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  1.    #1  
    Hey folks

    1.6.0 is out. Here's the news snippet that goes with it. Enjoy...


    In keeping with Snapperfish's "one release every month" track record, we've just released SnapperMail version 1.6.0.04. Key improvements include APOP support, unlimited folders, addressbook QuickConnect support for Tungsten T and W, and a whole bunch of APIs to facilitate tight integration with third party apps.

    Version 1.6 also brings quick-keyboard support to Tungsten W users which only keyboard version Treo users have enjoyed thus far. Quick-keyboard support negates the need to type the menu command stroke key to access the menu functions allowing instant single key operation.

    Registered users can get their updates by logging into their customer account at:
    www.snappermail.com/download/login

    A free 21-day trial is available from
    www.snappermail.com/download

    Next up on the horizon is HTML and hyperlink support which will be introduced in version 1.7.


    Update History:

    2003.03.20 (Codename: George)
    v1.6.0.04 *** RELEASED ***
    - NEW: POP3 APOP Support
    - NEW: Unlimited user-defined folders
    - NEW: Tungsten W quick-keyboard support (no need to hit menu command key)
    - NEW: MailTo URL support, allows other apps to create new messages
    - NEW: QuickConnect support (Tungsten devices) to create new mail messages (Helper API)
    - NEW: Support for pushing multiple attachments into a single message
    - NEW: External message creation API, allows other apps to compose outgoing messages with attachments
    - NEW: External Send/Fetch API, allows other apps to trigger a SnapperMail Send/Fetch
    - NEW: Unique ID seed generator implemented (improves backup recovery reliability)
    - FIXED: Restore from backup can cause fatal exception during a new mail alert
    - FIXED: Unrecognized MIME encodings now rendered
    - FIXED: Receiving text attachments from Exchange Manager get slightly corrupted
    - FIXED: Invalid recorded comms log duration when clock is updated automatically (e.g. Kyocera 7135)
    - CHANGED: Spaces are now allowed in account passwords
    - CHANGED: Added Junk command to contextual pop-up menu
    - CHANGED: When switching header display modes, reader now repositions to the top of header
    - CHANGED: Calls NetLib refresh when loading the NetLib library
    - CHANGED: SnapperMail SDK updated to v2.3, documenting new APIs
    Will Lau


    www.snappermail.com

    A Killer Email Client for Palm OS Smartphones, now available...
  2. #2  
    1.7 a month away?

    :-)
    Felipe
    On the road to 5,000 posts
    Life is what happens between Firmware releases.
  3. #3  
    Will,
    What is the reason why you don't support Hotmail retreival (while other Palm-base Email services do) and make us go through a fee-based third party service?
  4.    #4  
    Originally posted by dennis3232
    Will,
    What is the reason why you don't support Hotmail retreival (while other Palm-base Email services do) and make us go through a fee-based third party service?
    (1) Hotmail is proprietary. It's not an open standard. so developing for it will require reverse engineering

    (2) I have yet to see a palm fat client Hotmail emailer - every thing I've seen requires a server-side component, most probably running a Microsoft server plugging into a MS framework to do the heavy lifting. They get this stuff easily for free.

    (3) Hotmail is very newbie consumer orientated. Most people use it cos it's free. That's not a good target market to sell to.

    (4) Hotmail is very much like IMAP so it would be pointless doing Hotmail before IMAP.

    -W
    Will Lau


    www.snappermail.com

    A Killer Email Client for Palm OS Smartphones, now available...
  5. #5  
    Originally posted by snapperfish
    Hey folks
    1.6.0 is out. Here's the news snippet that goes with it. Enjoy...
    Congratulations Will!
    Good stuff.

    Vadim
  6. #6  
    Originally posted by snapperfish

    (3) Hotmail is very newbie consumer orientated. Most people use it cos it's free. That's not a good target market to sell to.
    -W
    Thank you for your answer and your honesty.

    Nevertheless (I'm not a computer geek, so I leave apart the technical aspect of the issue, but I'm a specialist in marketing, so I'll answer to that), please note that, like me, many use their Treo to retreive their...
    - Corporate mail
    - Yahoo! private mail
    - Hotmail private mail
    - Etc.

    Therefore, by closing the door to Hotmail users, you might turn down heavy corporate users (I am one) and fleet decision makers (hello again!).

    On the other hand, on your Web site you seem to acknowldege that you have an issue to address here because in your Q&A you ask:
    Can I get my Hotmail, MSN, or AOL email with SnapperMail?
    I wonder if you shouldn't reconsider your market.
    The world isn't only black and white. There are a lot of grey areas.
    Just a thought...
  7. jaak3's Avatar
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    #7  
    Therefore, by closing the door to Hotmail users, you might turn down heavy corporate users (I am one) and fleet decision makers (hello again!).
    I doubt many corporations are using hotmail for email. The only people I know that use hotmail are those that sign up to use it as a passport account for MSN/Windows messenger and those that don't know any better (ie. newbies).

    Besides, if you are a "heavy corporate user" of hotmail you probably already have signed up for the optional POP access feature and in which case I'm sure snappermail works great with it.
  8. #8  
    Would it be possible to have a demo version that works even if a previous demo had expired? The previous didn't quite have all the features I wanted, but I can't try out the new one without doing a hard reset.

    Obviously, if you release once a month, a 21 day demo is too long for something like this, but maybe a 5 day demo for devices that have previously expired versions.
  9. #9  
    Originally posted by jaak3
    I doubt many corporations are using hotmail for email. The only people I know that use hotmail are those that sign up to use it as a passport account for MSN/Windows messenger and those that don't know any better (ie. newbies).
    I guess I wasn't clear enough.
    Sorry! Let me explain again what I meant:

    What I said is that heavy corporate users are using their corporate Email systems and use apps such as Snappermail to get their corporate Emails.
    But below the suit there are normal men and women who have private Email accounts and who use Yahoo!, AOL and/or Hotmail.
    For instance, I work for a world leader in its field.
    We are 450,000 employees worldwide.
    We all have our corporate accounts (which are obviously not Hotmail accounts) and we all use apps similar to Snappermail to retreive our corporate Emails on the go on Treos, P800, Pocket PC devices or what have you:

    Two weeks ago, I met some 200 of my colleagues in a convention. They came from all parts of the world.
    After work, what do you think they did in the business center of the hotel where we were staying?
    Checking their private Email accounts.
    What kind of account?
    Yahoo! and Hotmail mostly, depending of which part of the world they were coming from.
    I must say that I haven't seen anyone using AOL for a very long time.
    Needless to say that all of them are corporate executives and not office cleaners.

    You can be VP Marketing or Finance or HR and using your IT devices (computers, PDAs) as a 'newbies', as you call them, because you simply don't care about IT.
    In such case what you need is a no-brainer app that does the job.
    And you couldn't care less of how the app does the trick because all you want is for your app to go fetch your Emails (corporate and private), be easy to use, retrieve attachment and send attachment without having to learn the app because you don't have the time and you don't care. Period.
    This is the market of Snappermail and alike.
    Not understanding that is a serious marketing fault.
    Snappermail communicates as providing a corporate service to corporate users.
    It is not (at least in the official communication) dedicated to computer geeks.
    But to clueless (as far as IT is concerned), 'normal' corporate users.
    From what I see here, Snappermail seems to be popular.
    But this forum could be deceiving as its audience is 'technical oriented' (for most - from the threads I can read).
    It would be interesting to have a demographic study of the current audience of Snappermail as well as a demographic (if it was possible) of the prospective buyers that turned down the product just before buying it, as well as studying the reason why Snappermail was eventually turned down.
    Last edited by dennis3232; 03/21/2003 at 07:20 AM.
  10. #10  
    Love your product, Will. And still waiting for IMAP e-mail capability
    m00se
    I have never let my schooling interfere with my education.
    -Mark Twain
  11.    #11  
    Originally posted by metsfan
    Would it be possible to have a demo version that works even if a previous demo had expired? The previous didn't quite have all the features I wanted, but I can't try out the new one without doing a hard reset.

    Obviously, if you release once a month, a 21 day demo is too long for something like this, but maybe a 5 day demo for devices that have previously expired versions.
    Yes the current scheme we us lets you try 2 addition demo versions before it locks you out for this exact reason.
    Since 1.6 is a new version you should be granted a new lease of life.


    -W
    Will Lau


    www.snappermail.com

    A Killer Email Client for Palm OS Smartphones, now available...
  12. #12  
    Nice work Will! As a registered user and one who can't put SnapperMail down, I have to commend you on a fine product.

    However I was expecting HTML in this release. I guess it was push back. I thought I had seen a post from you on this board a month or two ago that said 1.6 would have HTML.

    I am sure I will enjoy the new folders feature and hope that those new external links will work well on my Treo 300 but please, please, please keep HTML in for the next release.
  13. #13  
    In my humble opinion, SnapperMail is an "THE" email product to get for your Palm Device!! It doesn't just do the job required, but it does it EXTREMELY WELL!

    Will Lau and his team have managed to produce an email client that allows the Palm device to be a true replacement to carrying a laptop computer. In combination with QuickOffice, along with whatever app you require to handle those attachments you simply MUST view, this is "THE" email solution for Palm users!

    Personally, I would LOVE to see IMAP4 support, along with some conduits. However, the solution here is so compelling, I have been willing to settle, and use POP3, cause unlike many Palm email products, this one is actually more than it hypes! SnapperMail delivers on it's promise, and ALOT MORE!

    I am the developer of MultiMail PRO (now Palm's VersaMail) and founder of Actual Software. I think SnapperMail is currently the best of the best email products for Palm device. They have done a GREAT job!!

    Mark Lussier
    Developer of MultiMail PRO (now Palm's VersaMail)
    Founder Of Actual Software, Inc.
  14. #14  
    Originally posted by dennis3232
    Will,
    What is the reason why you don't support Hotmail retreival (while other Palm-base Email services do) and make us go through a fee-based third party service?
    We can immediately provide HotMail email access to SnapperFish users so they can access to their HotMail account from SnapperFish.

    Go to http://service.setnet.com and create an account on the PushMail service. Add your HotMail account to the service, don?t worry about the Filters section and notification schedule, or the PushMail Client download.

    Once done simply create an account in SnapperFish with the following information:

    POP Server: pushmail.setnet.com
    POP Login: PhoneNumber/PushMailAccountName
    POP Password: PushMailAccountPassword

    And that?s it you will see all your HotMail email in SnapperFish.

    You will not benefit from filtering and anti spam (It will come soon though) nor you will have push services on SnapperFish but at least you will get access to your HotMail email as if it was just another POP account.
  15. #15  
    Thank you for the info Nfodor!

    I know that most of you who will read these lines will curse and think that my concerns have nothing to do in this forum (based on the no-reactions after my last post), but I'm sorry to see that only technical aspects are assessed here, and not the commercial-relevance of available apps - as long as they are for sale.
    OK, ok! No more!
  16. #16  
    Originally posted by dennis3232
    I know that most of you who will read these lines will curse and think that my concerns have nothing to do in this forum (based on the no-reactions after my last post), but I'm sorry to see that only technical aspects are assessed here, and not the commercial-relevance of available apps - as long as they are for sale.
    OK, ok! No more!
    Dennis, I don't necessarily disagree with you and I think that it's great that you posted your opinions on this subject. Will didn't respond the second time, but I'm sure that what you said got filed into the back of his head, even if he still doesn't agree. Will's had his product out for a while and you can bet that he wants to make money from his product. I imagine he did some research and came to the conclusion that he did. You've offered another take on this, which sounds reasonable. But now, it's in Will's hands. I've given him some feedback on other aspects of SnapperMail previously which I don't think he particularly agreed with. Another idea (which I'm planning to try when I have the time) is to get involved in the SnapperMail Yahoo forum and post your thoughts there to see if you can get others who might agree to speak up.

    BTW, I would have liked to have Hotmail access as well, but after trying out several mail apps decided that Snappermail was so much better than the others that I would instead start migrating away from Hotmail (since I was getting so much spam as well as having to deal with filling up the limited storage they give me there). I haven't gotten around to doing that yet, though, and I'm anxious to trying out nfodor's solution.

    Scott
  17. #17  
    Some really stupid questions about the new folder support:

    1) If I create a custom folder on my Treo, it's not creating anything special on the server-side, right?

    2) If I move an email to one of these folders, is it deleting it from my inbox on the server? If not, I assume it's staying in the inbox. In which case, if I trash it later (from within the custom folder), will it delete it from my inbox on the server?

    3) Using custom folders kind of implies that you're using your Treo for all your email needs and never really checking mail on a desktop, right? The reason I'm saying this is because if I move email to and from custom folders on my Treo, I'm guessing (based on my assumptions above), that if I check my mail on a desktop later, all my mail will still be sitting in the inbox.

    Another stupid question:

    4) What's APOP? Does checking this off correlate to checking off "My server requires authentication" in Outlook Express?

    Scott
  18. #18  
    Scott,


    1) If I create a custom folder on my Treo, it's not creating anything special on the server-side, right?

    Right, this has nothing to do with the server.

    2) If I move an email to one of these folders, is it deleting it from my inbox on the server? If not, I assume it's staying in the inbox. In which case, if I trash it later (from within the custom folder), will it delete it from my inbox on the server?

    This depends on your settings. You can set messages to be deleted from the server or not. Moving the msgs within Snapper Mail won't do anything to messages on the server, unless you set it to delete them. That setting is Options -> Edit Accounts -> (choose account) Edit -> Fetch

    3) Using custom folders kind of implies that you're using your Treo for all your email needs and never really checking mail on a desktop, right? The reason I'm saying this is because if I move email to and from custom folders on my Treo, I'm guessing (based on my assumptions above), that if I check my mail on a desktop later, all my mail will still be sitting in the inbox.

    Well yeah sorta. Personally I don't think folders are that useful unless you have rules to automatically move the messages. Then again, I can imagine setting up a folder for important messages and moving certain emails into that folder manually.


    So the kind of think you're talking about, where making changes to the client changes things on the server is province of IMAP. If you want this kind of stuff, you should get an IMAP account and an IMAP client (supposedly IMAP support is coming to Snapper Mail in ver 2).

    4) What's APOP?

    From <http://ist-socrates.berkeley.edu/Hel.../apop_faq.html>

    1. What does POP and APOP mean?
    POP stands for Post Office Protocol. APOP is considered a command by the people that wrote it. We assume it stands for Authenticated Post Office Protocol.

    2. What's the reason for this APOP business?
    Every Eudora connection you make sends your username and password across the network in clear text. This is a popular way for hackers to see your password using a "sniffer" program. With APOP, your password is encrypted while being transmitted over the network.

    Regards,
    --Mathew
  19.    #19  
    Originally posted by dennis3232

    Thank you for your answer and your honesty.

    Nevertheless (I'm not a computer geek, so I leave apart the technical aspect of the issue, but I'm a specialist in marketing, so I'll answer to that), please note that, like me, many use their Treo to retreive their...
    - Corporate mail
    - Yahoo! private mail
    - Hotmail private mail
    - Etc.

    Therefore, by closing the door to Hotmail users, you might turn down heavy corporate users (I am one) and fleet decision makers (hello again!)
    We certainly listen to our customers. We get several enquires a week from IT admins and I have yet to hear from an IT administrator who is looking for Hotmail access for his company. (Don't ask me why, but I don't think they are particularly interested in buying software to support personal use of company technology).

    They always ask for:
    -IMAP
    -SSL / security
    -Better Syncing to corporate mailboxes
    -IMAP
    -more authentication methods
    -provisioning tools for mass installation
    -SMS trigger pull or SMS in-the-field provisioning
    -Seamless API links to other apps they use
    -IMAP

    Interestingly a big portion of our customers are consumer/business orientated. By that I mean they buy the software on the company, usually small companies, usually they own the company, they like their Treo/Tungsten/Kyoceras and like to play with new tech as a hobby. They ask for more features on the POP interface and widgets and filters - never Hotmail.

    -W
    Will Lau


    www.snappermail.com

    A Killer Email Client for Palm OS Smartphones, now available...
  20. #20  
    Originally posted by mathewlu
    So the kind of think you're talking about, where making changes to the client changes things on the server is province of IMAP. If you want this kind of stuff, you should get an IMAP account and an IMAP client (supposedly IMAP support is coming to Snapper Mail in ver 2).
    I'm pretty sure I read somewhere that Will was going to simulate this sort of thing for POP3 in a future update. Perhaps Will can comment on that.

    Originally posted by mathewlu
    POP stands for Post Office Protocol. APOP is considered a command by the people that wrote it. We assume it stands for Authenticated Post Office Protocol.
    So, to double back to my original question, would checking off "APOP" in SnapperMail be the equivalent of checking off "My server requires authentication" in Outlook Express? I suppose I can just check it off and see what happens. I'm all for more encryption.

    Scott
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