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  1.    #1  
    When I picked up my phone this morning, I got a pop-up message that my phone needed to be updated for Vision services. I clicked okay, and it went through what seemed to be a download with a progress bar. When it finished, the phone attempted to reboot, but seemed to get stuck in some kind of loop. I pulled out the battery, it rebooted, and seemed ok.

    Since then, twice I've gotten the same kind of message, but this time, no update seems to take place if I click ok. Instead, I get this error message: "Error 1012. Could not prepare Vision Services..."

    Any ideas what this might be?
    Palm Pilot --> Palm M130 --> Kyocera 7135 --> Treo 650 --> Palm Centro --> PALM PRE!
  2. #2  
    It sounds to me like you have Sprint. From what you are describing it seems that the ROM on your phone is not set for SMS etc. I would bring it in for a ROM flash at the Sprint store.
  3. #3  
    Quote Originally Posted by LynnL_ View Post
    When I picked up my phone this morning, I got a pop-up message that my phone needed to be updated for Vision services. I clicked okay, and it went through what seemed to be a download with a progress bar. When it finished, the phone attempted to reboot, but seemed to get stuck in some kind of loop. I pulled out the battery, it rebooted, and seemed ok.

    Since then, twice I've gotten the same kind of message, but this time, no update seems to take place if I click ok. Instead, I get this error message: "Error 1012. Could not prepare Vision Services..."

    Any ideas what this might be?
    Sprint is trying to update your Vision services (Profile). You need a good signal to get it to fully download and complete the update.

    You can manually force the provisioning update by going to the Phone app and dial ##3282# and then hit the Menu button and scroll down to "Update Vision Profile" and select it.

  4. #4  
    Quote Originally Posted by treotraveler View Post
    Sprint is trying to update your Vision services (Profile). You need a good signal to get it to fully download and complete the update.

    You can manually force the provisioning update by going to the Phone app and dial ##3282# and then hit the Menu button and scroll down to "Update Vision Profile" and select it.

    Thanks treotraveler! I just did it on my Sprint Centro and it successfully updated.

    -MW
  5.    #5  
    I'm all fixed up now -- thanks for the responses
    Palm Pilot --> Palm M130 --> Kyocera 7135 --> Treo 650 --> Palm Centro --> PALM PRE!
  6. sstlthy's Avatar
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    #6  
    That doesn't work at all for my Sprint Centro.
  7. #7  
    You know... I didn't even know that the ##DATA screen had the manually update option for Vision services. Fixed me right up. Thanks chum.

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