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  1.    #1  
    This is a cross post, the original is under the Are You Provisioned For Data Yet? Poll. For all of those out there who haven't been able to utilize the web yet, and have called tech support to be told a ticket will be created for it:

    I can't actually explain the fix for this in this reply, but this is the situation: I am working on 3G with Treos for Sprint PCS, and in fact I activated and programmed 40 of them just last week. The problem all of you are having with 3G Web not provisioning was a common problem due to the fact that the system still has minor glitches. However, the techs should NOT be putting tickets through on this.

    All that needs to be done is a manual programming of the Web, which has about 26 steps to it, but it does work. Believe me, I did it on about half of the Treos I programmed last week.

    However, I have checked some internal information, and it is possible that the customer care & technician representatives may not have been provided with this information. So, I'm trying to get that handled. Hopefully they will be able to help soon. So, in the next day or two, if the Web isn't working for you, call and speak with a technician (not a customer care specialist!) and explain that you need to have the web MANUALLY PROGRAMMED! They may email you the instructions, but probably they will just step you through the process, which is lengthy and slightly complicated.

    Hope this helps, and we at Sprint apologize for any inconvenience, believe me!
  2. #2  
    If this procedure works now, why not post it here?
    That should save you guys a couple dozen support calls.
  3. #3  
    I just got off the phone again with tech support and they identified my problem. When I did the ESN swap, apparently the phone side was switched right away but the data side attempted to send the 3G web programming to my old Sanyo 6200 (non 3G) phone. Once this starts (and fails), it keeps doing this until someone tells it to send the programming signal to the right phone. In my case, this problem has been elevated to the supervisor level and should be corrected this afternoon. I will let you all know if it does get fixed. I wonder if the problems are occurring for people who are doing an ESN swap rather than activating a new account.
  4. #4  
    This must be exactly what occured with me. My old phone (non-3G) was on, and received an unintelligable SMS. I explained all of this to tech support, suspecting that this was what was happening, but they either didn't understand or didn't do anything other than say "wait 72 hours and it will keep trying to your new phone."

    I need to get a tech that understands what to do.
  5.    #5  
    The manual program remedies this problem as well as any other errors, because it forces the Treo to connect to the web provisioning system, as opposed to relying on the SMS.

    In regards to posting the instructions here, the truth is, the programming instructions are not widely known, and unless I get different word, they should not be provided to customers except through technical support. In addition, each Vision PCS phone has slightly different instructions, and attempting to do it manually without instruction from tech support may cause you more problems than fixes.

    Sorry guys, not my call!
  6. #6  
    Originally posted by Brooose
    I just got off the phone again with tech support and they identified my problem. When I did the ESN swap, apparently the phone side was switched right away but the data side attempted to send the 3G web programming to my old Sanyo 6200 (non 3G) phone. Once this starts (and fails), it keeps doing this until someone tells it to send the programming signal to the right phone. In my case, this problem has been elevated to the supervisor level and should be corrected this afternoon. I will let you all know if it does get fixed. I wonder if the problems are occurring for people who are doing an ESN swap rather than activating a new account.
    Well, when I first activated my phone the rep failed to tell me to turn off my old phone. I got the garbled SMS message on the old phone as you describe. But, immediately the voice features of the Treo started working. No data though. That was Thursday AM of last week.

    Friday night I called SPCS and was fairy insistent that they activate 3g on the phone. They went through the ESN stuff again and then the phone worked for data instantly after that phonecall.

    Now my only complaint is how slow it is. I hope it gets faster.
  7. #7  
    I spent another hour+ on the wait for tech support to get nothing but a trouble ticket (again)...they haven't even gotten to my first one 8 hours ago yet. They still do not have the 26 step procedure, and can do NOTHING but place a trouble ticket to tell the system to send the programming to the correct phone (for those who know of the ESN switch problem). I've had it with Sprint...I'll use mine for 14 days if it ever starts working....then take it back for something else until the get their #$%#$% together.
  8. #8  
    I went through this manual web config process today with a Sprint tier 2 support guy, and it didn't work for me. Still got the 'unknown error' when it tried to download updates ... we did the ##PRI thing, and entered the code and reset everything back to defaults.

    So I'm still waiting for the dreaded 'ticket' to be solved. Any other suggestions?

    For those of you who are thinking of trying the ##PRI-- You enter ##PRI using the phone keypad and press the green send button. The code you need after getting to this screen is different for each subscriber from what I understand. So you'll need a Sprint rep to walk you through it.
  9. #9  
    Originally posted by dionymnia
    The manual program remedies this problem as well as any other errors, because it forces the Treo to connect to the web provisioning system, as opposed to relying on the SMS.

    In regards to posting the instructions here, the truth is, the programming instructions are not widely known, and unless I get different word, they should not be provided to customers except through technical support. In addition, each Vision PCS phone has slightly different instructions, and attempting to do it manually without instruction from tech support may cause you more problems than fixes.

    Sorry guys, not my call!
    And from what I have seen here, with rare exceptions, the level of expertise to extrapolate from one phone to another is rare amongst these early adopters. Therefore, passing out a "fix" that is tailored for one situation is not really wise. However, someone will, and the forums will again be flooded with "Please help me" from the unwise.

    Gary
  10. #10  
    Still nothing. I was on with tech support again last night and we did the ##PRI thing (in the process, I did get the MSL....teehee....I guess my glee goes back to the old Kyocera 6035 days!). We reset back to the factory settings and tried to download a system update. I still got the "Unknown Error" message. I was told to use the phone part as much as I want but no data, wait 48 hours and my phone should get the user ID/configuration SMS to program the phone some time in the next 48 hours. I'm not holding my breath. I understand that there are growing pains under situations like this but every tech guy tells me something different.....use the phone, don't use the phone...the only common denominator is that I have to leave it on and under no circumstances try to access the internet until my user ID pops up. Sigh

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