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  1.    #1  
    I've heard quite a few things from tech support. I know someone has written a driver for MacOS, and that's great.

    I was curious what everyone has heard directly from Sprint or Handspring.

    What I've heard is:

    Sprint will fully support the use of the phone as a modem and release their PCS dialer which will run on the vision network, meaning unlimited internet connection, no fees, no ISP required. However, they will only do this when Handspring releases a driver. Sprint does not know if Handspring will or will not, but I get the impression Sprint isn't bugging Handspring to do it.

    I was wondering if enough people wanted to get together and send emails to handspring support to get them to write the USB driver. This has to be relatively simple for them, being that there is already a USB driver written for sync'ing. It's just one of those things that Handspring doesn't think is worth their time or money, but if we bug enough it'll be worth it.

    I bought this phone from a Sprint store and was told it would work fine on my laptop as a modem, and that I would get unlimited connection. I was really upset that it wouldn't, but I loved the rest of the phone enough that I didn't want to return it.
  2. #2  
    I agree with you. I was told that my treo 300 would serve as a modem for my laptop via the included usb cable. LMK if you find anything that indicates handspring/sprintpcs has made any ground on this issue. I am half way on returning the phone.
    whiskey12five
  3. #3  
    Whiskey,

    Buy a serial cable...or...if you have an IR (infrared) port, use it.

    Returning the Treo would be a big mistake, for all of its other usefullness.

    NCTreo300
  4. #4  
    As usual, it appears that some Sprint reps don't have a clue (or only have sort of a clue). While it is true that you can use your Treo as a wireless modem (with my software), it isn't true that you can use it out of the box (as most of us already know).

    In terms of bugging Handspring to develop a Windows USB driver, what is their incentive? I hate to play devil's advocate, but if you've already bought the device and aren't going to return it, are they going to get any more money out of you? Would the driver get more people to purchase the device? I don't know.

    I suspect that Handspring isn't developing the driver is both a business decision (as stated above) and a tech support issue. There are so many combinations of Windows laptops, that supporting this could be problematic. I know that Sprint is "doing support" for the Treo 300, but it could look bad for Handspring.

    I'd love to see Handspring develop the Windows USB driver and replace my software (I know that this would put my WirelessModem product in the graveyard) as this is the absolute right thing to do. For such an expensive product to lack this functionality out of the box is unimaginable.

    Just my opinion...
  5. #5  
    How do I buy a serial cable to connect my Treo 300 to my Win2k laptop? Does Radio Shack have a USBTo Serial converter?

    (I regret if someone has to repeat whatls already elsewhwere on this board but I have looked and can't seem to find the info.)

    Thanks a bunch in advance! Looking forward to posting messages via my PC rather than the Treo while commuting on th Acela train NYC-WAS.
  6. #6  
    I got my serial cable from Handspring. It was about $30. Get the cable and try Scott's software if you need this functionality. It works well.
  7. #7  
    Thanks Beagle92! I wasn't aware of Handspring's option. I got a good deal at TechSavings.com and should be using Wirless Modem soon enough...
  8. #8  
    I would not be surprised if Sprint has worked out a deal with Sprint to NOT develop modem functionality.

    Sprint stopped selling modem cables and software for their Vision-enabled phones when they begain offering unlimited data, and their site states that the unlimited plans are not intended for modem or modem-enabled phones (I don't remember the exact words, but I came across it just a few days ago while upgrading my plan yet again--is there such a thing as too useful?).

    As a practical matter, I suspect that Sprint can't tell whether someone is using her Treo as a modem or not. But I think it's safe to assume they're doing what they can to make sure it doesn't become a widespread phenomenon.
    --invention is the mother of necessity
  9. #9  
    I'm sure if they see someone downloading 2-3 MB MP3 files they'll know it isn't for the Treo... ;->

    NCTreo300
  10. #10  
    Originally posted by markshelby
    I would not be surprised if Sprint has worked out a deal with Sprint to NOT develop modem functionality.

    Sprint stopped selling modem cables and software for their Vision-enabled phones when they begain offering unlimited data, and their site states that the unlimited plans are not intended for modem or modem-enabled phones (I don't remember the exact words, but I came across it just a few days ago while upgrading my plan yet again--is there such a thing as too useful?).

    As a practical matter, I suspect that Sprint can't tell whether someone is using her Treo as a modem or not. But I think it's safe to assume they're doing what they can to make sure it doesn't become a widespread phenomenon.
    Don't forget that there are Treos (180 and 270) which don't operate on Sprint and those providers, i.e. Cingular and T-Mobile (in the US) charge per KB and therefore they DO have incentive to have Handspring develop the driver. I don't believe that the lack of the driver initially was politically motivated. After having some discussions with a Windows developer, the issues seem to be complicated on Windows (aren't they always?).

    I personally wouldn't mind if Sprint let me use my voice minutes to do data from my laptop like the old WirelessWeb. I'm not complaining about the current system; I'd just hate to see the functionality go away.

    With my WirelessModem program, I don't believe Sprint can distinguish between using the laptop and just using the Treo except for the amount of bandwidth you use. Other phones may be different, but with the way WirelessModem was designed (it wasn't designed to hide anything, it was just designed to work), I don't believe there is a way to tell.
  11. mszatny's Avatar
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    #11  
    Worked fine the first time.

    Win2K+Treo300+IRComm = 9600 connection
    <img src="http://users.netropolis.net/mszatny/pics/bevo.gif" border=0>
    The Woodlands, TX

    Palm Pro > PalmIII > Visor Prism w/Omnisky>SPCS Treo300 > SPCS Treo600 >
    SPCS Treo650 > CNG Treo650 > Copper Treo680 > ATT Treo750 WM6 > iPhone 3G
  12. #12  
    Ok as much as I loved my TREO300, I was fed up with the crap that Handspring and SPRINTPCS was hiding behind. I finally talked to a tech from sprintpcs and he confided that they knew about this problem since launch (over 6months ago) and have not made any headway to providing a satisfactory resolution.

    I subsequently exchanged the phone for a SAMSUNG A500. I bought the usb cable at radio shack for 20 bucks and no have modem speeds up to 240kbps...slowest speed tested was at 48kbps. There is another group (FUTUREDIAL) that makes software called SNAPSYNC/SNAPDIALER and it allows you to sync MS Outlook and connect to the web using data not minutes. If they could have figured it out then I say Handspring and Sprint are dragging their feet!! Sprint has pulled all of their wireless modem data cables off the shelf despite stating they support PCS business connection. I say good, because they used to cost 70bucks and you can much more functionality for only 20 bucks...the only thing sprint is losing is revenue from cable/software sales...dummies.

    I do have to admit I HATED trading my TREO300 in but I needed it to serve as a fast wireless modem. Many thanks to Scott for making life bearable for users, but I would suggest that Scott contact FUTUREDIAL people and collaborate on a project to launch a faster version of his software and make handspring/pcs shameful for leaving users hanging!!
    whiskey12five
  13. #13  
    Originally posted by whiskey12five
    Many thanks to Scott for making life bearable for users, but I would suggest that Scott contact FUTUREDIAL people and collaborate on a project to launch a faster version of his software and make handspring/pcs shameful for leaving users hanging!!
    There is an inherent limitation in the Treo that "prevents" faster connections. However, I have seen speeds of more than 120 kbps (you couldn't get 240 kbps as the network can't go that fast). The issues are 1) signal strength, 2) type of connection (USB seems to work much faster than IR, but that requires a Mac), and 3) network load. My software can't go any faster no matter who does the coding; FutureDial may be able to create a Windows USB driver, but I don't have the money to pay them to do that.

    It's too bad you gave up your Treo. At this point, I wouldn't give up my Treo for any other phone.
  14. #14  
    There is an inherent limitation in the Treo that "prevents" faster connections. However, I have seen speeds of more than 120 kbps (you couldn't get 240 kbps as the network can't go that fast). The issues are 1) signal strength, 2) type of connection (USB seems to work much faster than IR, but that requires a Mac), and 3) network load. My software can't go any faster no matter who does the coding; FutureDial may be able to create a Windows USB driver, but I don't have the money to pay them to do that.

    Scott,

    I am in no way a "tech" but I went to the website below and tested my phone downloads three times on two different occasions and got the results that I mentioned before. I also have heard the max is 114kbps, but the website consistently said that I blew that benchmark away. Also, with the A500 I am able to have multiple windows downloading at the same time with reasonable speed...much faster than my landline modem; which I have said bye bye to.

    My suggestion was more about FUTUREDIAL buying the rights to your software to further develop; they seem to have the manpower to get things done, where sprintpcs and handspring have not. If the TREO has limitations so be it, maybe the next version will alleviate all these problems and then I will consider switching back...modem speeds are just too fast.

    http://www.bandwidth.com/tools/speedTest

    David
    whiskey12five
  15. #15  
    Originally posted by whiskey12five
    I am in no way a "tech" but I went to the website below and tested my phone downloads three times on two different occasions and got the results that I mentioned before. I also have heard the max is 114kbps, but the website consistently said that I blew that benchmark away. Also, with the A500 I am able to have multiple windows downloading at the same time with reasonable speed...much faster than my landline modem; which I have said bye bye to.


    David
    If the bandwidth test uses JPGs, it will "appear" to be faster as there is a transparent proxy server which skews the results. DSLReports seems to have the most accurate test: <http://www.dslreports.com/> as they use MP3 files which can't be compressed further and the Sprint proxy server can't do anything to them.
  16. #16  
    WinXP Home, HP ze4210 laptop, serial cable (from Handspring, finally arrived from Airborne Express after 4 days in my local station). Connected at approx 112-120 kbps (download) with 2 signal bars.

    Had some initial trouble getting it set-up. Scott, you may need to upgrade the WinXP serial instructions (I had to turn off do not wait for dial tone before dialing - obvious, etc.). I'll try and put together an e-mail with what I had to do to get it working.

    The only big problem I see is that Handspring uses Airborne Express for delivery, and signature is required. PIA!

    NCTreo300
  17. #17  
    Originally posted by NCTreo300
    Had some initial trouble getting it set-up. Scott, you may need to upgrade the WinXP serial instructions (I had to turn off do not wait for dial tone before dialing - obvious, etc.). I'll try and put together an e-mail with what I had to do to get it working.

    PIA!

    NCTreo300
    Thanks for the info; since I don't have WinXP, I've had to rely on others for setup instructions. I'll update them when I get a chance. I have Win98 and Win2000 so I wrote up the serial and serial to USB instructions.
  18. #18  
    Scott,

    A few items from my memory:

    If you have QoS Launcher listed when you're ensuring the TCP/IP box is the only one checked, you MUST remove QoL launcher

    Make sure "Wait for dialtone" is unchecked

    Ensure all connection rates are 57,600 (control panel/modems and your connection icon properties)

    Think that was all...

    You mentioned the QoS launcher in an e-mail in the other thread, but you should put it in your steps.

    NCTreo300
    Last edited by NCTreo600; 01/28/2003 at 02:39 PM.
  19. #19  
    Originally posted by NCTreo300
    Scott,

    A few items from my memory:

    If you have Qol Launcher listed when you're ensuring the TCP/IP box is the only one checked, you MUST remove QoL launcher

    Make sure "Wait for dialtone" is unchecked

    Ensure all connection rates are 57,600 (control panel/modems and your connection icon properties)

    Think that was all...

    You mentioned the QoL launcher in an e-mail in the other thread, but you should put it in your steps.

    NCTreo300
    What is QoL? Unfortunately, until I get Windows XP (which isn't going to be anytime soon), I simply copy and paste the complete instructions people send me and put them in the documentation. I can't test them, so I can't really just mention things as I have no idea where they go.
  20. #20  
    Ha...now that I've deleted QoS Launcher, I don't know what it was ;->

    I just know that it showed up as checked with the TCP/IP item. I couldn't just uncheck QoS Launcher, I had to delete it...

    Sorry...that's all I can tell ya. I'll do a little more investigation and see if there is anything else I can find on this little bugger (QoS)

    NCTreo300
    Last edited by NCTreo600; 01/28/2003 at 02:38 PM.
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