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  1.    #1  
    Hello,

    I noticed that my hot-sync does not sync the memopad files (last entry on my hard drive is over two years old).

    I checked my conduit settings, and don't see anything about memopad settings. Likewise, the hot-sync log file does not show any information.

    Any thoughts?

    Thanks,

    Mirko
  2. cygnusx1's Avatar
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    #2  
    Please respond back with these questions answered so we can further assist you.

    OS of your PC? Vista, XP or Mac?
    Using Outlook or Palm Desktop?
    Version of Palm Desktop?

    Go to help-about for version numbers.

    You may need to "clean" uninstall Palm desktop and re-install.
  3. #3  
    My guess is you've upgraded Outlook, and the Hotsync conduit needs a patch:

    kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(8716)

    (Sorry, can't post links yet )
  4.    #4  
    Quote Originally Posted by cygnusx1 View Post
    Please respond back with these questions answered so we can further assist you.

    OS of your PC? Vista, XP or Mac?
    Using Outlook or Palm Desktop?
    Version of Palm Desktop?

    Go to help-about for version numbers.

    You may need to "clean" uninstall Palm desktop and re-install.
    Here is the info:
    I am running on Windows XP on which Outlook is not installed. The version of Palm Desktop is 4.1.4

    (In the meantime, I started doing hotsyncs on my wife's computer, where she syncs her 755)

    I assume that if I re-install the desktop, it will not affect syncing of my other apps (like Thought Manager, etc), or do I need to re-install them too?

    Thanks,

    Mirko
  5. cygnusx1's Avatar
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    52 Global Posts
    #5  
    Did your Treo sync ok on the other PC?

    Here are the clean uninstall instructions for XP.

    You should first make a copy of your data to have just in case something
    happens. You can find your data files by going to C:\Program Files\Palm or
    Palm One. Highlight your Palm Desktop username and right click and copy.
    Then go to your PC desktop, right click on a blank spot and select paste.

    If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.

    For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.

    Now you want to uninstall Palm Desktop and remove everything that has to do
    with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys from your PC Operating System registry.

    Word of warning, going here and deleting the wrong thing can cause your PC
    to not start up, crashing and deletion of programs and data. If you feel
    you are unsure of yourself, see if you have a friend that can help you or a
    PC technician that you can pay to help you. This will show them everything
    they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.

    On the PC, go to start and run type "regedit" without quotes

    Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
    box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.

    The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
    you sure. Say yes. Do the same thing for all keys below.

    If you make a mistake, stop what you are doing. And call a PC technician.
    BUT do not turn off your computer.


    The reg keys are as follows (Note: some of theses reg keys will not be here
    but if they are delete them)

    * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
    * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
    * HKEY_CURRENT_USER\Software\Palm
    * HKEY_CURRENT_USER\Software\Palm, Inc.
    * HKEY_CURRENT_USER\Software\PalmDesktopAutorun
    * HKEY_CURRENT_USER\Software\palmOne
    * HKEY_CURRENT_USER\Software\PalmSource
    * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

    Next reboot your computer

    Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
    you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.

    You will need to re-install your 3rd party apps.
    Last edited by cygnusx1; 05/05/2009 at 08:48 AM.
  6.    #6  
    Quote Originally Posted by cygnusx1 View Post
    Did your Treo sync ok on the other PC?

    Here are the clean uninstall instructions for XP.

    You should first make a copy of your data to have just in case something
    happens. You can find your data files by going to C:\Program Files\Palm or
    Palm One. Highlight your Palm Desktop username and right click and copy.
    Then go to your PC desktop, right click on a blank spot and select paste.

    If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.

    For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.

    Now you want to uninstall Palm Desktop and remove everything that has to do
    with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys from your PC Operating System registry.

    Word of warning, going here and deleting the wrong thing can cause your PC
    to not start up, crashing and deletion of programs and data. If you feel
    you are unsure of yourself, see if you have a friend that can help you or a
    PC technician that you can pay to help you. This will show them everything
    they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.

    On the PC, go to start and run type "regedit" without quotes

    Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
    box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.

    The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
    you sure. Say yes. Do the same thing for all keys below.

    If you make a mistake, stop what you are doing. And call a PC technician.
    BUT do not turn off your computer.


    The reg keys are as follows (Note: some of theses reg keys will not be here
    but if they are delete them)

    * HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
    * HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
    * HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
    * HKEY_CURRENT_USER\Software\Palm
    * HKEY_CURRENT_USER\Software\Palm, Inc.
    * HKEY_CURRENT_USER\Software\PalmDesktopAutorun
    * HKEY_CURRENT_USER\Software\palmOne
    * HKEY_CURRENT_USER\Software\PalmSource
    * HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm

    Next reboot your computer

    Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
    you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.

    You will need to re-install your 3rd party apps.
    Thanks, cygnus. I am fairly comfortable with stuff like that. I will give it a shot - first need to make sure I have the distros for all my apps.

    Mirko

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