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  1.    #1  
    My Treo 300 gave me a fatal error message when I was entering data into the address book so I pushed the reset button. The screen went blank for a second, then the Palm Powered screen came up. Then nothing happened. Has anyone had this problem before?
  2. #2  
    Originally posted by jake09mid
    My Treo 300 gave me a fatal error message when I was entering data into the address book so I pushed the reset button. The screen went blank for a second, then the Palm Powered screen came up. Then nothing happened. Has anyone had this problem before?
    Hi Jake,

    Try soft reseting your device again to see if it will reset properly. If your Treo continues to hang you will probably have to hard reset your device.

    ***CAUTION*** If you hard reset device you will loose all data and programs that you have installed prior to your last successful hotsync.

    To hard reset your device press the reset button while holding down the power button, let go of the power button a dialogue box will pop up and ask you if you want to hard reset your device. Then press the up button to complete the process.

    I hope you can recover your device without hard resetting.
    No good deed goes unpunished
  3.    #3  
    It won't turn off and hard resetting doesn't even work because the OS hasn't loaded yet.
  4. #4  
    Ouch! Looks like it stuck on the Palm powered up screen! DO you have any hacks/extensions installed on your treo? They might be causing this error. If I were you I'ld follow the following steps: try to soft reset again, if that doesn't work then do a Double-Soft Reset, if that doesn't work do a warm reset, and if even that doesn't work...then you're gonna have to bite the bullet and do a hard reset and restore your treo. Below is how to do the various reset:

    Soft Reset
    A soft reset tells your handheld to stop what it's doing and start over again. All records and entries stored in your handheld are retained with a soft reset. After a soft reset, the Welcome screen appears, followed by the General Preferences screen.

    Use the reset tip tool (see below), or the tip of an unfolded paper clip (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.

    Reset Tip Tool: On most PalmOS handhelds, the stylus that comes with your handheld has a reset tip inside. To use it, unscrew the barrel from the stylus quill.

    Double-Soft Reset
    If your device doesn't seem to want to power up after a soft reset, and you've checked the other obvious solutions (fresh batteries, power button, contrast wheel, contrast button) you may want to try the 'Double-Soft Reset'. Simply perform a soft reset as directed above, but press the reset button twice in quick succession.


    Warm Reset
    A warm reset bypasses any system extensions (such as HackMaster hacks, OS patches, Alarm settings, etc) that are loaded on your handheld. Sometimes a damaged third-party application will try to respond to a reset but will fail and cause the handheld to 'hang'. Using a warm reset, you can start the handheld, then delete the damaged application before it has a chance to try to run again. After deleting the application, follow with a soft reset to start up the handheld normally.

    To perform a warm reset:

    Press and hold the upper half of the scroll button on your handheld.
    Using the reset tip tool (or a similar object without a sharp tip), gently press the reset button inside the hole on the back panel of your handheld.
    When the Palm Computing Platform logo appears on the screen, release the scroll button.


    If you're not sure which application is damaged, you can use a tool like ResetEmu in conjunction with a warm reset to help pinpoint the offending application.

    Hard reset:
    A Hard reset deletes all applications and databases in RAM. It then recreates the default (empty) standard databases belonging to the applications in ROM. The PDA is left as it was when you bought it.

    How to perform a Hard Reset:
    1.Hold down the power power button on the front panel of your handheld.
    2.While holding down the power button, use the reset tip of your stylus or an unfolded paperclip, to gently press and release the reset button.
    3. Wait for the Palm logo to appear and release the power button.
    4. When a message appears warning that you are about to erase all data stored on your handheld, press the upper scroll button (or whatever the corresponding equivelant is) to complete the hard reset.

    You should be able to restore everything by doing a Hotsync. So do this first.


    Extended Hard Reset

    An Extended Hard Reset will completely erase your handheld, and will also bypass the creation of some default databases.

    This differs from a normal hard reset, which will automatically create the databases for the built-in applications, and will insert some specimen records into those databases: numbers for Accessories and Technical Support will be created in your Address database, a registration reminder will be created in your ToDo database, and several helpful memos will be created in your Memo database.

    In addition, a normal hard reset will also create a Network database with some default Network profiles for your Network panel in Prefs, and a file of several default MIDI alarm sounds will be created.

    If you have the Notepad application, a normal hard reset ensures a sample note will appear on your NotePad, and if you have the Mail application, an email message from 'Mail Help' will be automatically inserted in your handheld Inbox.

    An Extended Hard Reset will ensure that all of these startup files are not created.

    If you decide to perform an Extended Hard Reset and install one or more third-party applications that expect to see the built-in databases present, you may encounter an error. For this reason, it's suggested that after an Extended Hard Reset, you run each of the built-in applications (Datebook, Address, ToDo, Memo, and if installed, NotePad and Mail) at least once to ensure empty built-in databases are created.

    After an Extended Hard Reset, you will not be able to select alternate alarm sounds for Datebook alarms, but the default alarm sound will still be heard for appointments with alarms set.

    To perform an Extended Hard Reset:

    Hold down the power button on the front panel of the handheld.
    While holding down the power button, use the reset tip tool (or similar object without a sharp tip), to gently press the reset button inside the hole on the back panel of your handheld.
    Release the reset button.
    When the logo screen appears on the screen, release the power button.
    When the message appears on the handheld screen warning that you are about to erase all the data stored on your handheld, press and hold the upper half of the scroll button on the front panel of the handheld.
    While still holding down the scroll button, press, in any order, the Datebook button, the Address button, the ToDo button, and the Note/Memo button.
    Release the scroll button, to to complete the hard reset and display the Digitizer screen.

    Pressing some but not all the buttons while holding the scroll key will result in a normal soft reset. Pressing no buttons while holding the scroll key will result in a normal hard reset.
    They're other types of resets as well like flashpro reset and jackflash reset, but they're not relavant to your problem. I hppe that helps...
  5.    #5  
    Thanks everyone, I had to hard reset but it's fairly new and I didn't lose much.

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