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  1.    #1  
    Has anyone figured out how to use the dialing features? I want an enhanced datebook/todo/address with this capability and am willing to try anything. Why would they tout this as one of their big enhancements and it's doesn't fluidly work?

    Thanks in advance! Christian
  2. #2  
    It works fine... but you have to have your phone plugged in. All you do is tap on the phone number and let go. A popup box will say "do you want to dial this number?"

    it worked fine for me last night. however, i was so frustrated with some of the other bugs in the software, i downgraded. in addition, i'm a little pissed that they're charging half the price of the full version for the upgrade.

    mc
  3. #3  
    Originally posted by mensachicken
    i was so frustrated with some of the other bugs in the software, i downgraded.
    What bugs have you encountered? I'm thrilled with many of the new features, but whenever I try to directly access the contact list - AN 5 crashes by VPro!

    I've emailed support but not yet received an response.
    We All Believe in Something. . .

    <a href="http://www.beliefnet.com" target=_top><img src="http://www.beliefnet.com/imgs/beliefnet_logo_button.gif" border=0 align="absmiddle" width="75" height="16"></a>
  4.    #4  
    Guess my luck is crappy. The about box says 5.0, but when I tap on the phone number (with VP turned on) it goes to the detail screen.

    When will DB4 get the ability? Seems from everything I've read that is does everything else (except the laundry).

    Thanks again...
  5. #5  
    There is a group at Yahoo! Groups:
    http://groups.yahoo.com/group/actionnames

    There are also forums at Iambic:
    http://www.iambic.com/forum/
  6. #6  
    Originally posted by purplemd
    There are also forums at Iambic:
    http://www.iambic.com/forum/
    just don't mention that you think that paying half the full version price for an upgrade is too much. they'll delete your thread.

    mc
  7. #7  
    Originally posted by mensachicken


    just don't mention that you think that paying half the full version price for an upgrade is too much. they'll delete your thread.

    mc
    are you kidding?!
  8. #8  
    Originally posted by dietrichbohn

    are you kidding?!
    about which part?

    yes, i said that i thought 50% of the new cost was too much for an upgrade (especially since they utilized many beta testers on this release). and yes, they deleted my thread.

    mc
  9. #9  
    Originally posted by VoxDei


    What bugs have you encountered?
    I've emailed support but not yet received an response.
    yeah, their support is kaka.

    as for bugs i encountered (i only had it installed for 5 minutes and then gave up and downgraded):

    1. the button prefs are very wonky and don't work the way they're supposed to.

    2. in the contact when i changed tabs, the previous tabs i was on would stay black. they'd lose focus but they'd stay black. so if i clicked on 5 tabs, all 5 of them would stay black. this bug was very inconsistent. i could recreate it, but not always.

    3. i couldn't get the "7" agenda view to come up consistently. and not at all with the button presses (again, i assume this is a button pref bug).

    this is after only 5 minutes of playing. iambic was aware of some of these bugs (see the bugs forum and the beta forum) and released it anyway. unbelievable.

    mc
  10. #10  
    OK, response from Iambic took approx 36 hours and they had three different suggestions on how to fix the problem with the contacts crashing. As it happened, the first and simplest solution was the one that worked!

    I have no idea why this worked, but all I had to do was select "default" under the preferences menu and everything was fine. Once it was working I went back and reset my own preferences without further incident. Now it works like it should.

    I've got to say that the improvements are many and exactly what I wanted. I've used AN now for 2 years, ever since I got my first IVX. I would say that for the functionality I've gotten out of it and the recent improvements, it's definitely software for which I'd pay $30, so the $10 upgrade price isn't a problem (now that it works!).

    I've already changed the way I use AN and improved my ability to handle the information it manages for me. I'm sold.
    We All Believe in Something. . .

    <a href="http://www.beliefnet.com" target=_top><img src="http://www.beliefnet.com/imgs/beliefnet_logo_button.gif" border=0 align="absmiddle" width="75" height="16"></a>
  11. #11  
    I also think AN is a great product, and have said so on these boards many times (actually, my very first post to VC was about how AN kicked ****).

    However, I do not think that AN 5.0 is a stable product. Many people are complaining on Iambic's boards about bugs that were reported PRIOR to final release--yet Iambic went ahead and released it anyway.

    What is the point of beta testing if you're going to do this?

    In addition, some of the bugs (like the ones I reported) are blatant! They take 2 minutes to find--they're not buried down deep in the program. Who releases product in this condition?

    Third, I do not think $10 is a lot of money. However, I DO think that asking $10 for an upgrade (from 4.61 to 5.0) for a $20 product is a bit obscene. When that product is not ready for release, it's even worse.

    I'm sure many people will disagree and think I'm being stingy. That's their perogative. However, as a long time user of AN, and vocal supporter of Iambic, I must say that I'm disappointed at their lack of professionalism with this release--perhaps it is exactly AN's excellence that sets up my expectations for a decent (and fairly priced) upgrade. I just find it unfortunate that they aren't living up to their own standards.

    mc
  12. #12  
    I have been using Action Names for a couple years now. In fact, I think it was one of the first programs I ever registered on my Palm III. I seem to remember that one of the teasers to buy the software was UNLIMITED upgrades. I don't recall them ever mentioning, "oh by the way, when we get to the magic 5.0, you have to pay again....) Maybe I'll go with someone elses program. Any suggestions for good ones?
  13. #13  
    Hi,

    The dialing support right now only works with Kyocera 6035, VisorPhone and Treo. Support for more phones is coming in 5.01. To access it, you tap on the phone number. This is actually being tweaked in 5.01 to make it more obvious how to dial.

    Action Names 5.0 is one of the most stable releases of Action Names ever. Please try it yourself. Most of the issues reported are minor.

    Is the product 100% perfect, flawless, and without any issues whatsoever? Of course not. It is developed by human beings. Regarding complaints about the beta, please see our website forums http://www.iambic.com/forum/ where you can find the archive of all the beta postings. Overall, it was a very successful beta program and we appreciate everyone who came out for it.

    As stated on our site and other forums, a 5.01 maintenance release is planned. Put your mind at ease. If major problems surface, we are here to fix them.

    mensachicken's thread complaining about the $10 was accidently deleted by our webmaster. I know this might sound bogus to some of you, but it is the truth. The forums on our site are new and something went wrong. We have invited him to repost it but he has declined.

    Finally, some people in this thread are upset about the $10 upgrade fee. What can I say?

    a. No one is forced to upgrade to 5.0. Try it. If you like it, upgrade.
    b. We never promissed anyone free upgrades for life. And while every upgrade since 1.0 has been free, it was necessary to charge this time. More details are available on our site regarding this policy.
    c. Beta testers who provided useful feedback got a free upgrade. The list of names has been posted to our site.

    Thanks to all for their interest in Action Names and a happy holiday season.

    Best regards,

    Vidal Graupera
    President, iambic
    Last edited by iambicPresident; 12/08/2001 at 07:03 AM.
  14. #14  
    Originally posted by iambicPresident

    mensachicken's thread complaining about the $10 was accidently deleted by our webmaster. I know this might sound bogus to some of you, but it is the truth. The forums on our site are new and something went wrong. We have invited him to repost it but he has declined.
    Vidal,

    yes, i declined to repost my thread on your forum. i thought the "accidental" part of deleting it was b.s.

    however, let's say that the deletion was a legit accident...

    why was an apology not posted to the board until after i complained about the deletion?

    why was i not emailed and told about the mistake? surely the deleter must have known that i would not have thought it was a mistake when i returned. wouldn't common courtesy (let alone a modicum of professionalism) have dictated an admission of the error without me having to enquire?

    the deleter is claiming that he deleted when attempting to respond to my post... well where's his post? even if he deleted the thread, had he something to add on the topic would he not have then started a new thread, apologized (explained) at the beginning and posted his thoughts?

    the above three points are why i believe the accidental delete wasn't accidental. had i deleted someone's thread, i would have done all of the above. i believe any thoughtful person would have done at least one of them. your employee did none of them, leading me to believe that he didn't care that he'd deleted the thread--which to me is the same as having deleted it on purpose (he didn't care for the opinion i'd expressed).

    what has been going on at Iambic over the past year? the company seems to be going down the drain. when one used to report bugs of submit feature requests, they were sent thorough, considerate replies. now it is just by the books responses that dance around the issues and seem to be coming from people with their heads in the clouds.

    as an example, i emailed a feature request (support for visorphone) a few weeks back. a couple days later i got a letter from someone saying that v5.0 supports this and that i could download the beta now and try it out.

    so i download the beta and install it. i play around with it for about 45 minutes (couldn't find a manual). i cannot find support for the visorphone. i email the guy back and ask "are you sure?" and he tells me that i have to post to the beta forum and he is not allowed to answer my question for me by email. i mean, come on, that's ridiculous. i'm emailing HIM asking HIM if his first email to me is correct. the forum's got nothing to do with it.

    i post to the forum and get a response that says "oh, yeah, it'll be in the final release but it's not in the beta." gee, thanks for wasting my time folks.

    i'm still a little in disbelief that you released a product with bugs in it that your own beta testers had told you about. what's up with that? were you a customer in this scenario (instead of the person benefiting from an earlier release), wouldn't you find this to be a ridiculous move for a company to pull? does it not imply to the customer that you're unable to fix the bugs at all? (it does to me.) or that you don't think the bugs significant enough to effect your bottom line?

    whatever. i'm rambling now. my point is that your company, over the past year, has continued to get worse and worse and, personally, i'm disappointed. as i mentioned on your boards, i'll stick with 4.61 and look elsewhere if i need other features. perhaps your competitors will appreciate my business. you certainly do not seem to.

    mc

    PS. for anyone who is looking for a good dialler for the visorphone (the main feature i wanted in the AN upgrade), check out mobimate.com 's phonemate.
    Last edited by mensachicken; 12/08/2001 at 12:03 PM.
  15. #15  
    Hi mensachicken,

    I regret that you are so obviously upset at us. At this point I dont know what to do to make you feel any better about AN 5.0 or iambic.

    We are are doing the very best we can and working super hard to respond to all our valued customers, but please understand that it is not always possible to get a personalized reply from the developers to every feature request or feedback we receive. I wish we could, but it is not possible. We have a very large and vocal customer base and are swamped with feedback about Action Names.

    I use Action Names 5.0 everyday myself! It works great. It doesnt crash or lose data or anything horrible like that. These bugs you reported about button preferences are not crippling. Yes, the ones that are reproducible will be fixed in 5.01. You even admit in your post that you cant even reproduce some of these problems. Lets not argue about these anymore. Just wait until 5.01 to upgrade.

    Part of the reason we need to charge something for this upgrade ($10) (which yes I know you think is way too much) is to be able to provide some of the things that you are asking for such as more features, faster response time in fixing bugs, more testing, better support, etc. Engineers and support reps aren't free.

    All the manuals are available here: http://www.iambic.com/manuals.

    Best regards,

    Vidal.
  16. #16  
    I have been an Action Names customer since the beginning (I think I started with it on the Newton). I still rely on it completely and am very happy with the stability of it. I am also happy with the incremental upgrades to maintain this stability and add enhancements along the way.
    I now believe it is a great companion to the built-in Visorphone applications. The Phonemate alternative is a duplication of the Visorphone keypad, speed dial and so on that are built-in to the Visorphone.

    I think the free-upgrades-forever people are a riot. I can only think that the reason people say such things is that they are not used to paying for software and therefore place little value on it. They are used to getting software free from work or you know . . . from other sources.
  17. #17  
    Originally posted by dtplink
    I think the free-upgrades-forever people are a riot. I can only think that the reason people say such things is that they are not used to paying for software and therefore place little value on it. They are used to getting software free from work or you know . . . from other sources.
    personally, i think people who jump into discussion without a clue as to what they're responding to are a riot.

    I never suggested free upgrades for life. i never suggested a free upgrade at all. i merely thought 50% of the cost of the entire app was too much. i still do. i also think it's short sighted on the company's part. in addition, with the changes going on at iambic (all making the company less responsive and less accessible), i find the price even more out of line.

    in his post, tim howell said that he thought that iambic said free upgrades were one of the incentives for purchasing AN. this does not mean that he "expects" it simply because he paid for the software in the first place. it means he thought it was promised to him. there is a big difference. your suggestion that he is probably a thief is both insulting and ignorant.

    if you don't think that companies make such promises to entice potential buyers, you're wrong. plenty of them do. further, there are companies who make the promise and then do not live up to it(take a breeze thru the forums at www.beiks.com if you don't believe me). i am not saying iambic is one of these companies, just that it's not much of a stretch for someone to recall incorrectly.

    finally, you obviously have not used PhoneMate, as your description of it as a "speed dial" application that is a "duplication of the visorphone dial pad" is completely inaccurate.

    mc
  18. wow
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    #18  
    Random thoughts:

    If I had as much free time as mensachicklet I would ...

    ... think of something more useful to do
    ... end world hunger
    ... catch bin Laden
    ... hack into my bank and change my account balance
    ... find a tax loophole for life
    ... convert my car to run on flame message board postings
    ... be part of the solution instead of just trying to flame a useful application

    I've been using AN since 1.04 and find it so useful that I can't imagine using my Visor without it. I only wish that Handspring would add high res and include ActionNames instead of that Datebk4 bungle of non-standard buttons and preferences.
  19. #19  
    Originally posted by wow
    convert my car to run on flame message board postings
    who did i flame?

    someone else calls a poster with a legit complaint a thief and i'm the flamer, huh? good logic.

    my posts all had valid points. your SINGLE post is nothing but insults. ever hear the one about the pot and the kettle?

    and if you did have as much spare time as i do, you'd do a search for my name on the board and see that i posted plenty of positive comments about AN in the last year and a bit. i have never flamed iambic or anyone else. however, i also think companies should be taken to task for their mistakes--not just praised for their virtues.

    mc
    Last edited by mensachicken; 12/10/2001 at 07:25 PM.
  20. #20  
    Originally posted by mensachicken


    and if you did have as much spare time as i do, you'd do a search for my name on the board and see that i posted plenty of positive comments about AN in the last year and a bit. i have never flamed iambic or anyone else. however, i also think companies should be taken to task for their mistakes--not just praised for their virtues.

    mc
    Gotta say this is true.
    TODAY I was on another thread where someone asked for software recomendations. http://discussion.visorcentral.com/v...5&pagenumber=1

    MC gave a long list of software recomendations. AN was among them. Another poster shared his preference for DB4 to which MC replied;
    "i tried datebk4 and wasn't at all impressed with it. i know many people disagree with me on this one so Dana you should probably check them both out. to me, there is no comparison. action names datebook is the single best piece of software i've bought for my visor. "

    Date 11/28 only 2 weeks ago. This is a small sample of a long history of such posts by mensachicken. So you would be harfd pressed to find a more vocal supporter of ANs here.
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