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  1.    #1  
    the subject pretty much says it all.

    I ordered screen protectors on 11/4, but forgot about the order until I saw the charge on my bank statement this week. I have made a few email attempts to get a hold of their customer service department with no reply.

    Has anyone else had any problems ordering from this company? Does anyone possibly have any phone conacts for them? I'm about to go to my credit company to ispute the charge, but I guess I'd rather give Boxwave some attempt to resolve this (and possibly get my order).


    Thanks for any info.
    my moblog:
    <a href="http://chumprock.textamerica.com/">http://chumprock.textamerica.com/</a>
  2. #2  
    I ordered one for my Treo 600 and it took about 8 days to get to me in NC from WA. Not the fastest shipping but not too bad.

    They do have an order tracking system that provided me the date I should get it and it arrived on that date.
  3. Templar's Avatar
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    #3  
    I just recently ordered some stuff from them (Last thursday) and was checking the order status and it showed processing from then till this morning when it changed to completed. I assume completed means shipped? If so perhaps they were on back order or the 600 being new not in stock at all? I have never ordered from them before so I cannot say if they ship quick or not? I will let you know if and when they arrive.

    greg
  4.    #4  
    Well as it happens, the order status says "shipped" but I never received them. I just want to talk to someone about a tracking number or singature of receipt, but I get no response from any of their email addresses. I'm a little concerned about the lack of ANY contact number (even their domain records have a false address) which would lead me to just dispute the $20 and be done with it.
    my moblog:
    <a href="http://chumprock.textamerica.com/">http://chumprock.textamerica.com/</a>
  5. #5  
    Originally posted by chumprock
    Well as it happens, the order status says "shipped" but I never received them. I just want to talk to someone about a tracking number or singature of receipt, but I get no response from any of their email addresses. I'm a little concerned about the lack of ANY contact number (even their domain records have a false address) which would lead me to just dispute the $20 and be done with it.
    Did it not give you an estimated arrival date? looking at your order date you should receive it/them by the end of the week.
  6.    #6  
    yes, the estimaed arrival date was November 6.
    (hence my problem)

    I did finally get a response from boxwave with the tracking info, but it was shipped us post so who knows where the heck it ended up.
    my moblog:
    <a href="http://chumprock.textamerica.com/">http://chumprock.textamerica.com/</a>

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