Page 3 of 3 FirstFirst 123
Results 41 to 52 of 52
  1. AJB
    AJB is offline
    AJB's Avatar
    Posts
    85 Posts
    #41  
    Thanks WeeBit, this is awesome news.

    Are you saying that unlocked GSM phones will be $499?

    This is bittersweet news because a local purchase down under is even less attractive. The price down here is equivalent to US$910. That's > 180% compared to $499

    AJB
    Q: How do you make God laugh?
    A: Tell Him your plans :-)
  2. #42  
    Originally posted by oyinbo
    First and foremost, let me say thanks to WeeBit for the great post. I am a former HS employee and still talk to many many people on the inside and to the best of my knowledge you are totally right. My latest information is less than 24 hours old and it lines up with what you’ve said.

    Now in defense of my former colleagues, those of you that are upset at the company or Donna for the way the launch was handled really only have one point you can legitimately gripe about… Their choice to execute a long teaser campaign. They have done a good job of drumming up a frenzy of interest, and these delays are so routine on Treo launches that I personally wish they had not tossed out any dates for GSM availability.

    Those of you that are annoyed with the lack of units, lack of pre-ordering, or lack of exact pricing *clearly* have never worked for organizations that are at the beck and call of the carriers. Handspring was not late in dealing with the carriers, because, well, they have had constant ongoing relationships with them all since the Treo 180 days! Folks, Handspring can NOT build the units until they get carrier signoff and they can NOT sell them until the carriers say so. Why not sell unlocked units? Because the carriers don’t want them to, and the carriers can crack down on them if they don’t like them and make the life of the unlocked users a nightmare. So, quite sensibly, they wait until the carriers say “okay, it’s good enough” and begin to build them. Ramp up on production takes two weeks and if it were rushed more than that you would see quality issues, leading to a new set of whining on these boards. So, with a week or so of preliminary builds and testing and then the build up to launch quantities and you end up with somewhere between 1,000 and 5,000 units at launch depending on how well or bad it goes. Keep in mind that THE CARRIERS COULD STILL KILL THE LAUNCH IF THEY WANTED TO. They have that much power… Odds are they wouldn’t because this late in the game it would really hurt their reputation with the handset makers and obviously with HS.

    Folks, try to keep it realistic here… You can’t understand how massive and powerful the carriers are to the smaller handset makers until you’ve been on the inside. Also keep in mind that under the adverse conditions of a merger and FIVE sets of layoffs the team at HS has managed to produce the best smartphone the world has ever seen and something that won’t have any competition for at least six months (unless someone has a surprise out there). I’m not part of that team anymore, but even knowing them like I do I am very impressed.
    I was the guy who made the point about the hyping of appetite with those serial teaser emails.

    If all you say is true - and I have no reason to doubt you - then I get even angrier....

    Because here they are teasing the daylights out of their most loyal early adopters with ads for MONTHS while all the while they have to know that based upon the decisions of others, they can just grind it all into the dust. I have to believe that the foolish email campaign cut deeply into their 270/300 sales and so I have to ask myself whether the patients are in charge of the asylum.

    Stop and ask yourself - did the core early adopters need months and months of stoking? Hard to believe - and I say that fully mindful of the fact that the early supply will not be there anyway.

    So why not simply blast out of the box with something new - create the same frenzy without abusing early adopters and sell out the same way anyways?

    The bottom line is they will still have the same media coverage, reviews, etc. and the same number of units are going to hit the market at the same time anyways....

    As to your point that the email campaign was their only mistake, I disagree.

    Personally, I think that their refusal to honestly admit that their schedule slipped was a real hose job to people they have whipped up. Failing to acknowledge it is bad enough, but overtly denying it is even worse.

    Like I've said elsewhere, there will be something that will blow the doors off this unit, probably from Sony which has deep pockets and the deepest commitment to designing innovatevly with the PalmOS.

    I promise you this - the first time I get the chance, I will cast off from HS, Pa1mOne, or whatever they are calling themselves at the time.

    They mishandled the rollout of the 270 and they have doubled down, in my opinion, on the 600.
  3. jhetzel's Avatar
    Posts
    278 Posts
    Global Posts
    311 Global Posts
    #43  
    This may sound selfish of me, but what the hell.. If Handspring really wanted to do right with the loyal pre-existing customers, they should allow the pre-existing users first crack at the reletively small initial lot of Treo 600 GSM. In the end it the pre-existing users who do the most advertising for Handspring. WHn I first got my 270 I demoed to many freinds and co-workers and influenced a couple enough that they went out and purchased one. Prior to that, they never heard of a Treo...

    Now that I have said that, I will go back to waiting.....

    SUBLIMINAL MESSAGE TO HANDSPRING: Give pre-existing Treo 180/270 users first crack at the GSM units... Give pre-existing Treo users first crack at the GSM units... Give pre-existing Treo users first crack at the GSM units... Give pre-existing Treo users first crack at the GSM units...
    Tell a man there are 300 billion stars in the universe and he'll believe you. Tell him a bench has wet paint on it and he'll have to touch to be sure.

    Check out my crazy Golden Retrievers!
  4. #44  
    http://www.handspring.com/promos/treo600_promo.jhtml

    Funny, they can't even update thier website. The promotion is OVER, and if its not... UPDATE THE PAGE.

    This is exactly the type of company we are dealing with. They don' t take their customer's prospective seriously.
  5. #45  
    125 employees are getting (have gotten) canned due to the merger of Handspring and Palm. It wouldn't surprise me at all that whoever is in charge of the web site for Handsrping has walked.
  6. #46  
    Originally posted by rbrar


    We just recieved our trial from Good today. Includes Sprint Treo 600's. We only had to deal with Good, and their rep did a great job of setting us up with their enterprise server, Treo's, Blackberry clients (for legacy BB users), and Sprint service.

    So far so good, though I know we'll run into problems that any early adopter should expect to have to deal with. We'll add a couple of GSM units to our trial as soon as they are avaliable thru Good or HS...or...PalmOne.

    My point is that we dealt with Good, and they did a reasonably good job of supporting us as an enterprise customer. Sometimes I think this board is a non-stop gripe-a-thon, so I thought I'd weigh in and let you know that the enterprise customer experience is okay so far....

    HRB
    thanks for the feedback-

    my experience is vastly different, of course we need GSM units, because we travel overseas- so between dozens of phonecalls to handspring, and about two phone calls to Good, nobody could tell me when their solution will work with GSM, or when GSM will arrive- thus my frustration...all they had to tell me was "we're targeting this date" or "here are the reasons", but that didnt happen...

    glad you're happy with the sprint units...
  7. #47  
    Here's the response back I received from palmOne Customer Service:

    Date Thu, 30 Oct 2003 09:39:43 From Customer Care <customercare@support.handspring.com>
    Subject - Pre-sales or sales Case# 4100363

    Thank you for contacting palmOne formerly Handspring. We are only able to offer the CDMA, dual band Sprint version of the Treo 600 at this time.
    Please continue to check back with us at, www.handspring.com, as additional information regarding the other versions, including possible trade in promotions, will be released shortly. Unfortunately there are no
    pre-purchase programs for the other versions nor more of a specific release
    date for the other versions at this time.

    My question was "T-Mobile indicated that they started supporting the Treo 600 on 10/27 but have referred their subscribers to the Handspring website for ordering. I have checked the Handspring - now palmOne - website on a daily basis and the status indicates the the Treo 600 GSM for T-Mobile will be available in a few weeks which is inconsistent with the statements made by T-Mobile.

    "A few weeks" has already passed and inquiring minds at Treo Central want to
    know why Handspring and other U.S. GSM carriers have been non-committal with furnishing an updated status.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
    <a title="Subscribe to BAG's TextAmerica Blog" href="aim:goim?screenname=blogchangebot&message=subscribe+http://www.bustagroov.textamerica.com"><img src="http://www.neuronwave.com/bcb/bcblogo.gif" border="0" vspace="2" hspace="2"/></a>
  8. #48  
    At the risk of getting flamed:

    It's just nuts that the CDMA is now in "general" release; it's on Amazon with 24hr shipping, etc., and the GSMers here stateside are grasping at anything but the real thing. We've sunk so low that we're hacking into web sites just to have a peek at something we know is there and just can't have. The GSM hold/back/delay (whatever one calls it) makes absolutely no good sense, in spite of all the explanations and apologias offered as to what's going on behind the scenes at HS/PO. Frankly I don't care what the rocket scientists at HS corporate say or think. Just post a pre-order page with a date, like Sony does every few months with one of their new Clies. Their consumer base is relatively loyal, despite Sony's in-your-face product planned obsolescence, because they launch with a straight face and hard information.

    If there is any good news, it's the simple fact that most of us have currently functioning 270s or 180s and don't "need" the hardware "immediately." Most of us. It's the apparent taunting and disregard that is the real issue.
  9. #49  
    Originally posted by BustAGroove
    Here's the response back I received from palmOne Customer Service:

    Date Thu, 30 Oct 2003 09:39:43 From Customer Care <customercare@support.handspring.com>
    Subject - Pre-sales or sales Case# 4100363

    Thank you for contacting palmOne formerly Handspring. We are only able to offer the CDMA, dual band Sprint version of the Treo 600 at this time.
    Please continue to check back with us at, www.handspring.com, as additional information regarding the other versions, including possible trade in promotions, will be released shortly. Unfortunately there are no
    pre-purchase programs for the other versions nor more of a specific release
    date for the other versions at this time.

    My question was "T-Mobile indicated that they started supporting the Treo 600 on 10/27 but have referred their subscribers to the Handspring website for ordering. I have checked the Handspring - now palmOne - website on a daily basis and the status indicates the the Treo 600 GSM for T-Mobile will be available in a few weeks which is inconsistent with the statements made by T-Mobile.

    "A few weeks" has already passed and inquiring minds at Treo Central want to
    know why Handspring and other U.S. GSM carriers have been non-committal with furnishing an updated status.
    Hey!!! how did you get into my inbox???

    Opps... they must have just cut and pasted.
  10. #50  
    Based upon all the (incomplete) information I have seen, my expectation on pricing from T-Mobile is this:

    Upgrade from 180/270/300: $399
    New contract with T-Mobile: $499
    No new contract or upgrade: $699
  11. #51  
    Originally posted by heberman
    New contract with T-Mobile: $499
    didnt the web site mock up have it as 449?
    Felipe
    On the road to 5,000 posts
    Life is what happens between Firmware releases.
  12. #52  
    The mock up that I CAN STILL GET TO, says $199. I don't know why, but it does. Thats without a plan.
Page 3 of 3 FirstFirst 123

Posting Permissions