Results 1 to 6 of 6
  1.    #1  
    I purchaced and activated a sprint treo 300 between the dates specified on "EVERY" website that mentioned the rebate.

    "To receive the credit, customers can call Sprint at 1-877-789-3969 after purchasing the Treo 300 from
    Handspring, and the $200 credit will be applied to their Sprint wireless invoice. The offer is good through
    June 29, 2003."

    Im sure everyone here is aware of this.

    I have been emailing and calling support and all they tell me is its only $100 I explained to them that "Yes I know it is NOW, but at the time I activated this line of service it was $200" they would not work with me, they keep telling me I have to go back to the point of purchase.. Well Unfortunatly that place is 3 states away, and I dont plan to make a trip back for that.

    Plus not to mention there was not discussion anywhere that its a requirment that the store do anything!

    Anyone else have this problem, and anyone who works for sprint please feel free to enlight me on this!
  2. #2  
    Sighhhhhhhhhh.

    Call again and request retention.
  3.    #3  
    before I do can you explain exactly what this means and what it will do for my problem?

    thanks
  4. #4  
    Retention is the high escalation level. They have power to do almost anything to keep yo as a customer.
  5. jnjewlz's Avatar
    Posts
    115 Posts
    Global Posts
    157 Global Posts
    #5  
    I got my $200 rebate in the mail last Thursday. It works.
    Originally posted by Stevesm
    Retention is the high escalation level. They have power to do almost anything to keep yo as a customer.
    Visor Deluxe, Treo 90, 300, 650, 700P, 700WX, Blackberry 8830 - Sprint
    Realtor - Communications Consultant
  6.    #6  
    Well I spoke to the retention department and they "under slight protest" honered the rebate, she couldn't do it like it was suppoesed to be done so she, just made a "fake" payment on the invoice to reflect the $200 rebate amount. Guess I wont be switching services afterall.

Posting Permissions