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  1. garyt01's Avatar
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       #1  
    Am I the only one left that ordered the 600 last thursday that is still frozen in awaiting shipping never never land? I am getting so tired of being scre?d by handspring. I bought my original for 500 then in May the lid broke and neither HS or Sprint would fix or replace it so it cost me another 500. Now I order the new 600 early and get put to the bottom of the shipping list. I am really beginning to believe that new technology is not worth all the crap one has to take.
  2. #2  
    yea..I too am stuck been seeing that damn "Awaiting Shipment" since Monday morning!!..I am tempted to raise some hell. I mean you have people ordering two days ago and receiving it today..this is ridiculous....!
  3. #3  
    I'm there as well.

    I ordered mine as soon as I got up at 7am pacific time and saw the Treo600 was available for ordering.

    Still awaiting shipment !
  4. #4  
    Ordered 23:58CDT on 9 October 2003. Informed at order time of 5-7 day delay. This is day 7 (for another hour) and the order remains "Awaiting Shipment". On Tuesday, 14 October 2003 - when status changed from "Failed Order" to "Awaiting Shipment" HS Cust Svc said unit "will ship tomorrow". Nope. A call minutes ago to HS Cust Svc yielded the following:

    HS: "We're trying to clear all of those out as fast as we can; there's no reason it shouldn't go out tomorrow [17 Oct]"
    me: "I would have more confidence in that statement if I hadn't been told on Tuesday that it would ship yesterday and if the 5 to 7 day delay window hadn't expired."
    HS: "It may have gone out already and be on a truck."
    me: "So you have no idea what the order status actually is?"
    HS: "I'm just saying it may already have shipped. When it has we will e-mail you with a tracking number and confirmation."
    me: "And since I have received neither of those, it sounds like it has not shipped. What do you suggest?"
    HS: "Wait 'til tomorrow and if you still haven't heard anything give us a call back and we'll look into it."

    No, folks, I didn't make-up this exchange! Handspring apparently doesn't even trust its own tracking system and would rather encourage repeated calls (the better for someone ELSE to handle) than to troubleshoot a failed service committment.

    Clearly HS was not fully prepared for this launch. That's understandable to me. But the dissembling, buck-passing and inaccurate data are not understandable, imho.

    (also, fyi, the HS CSR collected my e-mail address unlike on previous calls)
  5. #5  
    The ones that ordered last week and haven't received theirs yet all had different shipping address/billing address...I think handspring screwed up with their barcode scanning for shipping or something because that seeeeeeems to be the pattern...just trying to make sense of all this crap!!!
  6. #6  
    One that I ordered last Thursday and received it exactly when I was told... today.

    Everyone who is *****ing for waiting a few days after saving TWO HUNDRED DOLLARS on a phone needs to shut the hell up or else pay full price from Sprint and have it the next day.

    Which is it going to be?
  7. #7  
    One that I ordered last Thursday and received it exactly when I was told... today.

    Everyone who is *****ing for waiting a few days after saving TWO HUNDRED DOLLARS on a phone needs to shut the hell up or else pay full price from Sprint and have it the next day.

    Which is it going to be?
  8. #8  

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