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  1.    #1  
    I was very excited when I got my Treo. Finally I had my cell phone and Palm in one device. For the most part everything worked as it should. I had some connection issues with the Internet access, but am hopeful GPRS will solve this. Also, there should be a setting to make the backlight go on when the cover is opened. Now it doesn't, and it's a pain to have to manually turn on the backlight when using the Treo in the dark.

    So what does the Treo NOT have that my cell phone and Palm V had, the ability to take some abuse. I've been using my Treo for three days, and yesterday I took it out of my bag only to find the antenna broken at the base. Not the part that screws off and could easily be replaced, but the base that the antenna screws into. Here is a photo, Treo Photo .

    So I called Handspring, to see if they would replace it. Sure they would, but It'd cost me $159. Now I've broken my phone and palm before, but it never cost so much to fix/replace. Actually in most cases it didn't cost anything.

    I'm still talking to Handspring, and hopefully they come through. I'll keep you posted. If I knew the Treo would break so easily I don't think I would have bought one.
  2. #2  
    You're right, that really should be something they should fix for free. If they continue not to offer an exchange for free, keep asking for a supervisor and tell them exactly what happened; it's not like you were pulling it around by the antenna or something. If it breaks on its own like that you should be able to get it fixed for free.
  3. #3  
    that should not have happened you should get on the phone immediately ask to speak to supervisor and explain to them what happened. you can talk to 10 customer service people and they will give you ten different answers
  4. #4  
    Shouldn't this be under Warranty?
    Blue Visor Deluxe ~ Clie T615 ~ Zire 71 ~ Treo 650 ~ Palm Centro
  5. #5  
    I don't know about the Treo, but the VisorPhone has a specific exclusion in the warranty for antenna damage.

    My antenna on my VisorPhone broke recently. They told me that I'd have to pay $99. for repair, which is of course ludicrous as that is the price of a new VisorPhone _without_ a service contract. I wouldn't take no for an answer and on the third call finally spoke to a supervisor who agreed to send a replacement.

    But it's funny: I asked the supervisor how much I would have to pay for a antenna repair for the Treo. He only said that because of the design of the Treo, it is a lot less vulnerable.

    Just keep at it. I have gotten HS customer service to come around three different times via sheer persistence. It shouldn't have to be this way, but it works. You may also want to tell them that because of their resistance to providing adequate support, customers, I for one, will not be considering a Treo.
  6. #6  
    I'm not sure what country most of you are from but the one I come from does not include accidents, abuse, or neglect in warranties.

    Hey it is all good if you can find a soft spot that is willing to kick down a new unit BUT expecting them to replace something that is NOT their fault or slamming on them because they will not is just plain old greedy, silly and unreasonable. **** happens.

    WAH! (with respect)

    Rod
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  7. #7  
    It's not like he neglected it by dropping it off a bridge or driving over it; the antenna should be more hardy than that and Handspring should replace it if it breaks so easily.
  8. #8  
    WHAT was HS thinking with that stubby antenna. did they think nobody would believe it was a cellphone if it had an internal antenna? bad design. same with all those touches like auto backlight on fip opening, unlighted keypad, stuff like that.
    -thorin

    I have a webcomic. You should read it, or I may do something rash. <b><a href=http://driveby.keenspace.com/>Drive-by Loitering</a></b> is updated every monday, wednesday and friday.

    <!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks."><img src=http://www.frontfly.com/vcsig.gif ><!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks.">
  9.    #9  
    OK, maybe "why not to buy," was a bit harsh. I was just very angry that my Treo broke after three days. To fix it would only require that replacement of the back casing. There are four simple philips head screws holding it on. If Handspring would just send me the part, I'd fix it myself. I doubt the part and labor to fix is anywhere near $159.

    The antenna now has broken completely off. I'm waiting for a supervisor from Handspring to call me back. I was told they would call today, but I haven't heard from them. If they won't replace it I think I'll try to Epoxy it. Sure that might void the warranty, but I'll save $159 if it works.

    One more thing, it still works with the antenna broken off. The cell phone that is. I can make calls no problem. So my next question is, did they really need a protruding antenna? Those little nokia's don't have one, and the Palm i705 has protected it's antenna nicely. Maybe I'll just tape over the hole.
  10. #10  
    Actually an idea I've been kicking around for a while is something that screws into the antenna hole but is either flat against the back of the treo or even replacing the stylus (I have a fullsize one I use). Wouldn't that work as well and seriously reduce the nub that sticks out the top? Can I just go to the hardware store and find a bolt that fits it, solder on a wire to connect it to something metal I put in the stylus silo?
  11. #11  
    Originally posted by towler
    OK, maybe "why not to buy," was a bit harsh. I was just very angry that my Treo broke after three days. To fix it would only require that replacement of the back casing. There are four simple philips head screws holding it on. If Handspring would just send me the part, I'd fix it myself. I doubt the part and labor to fix is anywhere near $159.

    The antenna now has broken completely off. I'm waiting for a supervisor from Handspring to call me back. I was told they would call today, but I haven't heard from them. If they won't replace it I think I'll try to Epoxy it. Sure that might void the warranty, but I'll save $159 if it works.
    I have found super glue to work VERY well with broken styli and for getting through to a supervisor, this is more clear cut, wait on hold as long as it takes... they never call back. Personally I hope they just give you a new one, just keep bumping yourself politely up the ladder...

    Good luck!

    Rod
    "Happy are they whose sins are forgiven, whose wrongs are pardoned"

    Romans 4:7
  12. #12  
    This is a duplicate of this thread so I'm closing this one...
    Please continue in the other thread...
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
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