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  1.    #1  
    I'm trying to decide whether I should keep my T600 with Sprint or return it and go to Cingular or T-Mobile. Won't AT&T also have it soon? I tried T-Mobile with another phone in the past (Ericsson T28) and it wasn't very successful as far as coverage. But I'm moving back home to San Francisco after graduation, so I'm not sure what the service is like there for carriers other than Sprint. First and foremost, I want good coverage and customer service. I like Cingular's rollover and call forwarding, but how are they as a company and how is their coverage? I heard that Sprint's internet connection is faster than Cingular's (and their service is cheaper), but the GSM phone has a longer battery life. I try to keep up with the technologies, but these days I'm too busy with Video and Film technology to pay much attention. Also, I'm a bit annoyed that there isn't a bluetooth or even wi-fi card available for the T600 yet and was thinking about just waiting for the next revision with bluetooth. Any thoughts on the different carriers and/or early adoption of the technology? One more thing: With Handspring purchased by Palm, what does this mean for the final Handspring product as far as support, etc.?
  2. #2  
    I live in the bay area and I use Sprint. I get excellent coverage.

    Cingular, on the other hand, has terrible coverage here. Two of my co-workers have switched from Cingular to Sprint and said there's a huge difference.

    I don't know about AT&T or T-mobile.
  3. #3  
    I live in San Francisco and have been with Sprint for about 2 years. The data speed is fine but I get way too many dropped signals and the customer service is a nightmare!

    After doing a lot of research and getting opinions from various users, I think T-Mobile has the best price plans, GSM coverage, and customer service for the buck. Check consumerreports.org for more information on how the carriers stack up based on region (study conducted using data from thousands of actual users in major US cities).

    I'm switching to T-Mobile as soon as they have the Treo 600 GSM available! (despite their horrible ads)
    RayUSA

    "The future will be better tomorrow."
    - Dan Quayle
  4. willp2's Avatar
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    #4  
    I have been with Cingular for one phone for many years and TMobile for about a year on another phone. In California they share towers and much of the network, so coverage is comparable.

    Beyond the phones and coverage issues, I have had absolutely the worst customer service from Cingular and have had them try and railroad (long story) me a number of times.

    On the other hand I have found TMobile's service to be overall outstanding. I am pretty high maintenance and am on the phone with them every week or two about something. I've never had to wait for more than a couple of minutes to talk to a living person. And more often than not, the person who answers the phone is not only helpful but appears to actually give a rats *** about my issue. Astounding I know, but true most of the time.

    There have been exceptions of course, but overall TMobile has really tried hard to make me happy. Come to think of it, why the hell do I still have that phone with Cingular? Lazy I guess.

    Also as far as cost goes, if you do much of your calling in California and Nevada, they have some nice regional plans have worked out for me. $49 for 3000 anytime minutes in CA and Nevada is exactly what I need and half the price of most other companies. Not for everyone, but works great for me.
  5. #5  
    i'm a provider jumper. i've used cingular, at&t, and sprint in SF. cingular and t-mobile do share cell towers. signal in most parts of SF are great. i've heard t-mobiles customer service is great. i don't use them because i think their plans are unethical, the way they market them. the problem with cingular is that they also share towers with metro pcs which provides unlmited calling plans, so their are WAY overextended. during high traffic times like friday nights, however, it's almost impossiblet to get a call out. i used to have to try around 6 times to get a call through and never could receive calls on friday nights which make going out a real pain.

    sprint has terrible customer service, tend to get less phones since their cdma and the rest of the world is gsm. less phone manufacturers want to make cdma phones. so upgrades will be few and far between, a real pain for me since i like to upgrade every 6 or so months. i just bought the treo from sprint because it's the only provider with service in my apt and at work. i guess i'll just have to deal with no upgrades for a while.
  6. #6  
    Dude, being able to just hit the web *whenever*? And for *however long* I want...for 10 bucks?...that just rocks. Whenever somebody stabalizes frickin' PDAnet enough, I'm going to go gangbusters with that thing to hook my laptop up, anytime, anywhere...anywhere Sprint has coverage, that is...
    jello
  7. #7  
    I'm in the East Bay SF. Tmobile coverage = Cingular of course. Tmobile cusoimter care, esp. for data is much better than Cing, AT&T or Verizon. Iv'e used them all. AT&T GSM coverage is better than T-mobile/Cingular although they both have many holes. AT&T devices more tightly integrated with data services than Tmobile devices. Also, I would guess that with AT&T, having all those 800 TDMA radios which they can convert to GSM 850, they will have much better coverage eventually than Tmobile/Cingular. I'm no expert, thats just logic and observation-maybe right, maybe not.
  8. #8  
    I've been on Sprint for 5 years, and have been at my end a few times over dropped calls, weak coverage, and the direct-to-voicemail problems. I've managed to stick it out trying new phones, but am thinking of cutting over to T-Mobile.

    Can anyone in the East Bay speak to Sprint vs. Tmo? A guy at work has TMo on a T68i and has had horrible luck- He'll have 4 bars, but not be able to place a call for a couple hours at a time. Is this likely TMo, or his phone?

    I don't want to make a mistake and ditch sprint, but there has to be something better than what I have.
  9. #9  
    Originally posted by sugsta
    the problem with cingular is that they also share towers with metro pcs which provides unlmited calling plans, so their are WAY overextended. during high traffic times like friday nights, however, it's almost impossiblet to get a call out. i used to have to try around 6 times to get a call through and never could receive calls on friday nights which make going out a real pain.

    sprint has terrible customer service, tend to get less phones since their cdma and the rest of the world is gsm. less phone manufacturers want to make cdma phones. so upgrades will be few and far between, a real pain for me since i like to upgrade every 6 or so months. i just bought the treo from sprint because it's the only provider with service in my apt and at work.
    Dude, you dont know what you are talking about.
    MetroPCS uses CDMA (we have them here in ATL), Cingular uses GSM. The 2 technologies do not mix. Just because they may share a tower, does not mean they share equipment. On the tower they have seperate antennas and on the ground they have seperate equipment. MetroPCS on a tower has nothing to do with Cingular having difficulty with service during high peak time. You best complain to Cingular.

    As far as Sprint phone, they generally have lots of phones and release phones very often. Compared to Verizon, Sprint is good about carrying phones. The only major manufactuer to get out of the CDMA market is Sony/Ericson. Dispite what you think, the rest of the world is not all GSM. CDMA coverage is very prevalent in other parts of the world, and CDMA is the fastest growing standard around the world.

    However, unless you trek off to Europe or Asia every week, I would think you might care about coverage in the US. In the US, there is more CDMA coverage that GSM. Sure, GSM is growing, but CDMA is ahead, and I am willing to bet that Verizon will see that this position does not change. Can you hear me now?
    Carl
  10. #10  
    Originally posted by wittgenstein
    I'm trying to decide whether I should keep my T600 with Sprint or return it and go to Cingular or T-Mobile. Won't AT&T also have it soon? I tried T-Mobile with another phone in the past (Ericsson T28) and it wasn't very successful as far as coverage. But I'm moving back home to San Francisco after graduation, so I'm not sure what the service is like there for carriers other than Sprint. First and foremost, I want good coverage and customer service. I like Cingular's rollover and call forwarding, but how are they as a company and how is their coverage? I heard that Sprint's internet connection is faster than Cingular's (and their service is cheaper), but the GSM phone has a longer battery life. I try to keep up with the technologies, but these days I'm too busy with Video and Film technology to pay much attention. Also, I'm a bit annoyed that there isn't a bluetooth or even wi-fi card available for the T600 yet and was thinking about just waiting for the next revision with bluetooth. Any thoughts on the different carriers and/or early adoption of the technology? One more thing: With Handspring purchased by Palm, what does this mean for the final Handspring product as far as support, etc.?
    I think that it is unrealistic to get much useful information on a board like this about coverage issues. The experience that yu get will almost ALWAYS be dependent upon your own, personal and unique movement patterns. I have had horrible experience and wonderful experience with the same carrier within a couple of months just because they installed another cell tower somewhere in t he zone of my movement that was strategic to me, but probably meaningless to 99.5% of the carrier's customers.

    Your best bet is to ask people whom you know who travel in similar areas as you do. And I don't mean within a city, but within a tight geography. Maybe you'll need to ask people at home and also at work.

    But asking a national audience how they've done with a specific carrier will get you little useful info, beyond, perhaps data rates on data service where they have 5 bars of power.
  11. willp2's Avatar
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    #11  
    Originally posted by yelofelo
    I've been on Sprint for 5 years, and have been at my end a few times over dropped calls, weak coverage, and the direct-to-voicemail problems. I've managed to stick it out trying new phones, but am thinking of cutting over to T-Mobile.

    Can anyone in the East Bay speak to Sprint vs. Tmo? A guy at work has TMo on a T68i and has had horrible luck- He'll have 4 bars, but not be able to place a call for a couple hours at a time. Is this likely TMo, or his phone?

    I don't want to make a mistake and ditch sprint, but there has to be something better than what I have.
    I'm not going to try get into the Sprint vs TMobile thing, although I have had both. I think there is the coverage issue is very personal. If you do decide to switch, donít give up your Sprint phone until you have had a chance to try out the other company for awhile and are sure it works where you need it.

    One thing I can comment on is phones. I have found that with GSM, the phones make a huge difference in the quality of service, dropped calls and dead areas. I can also tell you that the T68i has horrible reception and is very quirky. I loved the phone and didnít want to give it up so I had TMobile send me 4 different T68's to try to see if service would get better, thinking I must just have a lousy phone. The T68 also needed rebooting frequently for the type of problem you describe. Everything looks normal and you have a good signal, but cant place or receive calls or SMS doesnít work.

    They finally sent me a Nokia 6610 and the service has been like night and day. Suddenly I realized that the whole problem for me was with the T68 and not TMobile. I've tried a few other phones since and have had similar experiences of good and bad service. Right now I am using a Blackberry 7230 and it gets outstanding reception.

    This variability in phones has me a bit nervous about the Treo 600's phone service.
  12. #12  
    Originally posted by willp2

    This variability in phones has me a bit nervous about the Treo 600's phone service.
    If the GSM version has the same reception of CDMA version, nothing to be nervous about - my Treo 300 has the best reception than any other Sprint phones I tried and it is the only phone that works in my office. The Treo 600 I tried has indeed even slightly better reception than 300.

    I'm also interested in T-Mobile. I tried T610 and N-Gage, neither worked in my horrible office. Will Nokia 3650 be better than N-Gage? With the N-Gage, I have to answer a stupid question "Do you want to accept this connection" on the phone side whenever I make a dial-up connection though bluetooth. Is 3650 the same way?
  13. #13  
    The GSM version will not have the same reception as CDMA. They are different radios. However, I've been with VoiceStream now Tmobile since 2000, and my Treo 180 is one of the best phones I've had. Too bad the earpiece and screen are broken.

    Currently I'm using a Motorola Timeport. Reception is decent, but it misses calls pretty regularly despite having 3+ bars of signal.

    The worst gsm phone of all time is my old Nokia 8290. Sucker is small and cool looking, but it has the worst radio performance ever. Menus are painfully unintuitive, and battery life is about 15 minutes of talk time. At it's peak I could talk for about 45 minutes before needing to plug her in.

    I'm really looking forward to my 600.

    -Burt
    <img align="left" src="http://www.ozracing.com/shared/car/racing/04.jpg">
  14. #14  
    Originally posted by thxalot
    and my Treo 180 is one of the best phones I've had. Too bad the earpiece and screen are broken.
    -Burt
    Now that's funny! One of the best phones that you've had but it does'nt work.

    By the way, welcome to treocentral.
    T750 w/Cingular
    Black Jawbone
  15. #15  
    I live in St. Louis and have T-mobile. My experience has been positive with T-mobile. The customer service is excellent and coverage around the StL metro is very good. However, when I visit family in southern IL, there is no coverage. My understanding is that around major metropolitan areas and interstates, T-mobile has good coverage, but outside of these, their coverage is very poor.

    If you need broad coverage and GSM, your best bet is probably Cingular. Here in the heart of the midwest they have the broadest coverage. My understanding is they are supposed to have their entire network converted to GSM by the end of 2004.

    Hopefully the major GSM providers will sign GSM roaming arrangements soon and it won't matter what carrier where, even if we have to pay a little more. Ok, this may be polyanna-ish thinking, but I can dream can't I?

    JMHO

    Gargoyle
  16. #16  
    who has the best coverage that to me is the most improtant.

    thx
    Glen PHX
  17. #17  
    ok, i know this has been discussed over and over and over again.... but let me put in my $.02 on this subject.

    many people on this forum have argued that the coverage on t mobile is better than sprint and that GSM is better than CDMA because it works outside the united states. now let me just assume that most people on this forum live in the US. that having been said, look at the coverage maps. Nationwide, t-mobile has THE WORST coverage. AT&T is second and sprint is the third. while you may be looking at taking vacations or business trips to other countries occasionally, i would imagine most of your time is spent in the us. By the way, i live in colorado springs and i have used T-mobile, their coverage here is crap. i could not get a signal at home, work, school or my girlfriends house. T-mobile had quite a few blacked out areas within their coverage map. when i would travel to arizona, iowa, texas, new mexico, nevada i would have NO coverage until i reached the most major cities and even then coverage was questionable. one thing i can say about t-mobile is they do kiss a lot of ***, but then again, i suppose they have to with coverage like that. with my kyocera 6035 on sprint i ALWAYS had digital coverage except in the most extreme circumstances (in vaugn, NM) and even then i still had analog. When i decided (stupidly) to switch to verizon for a week, i got stronger signals in large cities but little or no coverage in between these cities. My mother also has a phone on at&t and it had coverage almost all the time but there were a few times my 6035 had coverage and she did not. When my 6035 broke and best buy replaced it with a treo 300 i lost the ability to roam off the sprint network and thus lost a lot of coverage. it is for this reason that i believe people on this board believe t-mobiles coverage is even comparable to sprint. anyway, you may have great coverage in the place you are now but what hapens when you drive somewhere and that mobile phone that is so good for emergency situations leaves you in the middle of the dessert without coverage. I guess you should hope somebody driving past has a sprint phone or you are just SOL.
  18. #18  
    I have to agree that it's all based on personal experience and any one person's experience varies from someone else's far too much to get a good answer here.

    I'm on the east coast so I have a totally different experience than many of you. In my area, Sprint has terrible coverage. I've been with AT&T and T-mobile and of the two I had a better experience with T-mobile. The coverage was good for me and the customer service as well. Due to Sprint's crappy coverage here, I'm going with the GSM version. I'd probably have gone with it anyway though because of the better battery life (plus I like it more aesthetically... no "bump" on the ear and its in that sleek silver color). I'm also rather used to having true SMS and wouldn't want to deal with Sprint's interim solution until they implement it.

    One thing nobody has really touched upon is the data plan pricing with each carrier. This is one thing that we all can agree on. Sprint's is the best, followed by T-mobile (both have unlimited plans for under $20). Everyone else's data plans SUCK. AT&T's are a complete joke... they want like $80 for unlimited. Cingular is not much better... I forget exactly, but there's is at least $50 or $60.
  19. #19  
    I agree with jennyfur and would like to add one more key fact: bluetooth. SprintPCS has no BT at all. So, considering data plan cost and BT support, it leaves t-mobile as the only choice. However, no t-mobile signal in my office, so I have to stick with Sprint for now. One day when Treo 600 gets a BT card or the next version has BT built-in, it's a perfect world.

    That's the way modern life is. You see so many clothes and shoes in stores, but if you can find one that fits you, you are lucky! See if you can find a double-layer jacket that's cotton both inside and outside? My girlfriend (a diehard shopper) searched all US stores but never saw such a simple thing.

    Same thing with wireless choices. Seems so many: att, verizon, cingular, t-mobile.... but nothing's good enough. Sprint: if you'll have bluetooth, I'll stay with you forever.
  20. #20  
    In general I fully agree with you. I have had Sprint, Verizon, TMobile, and Cingular service. We currently have contracts with TMobile and Cingular.

    The best coverage I had was with Verizon. I only gave it up when we were preparing to move to a city with no Verizon service (There was roaming on sprint there, os phone service only, no voice mail, no email, no SMS). Turned out it was the only major metro area in the US without full Verizon service.

    The real message in your posting is the ANALOG radio provided great backup to the digital service. Digital Service with GSM, CDMA, or TDMA is very much centered on metro areas. Yes there are gaps even in some cities. Phones that also had AMPS 800 Analog service allowed communications between digital service areas. This is superb.

    While I wish that ATT and Cingular would have chosen to adopt CDMA instead GSM so the US would have ONE standard for digital cell phone service, when they finish conversion to GSM from TDMA, there will be a very good GSM (at 850 mhs and 1900 mhz) in the US.

    The real issue remains the areas of the country withoug digital service because much of the land area only has Analog service.

    Cingular sells the Nokia 6340i and Sony T62u. These GAIT phones have AMPS, TDMA, and GSM coverage. They are very close to what is needed, GSM phones with AMPS as backup for areas without digital service.

    Note that all GSM phones do NOT have AMPs backup.

    So while this is a network issue, it also is an issue for the cell phone manufacturers not recognizing the needs of the US market.


    Originally posted by lovedatreo
    ok, i know this has been discussed over and over and over again.... but let me put in my $.02 on this subject.

    many people on this forum have argued that the coverage on t mobile is better than sprint and that GSM is better than CDMA because it works outside the united states. now let me just assume that most people on this forum live in the US. that having been said, look at the coverage maps. Nationwide, t-mobile has THE WORST coverage. AT&T is second and sprint is the third. while you may be looking at taking vacations or business trips to other countries occasionally, i would imagine most of your time is spent in the us. By the way, i live in colorado springs and i have used T-mobile, their coverage here is crap. i could not get a signal at home, work, school or my girlfriends house. T-mobile had quite a few blacked out areas within their coverage map. when i would travel to arizona, iowa, texas, new mexico, nevada i would have NO coverage until i reached the most major cities and even then coverage was questionable. one thing i can say about t-mobile is they do kiss a lot of ***, but then again, i suppose they have to with coverage like that. with my kyocera 6035 on sprint i ALWAYS had digital coverage except in the most extreme circumstances (in vaugn, NM) and even then i still had analog. When i decided (stupidly) to switch to verizon for a week, i got stronger signals in large cities but little or no coverage in between these cities. My mother also has a phone on at&t and it had coverage almost all the time but there were a few times my 6035 had coverage and she did not. When my 6035 broke and best buy replaced it with a treo 300 i lost the ability to roam off the sprint network and thus lost a lot of coverage. it is for this reason that i believe people on this board believe t-mobiles coverage is even comparable to sprint. anyway, you may have great coverage in the place you are now but what hapens when you drive somewhere and that mobile phone that is so good for emergency situations leaves you in the middle of the dessert without coverage. I guess you should hope somebody driving past has a sprint phone or you are just SOL.

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