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  1. mgauss's Avatar
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       #1  
    I went to the CompUSA here in South Miami.

    They had a woman tech there standing in front of all the handheld devices to help, and she said "I'm doing the Windows devices...I don't do Palms, all the Windows devices have hi res, Bluetooth and the top of the line units have Wifi."

    It's just that I got frustrated that the Palm world is slower at working with hardware, I guess
  2. #2  
    Originally posted by mgauss
    They had a woman tech there standing in front of all the handheld devices to help, and she said "I'm doing the Windows devices...I don't do Palms, all the Windows devices have hi res, Bluetooth and the top of the line units have Wifi."
    As usual, another misinformed sales-drone.

    1) The new Palms are higher res than most PPC's (and all the clamshell Clies are as well)
    2) Bluetooth is not in all PPC's either
    3) The most accurate claim, but that is pretty much obvious in that you get more features with more $$$.

    Ask her why Windows Mobile 2003 doesn't set alarms off all the time!!! I seriously thought that was #1 priority for a PDA.

    My Dell and my Viewsonic both would sometimes ignore alerts altogether. Nice. As I own a PDA for keeping my life sane and organized, I came back to Palm and have been totally satisfied with an 'old' Treo 270. It's a little slow (and low-res), but the freakin' thing at least sets off alarms when they are supposed to go off.
  3. randyg's Avatar
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    #3  
    NEVER go to CompUSA with questions. Do your research online and then go there only to buy stuff, and even then only if it's the cheapest price. Try looking for Mac stuff at CompUSA!! They barely know their way around the PC stuff, but forget finding a knowlegable Mac person there.
    a dirty mind is a terrible thing to waste
  4. #4  
    Welcome to CompUSA, have a nice day.

    Most of my experiences shopping at CompUSA have been unsatisfactory.

    I do not like shopping there.

    Buddy
  5. #5  
    Originally posted by buddy
    Welcome to CompUSA, have a nice day.

    Most of my experiences shopping at CompUSA have been unsatisfactory.

    I do not like shopping there.

    Buddy
    Tell me about it. I taught a saleswomen about the laser printer I bought there. It was pretty funny. She was clueless!

    Same thing happens to me at Best Buy.
  6. #6  
    Same here: I was looking for a PCMCIA adapter for SD cards, and the guys there had no idea what I was talking about and advised me to use one of their Web terminal and go check by myself on their website!!

    Which I eventually did...

    D.
    Dominique
  7. #7  
    Would you like fries with your PPC?
    'Nuff said.
    Carl
  8. #8  
    "We Don't Care. We Don't Have To."

    "At CompUSA, we're part of the Problem!"
  9. #9  
    Instructions for shopping at CompUsa.

    1. Do your research at home by using the web. Lots of sources available, such as the treocentral forum :-)

    2. Do price comparisons on the web (shopper.com, tigerdirect.com, bestbuy.com, compusa.com, etc etc)

    3. After you find lower prices on the web but decide you still want it today, proceed to your method of transportation.

    4. Proceed to your local hardware store (Home Depot, etc) and purchase duct tape.

    5. Place at least one strong piece of duct tape over mouth.

    6. Proceed to CompUsa. Do NOT remove duct tape from mouth.

    7. Browse through all the stuff you don't need.

    8. Proceed to pick up the item you came for. Do NOT remove duct tape from mouth. Do NOT be tempted to speak to individuals wearing red CompUsa shirts.

    9. Proceed to checkout line. Be sure you are wearing soft shoes. Wear a calendar to track your progress on the line.

    10. When checking out at the register, remove duct tape from mouth temporarily in order to say "No thanks, I don't want your over-priced extended warranty".

    11. Replace duct tape over mouth to keep from cursing at store employees.

    12. Next time, buy it cheaper and faster on-line! And you save the cost of a roll of duct tape!
  10. randyg's Avatar
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    #10  
    Originally posted by Raschied
    "We Don't Care. We Don't Have To."

    "At CompUSA, we're part of the Problem!"
    My gosh you're right! CompUSA is the Delta Airlines of the computer sales world.

    You vill shop here and you vill enjoy it and you vill pay our prices and you vill NOT harass our sales staff!!
    a dirty mind is a terrible thing to waste
  11. #11  
    No, I do not work for CompUSA.

    But compared with all the other local computer retailers in my area (New York City) I find CompUSA to be the least stressful.

    Of course doing your research and buying online is cheaper.

    But when I need to get something in a hurry, I will usually go there.

    Of course, I _never_ ask salespeople for advice. That's a joke in _any_ national retailer.

    But they have, by far, the best customer service. They never question when I want to return something. And if a rebate is taking too long, I go to my locak store, and they'll give me credit on the spot.

    That's why I shop there.
  12. #12  
    I am in NYC also, and, me too, that's why when I ABSOLUTELY need it, I go to CompUSA.
    But that's only when I couldn't find what I need at J&R. My experience at J&R is that sales rep at counters know what they are talking about, what they are selling and where the stuff is...
    Of course, when possible, I just shop online (Amazon, Buy, store.treocentral.com ...)

    Speeking of store.treocentral.com: I sent numerous e-mails to support@treocentral.com and sales@treocentral.com with questions on my orders, and never got any response back. Don't they ever answer e-mails????

    D.
    Dominique
  13. #13  
    Not an intentional knock @ CUSA but just the truth based on MANY in-store observations...the store lacks experienced sales help. Face it...the reps are not as knowledgeable as they should be. I realize they have many products and it's not like a car dealership where there are 4 or 5 cars on the floor and it's easy to expound on the features but CUSA should at least have a 'specialist' in most product areas and not one or two like the Apple rep who pushes Macs and the HP rep pushing Laserjets. If that were the case then that CUSA rep above would NEVER have misinformed anyone and downplayed Palm products when in many cases Palms hold their own against PPC's. I agree with many of the posters here...do your OWN homework beforehand, compare pricing and advertised deals, take advantage of the Buyers Guides and tech rags out there and communicate with the red shirts ONLY when there's a question you don't have the answer for! You may end up saving A LOT of grief, time and money!
  14. #14  
    btw...Best Buy is worse! IMHO.

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