8. Launch the Phone Book application, and call any number again. Because you
    performed a Hard Reset, Wireless mode should be off. Let the system prompt
    you to turn on Wireless mode.

    9. Listen through the communicator's speaker. If you still do not hear
    anything, hang up.

    10. Make another voice call, but do it while the Treo communicator's flip
    lid is nearly closed. Leave only a half inch or so between the flip lid and
    its normal resting place near the scroll buttons. To accomplish this, we
    recommend you launch the Speed Dial view, nearly close the flip lid, and use
    the rocker switch on the side to scroll through the numbers in your Speed
    Dial list. Depress and hold the rocker switch to dial.

    11. If you hear sound coming out of the nearly closed speaker, open the flip
    lid completely to see if the sound continues.

    12. If the sound cuts off when you open the flip lid fully, or if you never
    hear sound come from the speaker, you may need to get the Treo repaired or
    replaced.

    COMPATIBILITY NOTE:

    Please note that Handspring designed the Treo communicator's headset jack
    using the same specification as many third-party headsets designed for Nokia
    3300 and 8000 series devices. However, we cannot guarantee that any
    third-party headset will work with the Treo communicator, especially ones
    that came out after the Treo communicator was first designed.

    WARRANTY NOTE:

    As a courtesy to our users, we will usually replace any Treo communicator
    whose internal speaker has been disabled due to the issue mentioned above,
    but, technically, this type of damage is not covered under the standard
    Handspring warranty. If you would like to review the terms of your warranty,
    please consult the in-box materials that came with your communicator, or
    download a PDF version of the warranty from this address:

    http://support.handspring.com/downlo...g_warranty.pdf

    Thank you,


    PalmOne Technical Support

    ======================================================================
    The speaker on my Treo 180 does not work. I can hear only when using the
    headset. I have tried a soft reset and a warm reset.

    Thank you for your help.

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