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  1.    #1  
    I had one of the first TREO 300s and suffered through its flaws and defective flip feature. Therefore, I was excited to get my new TREO 600 about six weeks ago.

    I found very few problems with the TREO 600 --- that is until this weekend when I found that the LCD screen appears to have cracked just above the navigation button. As a result, two-thirds of my screen turned blue and yellow. The local Sprint store accused me of "abusing" the phone and refused to replace and/or repair the phone claiming that the LCD screen is not covered under the warranty. They say that LCD screens don't break without being abused....what a bunch of B.S.

    Needless to say, Handspring has been just about as uncooperative as Sprint.

    I am very frustrated with both Sprint and Handspring's service especially considering I spent more than a thousand dollars on TREO phones and accessories during the past year. Maybe it's just me, but I expect a six hundred dollar phone to last more than a few weeks.

    I know they are new, but has anyone else had similar problems with the TREO 600 LCD screens?

    Your thoughts, confirmations and recommendations are appreciated.
  2. #2  
    Originally posted by TWSPGH
    They say that LCD screens don't break without being abused....what a bunch of B.S.
    .
    I would have to agree that LCD's don't usually crack unless it's been dropped or abused. Did you have any insurance through Sprint?

    P800->Treo 600->P900->XDA II->P900->MPx->Treo 600->iPaq 6315->MDA III->i-Mate PDA2k->o2 XDA IIs & o2 XDA II Mini
  3.    #3  
    The phone never touched the ground and is only six weeks old. It worked when I plugged it in at night to charge, but was all messed up when I picked it up in the morning. There is not a mark on the outside of the phone including the glass over the LCD display.

    As for insurance, because I bought my phone from Handspring, not Sprint, and my service was transferred from my TREO 300 to the TREO 600 I was never offered the insurance coverage. I have two other friends who bought the TREO 600 after I got mine, both from Sprint stores, and they were never informed about the insurance coverage either.
  4. #4  
    Originally posted by TWSPGH
    ... There is not a mark on the outside of the phone including the glass over the LCD display.
    No broken glass = no abuse, at least in my book! Give them hell.

  5. #5  
    Originally posted by TWSPGH
    ...As for insurance, because I bought my phone from Handspring, not Sprint, and my service was transferred from my TREO 300 to the TREO 600 I was never offered the insurance coverage. I have two other friends who bought the TREO 600 after I got mine, both from Sprint stores, and they were never informed about the insurance coverage either.
    Add the insurance to your Sprint plan (4$). Wait 30 days (minimum i think) and submit a claim for a new 600.

    Good Luck!
  6. #6  
    Originally posted by baguion

    Add the insurance to your Sprint plan (4$). Wait 30 days (minimum i think) and submit a claim for a new 600.

    Good Luck!
    yea what he said. You'll have to stare at the screen until Christmas and pay a $35 deductible but if neither Sprint nor Handspring will follow thru then it's almost your only option. Try taking it to a decent Sprint store and see what they say.

    I hate to say it but this sounds like the Tungsten C scenario where screens started randomly cracking, esp. if it becomes more widespread.

    http://discussion.brighthand.com/pal...threadid=47398

    http://discussion.brighthand.com/pal...der=descending
    If God brought you to it He'll bring you thru it!
  7. #7  
    If he didn't sit on it (in the back pocket), maybe heat related? There have been a number of posts talking about how hot certain 600s get.

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