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  1. #41  
    Case, no case, it doesn't matter. It is definitely a problem. I use my Treo naked, it happens when I pull it out of my pocket and it happens when its in my pocket I've had people call me and listen to conversations I'm having while trying to yell at me through the phone to get my attention, all the while, I was unaware my phone was answered. I have my touchscreen disabled on incoming calls so that I can't accidentally answer, but this still causes that problem. On other phones, it isn't an issue, because most phones don't have keys that protrude from the phone like the treo's keyboard does. The majority of the time, non-flip cell phones have rubberized keys that are flush with the surface of the phone, which makes it difficulat to accidentally answer a phone call. It is a problem, and it should be addressed with some sort of software fix.

    As for the flames, seriously, how old are we? If its not a problem for you, why bother posting? If you don't have a real solution, keep your posts to yourself.
  2. #42  
    Originally posted by gyrfalcon



    I'm glad you decided to post and show the world what sort of imbecile you are...
    As soon as you call someone a name, you have probably lost the argument already anyway.
  3. #43  
    I read where a lot of you, presumably guys, talk about pulling the Treo in and out of your pocket... some have the "auto-answer" problem, some dont. Realizing that its a MAN'S WORLD and all {{rolling eyes}} I'm a woman and I can rarely do that. That also goes for you fellas that carry that big horizontal case. Very few women would choose to carry that case, its both manly and bulky. Bare or cased, women will carry a phone in a purse... especially one of this size. Bare or cased, this happens to me on almost a daily basis. If the case doesnt press the space or return key then something else in my purse usually does.

    Also, no offense as I am sure that there are plenty of grownups that dont have the "auto-answer problem", but I would hope that those so critical of us Treo "auto-answer" critics are actually working adults and not just college students or young adults. As it stands this phone can be VERY dangerous when living and working in the "real world". If the most you have to worry about is your girlfriend overhearing you running game to some other girl then you havent a clue as to how big a problem this is.
  4.    #44  
    Originally posted by krludwig
    Just got my Vaja case a few days ago, and have encountered this problem constantly. I sent email to both Sprint and Handspring asking them to please post a patch that will fix this problem.

    Here is the link to send a message to Handspring:

    http://support.handspring.com/esuppo...sTSCaseNew.jsp

    --Keith
    Thanks for the link. I've submitted my complaint to Handspring. I suggest that everyone that agrees this is a defect do the same.
  5. #45  
    I believe that the Treo 600 users experincing this problem can get Handspring/Sprint to fix the issue if we pressure them.

    If you're a self-richeous Handspring stock owner, cheerleader or ostrich fell free to post stupid comments about how this IS NOT AN ISSUE...

    The Treo 600 has yet to have a firmware update since it has been released in the US. Maybe you think it's perfect but a few of us know it's not. This is not another flaw that needs to be corrected by a hack that costs $$$, it should be corrected by the manufacture like a number of other flaws the device has.

    Does this mean I hate your precious Treo? No...
  6. #46  
    This is how PalmOne Technical Support responded to me.

    Dear Ms Kendrick,

    Thank you for contacting palmOne (formerly Handspring) Technical Support.

    I apologize for the inconvenience caused. I understand that your phone call gets answered when the space bar button is pressed. You will find some information that addresses your issue below.

    I would like to inform you that while designing the Treo, our designers though it necessary for the user to be able to receive a phone call under a varity of circumstances. They decided to allow user to receive a call even with the keyguard on by using the Space bar, Center button of the 5 way navigation and by the Enter key.

    I will take your input as user feedback and pass it on to the correct department. We want you to know that it is feedback like yours that help us in gauging customer requirements and we value it very much.

    If you ever have any other questions or issues, please do not hesitate to email us again, quoting the case number 4248910 in the subject of this email. This will assist us in tracking your case history, and for further troubleshooting.

    If you would like the latest updates and news concerning our products, please sign up for our free eNewsletter at www.handspring.com.

    Additionally, you can also find troubleshooting articles, FAQ's and
    downloads at www.handspring.com/support.

    Thank you,

    Rohit
    PalmOne Technical Support
  7.    #47  
    Originally posted by fkendrick
    This is how PalmOne Technical Support responded to me.

    Great... now you can reply and ask him why then did they not communicate this "feature" to the technical writers who wrote the Treo 600 User Guide.

    I suspect this "feature" was added at the last minute and therefore never got much user acceptance testing or mention in any product documentation.
  8. #48  
    Originally posted by stuartr
    Great... now you can reply and ask him why then did they not communicate this "feature" to the technical writers who wrote the Treo 600 User Guide.

    I suspect this "feature" was added at the last minute and therefore never got much user acceptance testing or mention in any product documentation.
    I would be very much interested in knowing what a hacker thinks of the Treo code used for the keyguard and buttons related to this issue. Though their explanation is somewhat plausible, I would be willing to bet, as Stuartr suggests, that this is less an issue of design and more an issue of rush to market, insufficient testing and trying to save face with the ol' "ahhhh we meant to do that" excuse. The use of the space and return keys to answer, in addition to the center button, while keyguard is engaged seems at best a bit odd. Further, it conflicts with the User Guide. My User Guide says:

    Page 137 - Locking your Phone and Data
    "Keyguard manually disables all buttons and the touchscreen to prevent accidental presses in your briefcase or pocket."
    "Keyguard
    Your Treo includes a feature that locks the keyboard,so that you don ít accidentally press buttons or activate screen items while the phone is in a pocket or bag."

    Sounds pretty clear cut to me. It does not specify that keyguard only works for preventing accidental calls in OR out, and I found no mention of spacebar or return key answering the phone while keyguard is engaged.
  9. #49  
    I can understand how a custom case might cause the problem, or carrying the Treo around naked, but I don't understand how the problem can be encounterd with the Handspring included case. I use it and carry the Treo in my pants pocket and never have the problem. The Treo's keys require a reasonable amount of force to push. And you can't really say that the HS case - on its own - is causing the problem because if it were you could recreate the problem by inserting the Treo and just leaving it on the table which I doubt will pick up any calls. Obviously something else is causing the keys to be depressed. Unless you guys are carrying it around in 80's style skin tight jeans, or ladies are burying that phone deep in your purse and having to dig around to find it, I strongly suggest you just try the HS case for awhile. Because I have my doubts that HS will offer an upgraded keylock feature in any short turnaround time. I could be wrong... but I doubt it.
    Last edited by Bob-C; 01/14/2004 at 11:53 AM.
  10. #50  
    --------------------------------------------------------------------------------
    Originally posted by krludwig
    Just got my Vaja case a few days ago, and have encountered this problem constantly. I sent email to both Sprint and Handspring asking them to please post a patch that will fix this problem.

    Here is the link to send a message to Handspring:

    http://support.handspring.com/esupp...hsTSCaseNew.jsp

    --Keith
    --------------------------------------------------------------------------------

    Thanks guys from bringing this issue up. I just posted my complaint to Handspring too. There is nothing worst than have your phone answered (or dialed) accidentally.

    John
  11. #51  
    When I first got my phone, I carried it in the Handspring case. It still happens in this case, and it was actually how I originally discovered it was an issue. I ended up not using the case because I figured it was the problem, not the phone. It happens much less often in my pocket.

    I got the side case today, and just to test it out, I had my roomate call me, so I could see if it would "self answer". Sure enough, it does, depending on how you take it out of the case. I shouldn't have to be "careful" of how I remove it from the case, just so I don't answer it. It really needs to be addressed. There is no reason that they cannot add options to the keyguard menu for enabling or disabling the buttons that "bypass" the keyguard for answering the phone. it should be a selectable feature, and quite honestly, it should only be one button that can answer it.
  12.    #52  
    Originally posted by johnw
    --------------------------------------------------------------------------------
    Originally posted by krludwig
    Just got my Vaja case a few days ago, and have encountered this problem constantly. I sent email to both Sprint and Handspring asking them to please post a patch that will fix this problem.

    Here is the link to send a message to Handspring:

    http://support.handspring.com/esupp...hsTSCaseNew.jsp

    --Keith
    --------------------------------------------------------------------------------

    Thanks guys from bringing this issue up. I just posted my complaint to Handspring too. There is nothing worst than have your phone answered (or dialed) accidentally.

    John
    Here's my thread from Handspring (Start from the bottom). They've escalated the issue to second level:
    ----------------------------------------------------------------------------------
    Thank you for again contacting palmOne (formerly Handspring) Technical Support.

    I apologize for the difficulties that you are encountering.

    I am escalating your issue to our second level support team. A Product Specialist will be assigned to your case. The case number for your escalated case is in the subject of this email.

    The Product Specialist assigned to your case will reply to your issue within one business day.

    Thank you,

    PalmOne Technical Support

    --------------------------------------
    Dear xxxxx,

    If, as you say, the designers thought it necessary for the user to be able to receive a call even with keyguard enabled, please tell me why it's not mentioned in any of the Treo 600 documentation. In fact, the documentation all states that all keys are disabled when Keyguard is on.

    Did you know that even the case furnished with the Treo 600 will sometimes depress the spacebar key which causes all incoming calls to be automatically answered even before the user gets the Treo out of the case?

    This suggests to me that the designers put this "feature" in at the last minute and it wasn't subjected to either user acceptance testing or even sent to the Technical writers who wrote the users guide.

    This "feature" is causing problems for those of us using form-fitting cases for our Treo 600's.

    Please advise.

    -----------------------------------
    Thank you for contacting palmOne (formerly Handspring) Technical Support.

    I apologize for the inconvenience caused. I understand you are concerned about the keys omitted out of the keygurard feature.

    I would like to inform you that while designing the Treo, our designers though it necessary for the user to be able to receive a phone call under a varity of circumstances. They decided to allow user to receive a call even with the keyguard on by using the Space bar, Center button of the 5 way navigation and by the Enter key.

    I will take your input as user feedback and pass it on to the correct department. We want you to know that it is feedback like yours that help us in gauging customer requirements and we value it very much.

    If you ever have any other questions or issues, please do not hesitate to email us again, quoting the case number 4249397 in the subject of this email. This will assist us in tracking your case history, and for further troubleshooting.

    If you would like the latest updates and news concerning our products, please sign up for our free eNewsletter at www.handspring.com.

    Additionally, you can also find troubleshooting articles, FAQ's and downloads at www.handspring.com/support.

    Thank you,

    PalmOne Technical Support
  13. wcl
    wcl is offline
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    #53  
    My particular thread of discussion seems in escalation finally also.

    -- Walter

    -----------------------------------

    From: Support [mailto:support3@support.handspring.com]
    Sent: Wednesday, January 14, 2004 10:45 AM
    To: Lefmann, Walter
    Subject: Using communicator as a cell phone Case# 4242426

    Dear Walter Lefmann,

    I am a level 3 Wireless Specialist at PalmOne and have been asked to look
    into your case. I understand you are concerned about Space bar key answering
    an incoming call while Keyguard is activated.

    While designing Keyguard our Engineers consciously allowed Space bar, Enter,
    and Center button of 5 way Navigation button to accept incoming calls. This
    was done essentially to eliminate concerns about missing emergency calls.
    However, we have received similar feedback as yours regarding functioning of
    Keyguard. I will pass on your feedback to our Engineering team for a
    reevaluation and possible inclusion of this issue as a bug fix in future
    Software Updates.

    Thank you for your feedback.

    Best Regards,
    Harish
    PalmOne Wireless Specialist.
  14. #54  
    Originally posted by WCL
    I will pass on your feedback to our Engineering team for a reevaluation and possible inclusion of this issue as a bug fix in future Software Updates.
    Great... perhaps we're close to getting some action on this. Keep the pressure on so that they'll release it ASAP.

    I went to Palm Gear looking for a hack. Here's what one of the developers wrote back.

    Dear Ms. Kendrick,
    unfortunately I am not aware of any software that disables the
    keyboard even when a call is received. As far as I can tell, such kind of software would not be that easy to develop, since it cannot be implemented using the documented API for the Treo. Maybe, if enough users ask Handspring/PalmOne for it, they will release an upgrade of Keyguard or of the Telephone application.


    Best regards,
    Pasquale


  15. #55  
    Originally posted by stuartr
    One Treo 600 case manufacturer has responded to the issue:

    "I went to order a vaja case for my sprint treo 600 and could not find it..I send them a email and this is the response I got....

    Chris,
    At present we do not offer a case for the CDMA Treo device. This unit has a special autoanswering function in the space key that makes it impossible to produce a flip top case for the unit since anything that covers the keyboard will activate it accidentally.
    ...


    hello ,

    i've a treo600 gsm model from ORANGE FR
    and my unit has also the spacebar autoanswering feature
    The first case i've buy from covertec don't
    give for me good satisfaction.
    I've order a 797 vaja model without problem
    and i'm surprise to read the reply from innovacases.
    The case seem good for the treo 600
    without problem for the spacebar key
    autoanswering but don't check at this time
    because this product is not deliver
    at this time.

    Tony
  16. #56  
    I'm glad they are finally admitting there's an issue and will be looking into it.

    One thing we should point out to them is that in the case of emergency calls, it is FAR WORSE for the phone to answer while in your pocket. You'll miss the emergency call, and worse still, the caller won't be able to leave a message in your voicemail!

    --Keith
  17. #57  
    Glad I'm not the only person fighitng to get this fixed!
  18.    #58  
    Originally posted by gyrfalcon
    Glad I'm not the only person fighitng to get this fixed!
    Here's the latest response from PalmOne and my reply:

    Thanks for your followup message.

    Your comments below do not address a solution to the issue at hand. The previous Treo models had flip-top lids that protected the keys from accidental depression. The Treo 600 does not. The Treo 600 user community is already aware of the issue which you have merely restated below: "the use of a case which tightly presses against the Treo 600 may cause calls to be answered when the user does not wish them to be."

    What is PalmOne going to do about the fact that the case that comes with the Treo 600 can cause incoming calls to be automatically answered? If you were aware of this issue, why did you supply a case for the Treo 600 that exhibits this problem?

    Regards,

    Stuart.


    -----Original Message-----
    From: Support [mailto:support3@support.handspring.com]
    Sent: Monday, January 19, 2004 1:24 PM
    Subject: Applications on the handheld device Case#

    Dear Stuart,

    Thank you for your email. The ability to answer a call with the space bar is a continuation of a feature available on the Treo 270 and Sprint Treo 300 smartphones. While palmOne recommends that you protect your Treo 600 with a case, the use of a case which tightly presses against the Treo 600 may cause calls to be answered when the user does not wish them to be.

    Thank you,
    PalmOne Wireless Specialist.
  19. #59  
    Originally posted by stuartr
    Dear Stuart,

    Thank you for your email. The ability to answer a call with the space bar is a continuation of a feature available on the Treo 270 and Sprint Treo 300 smartphones. While palmOne recommends that you protect your Treo 600 with a case, the use of a case which tightly presses against the Treo 600 may cause calls to be answered when the user does not wish them to be.

    Thank you,
    PalmOne Wireless Specialist.

    The Treo 270 and Treo 300 are flipstyle phones with keyboard covers. If it's a continuation of a "feature" they should discontinue it on the newer phones since they do not that the flipup keyboard cover feature either.
  20. #60  
    I've rigged my Vaja Case in the interim. I put a piece of heavy duty plastic in the credit card slot that faces the phone. The plastic works because the cover is more rigid and raises the leather away from the spacebar and return key, even with the cover snap closed. The key pad is slightly recessed relative to the top half of the phone. For at least the past day or so the dreaded auto-answer has not occurred. I'll keep it in this case for the time being.

    Same story... stone-walled. Still looking for a fix.

    Ms Kendrick
    Thank you for your email, I understand you are concerned about the Spacebar key answering calls while Keyguard is active.

    The ability to answer a call with the space bar is a continuation of a feature available on the Treo 270 and Sprint Treo 300 smartphones. While palmOne recommends that you protect your Treo 600 with a case, the use of a case which tightly presses against the Treo 600 may cause calls to be answered when the user does not wish them to be.

    PalmOne does not discuss the possible availability of future ROM releases for any currently shipping product. To obtain the latest information on updates currently available for the Treo 600, you can receive this information thru our Monthly eNewsletter.

    Thank you,
    Harish
    PalmOne Wireless Specialist.

    ==============================================
    > To: wireless@support.handspring.com
    > From: fkendrick@yahoo.com
    > Date: 01/16/2004 11:19:58
    > Subject: Re: Technical info request Case# 4248910
    > I'd like to know whether this issue has been escalated
    > to Engineering and how I can follow up. I've since
    > found several discussion boards on the web where other
    > Treo 600 users are having the same issues. I will
    > hold onto my Treo for a while longer in hopes that
    > your engineers will release a firmware or software
    > fix.
    > Some Treo owners are getting the response from
    > PalmOne-Handspring that the space\return answer, while
    > keyguard is on, was supposedly done for purposes of
    > answering emergency calls. PalmOne needs to be aware
    > that this is potentially more hazardous because such a
    > call can be answered inadvertantly in a purse or
    > pocket and the user would never know. Further the
    > emergency caller would be unable to leave a vmail
    > message.
    >
    > Please advise as to the status of this issue
    > (escalation) and where users can track it.
    >
    > Thank you
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