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  1.    #1  
    Can anyone help to address how important these errors are?

    Failed to backup 3 file(s)
    Photos-Foto
    Protocol Error: Handheld file could not be opened. (4004)
    SYNCERR_FILE_NOT_OPEN

    PalmPhotoLib
    Protocol Error: Handheld file could not be opened. (4004)
    SYNCERR_FILE_NOT_OPEN

    PmTraceDatabase
    Protocol Error: Handheld file could not be opened. (4004)
    SYNCERR_FILE_NOT_OPEN

    In the Palm libraries the "PMTraceDatabase" error is identified as "expected" and it can be ignored... so.. if it is unimportant why just not delete that database

    How can I get rid of these errors?

    Note, this is happening with my brand new CENTRO. I use to have a Palm Zire, and I just installed the new software over the old installation so I could keep my old data. It did not ocurr to me that I should've somehow avoided to bring the apps from the Zire... Maybe that would've save this trouble, but now it is too late.

    Thanks for the help!
  2. #2  
    Palm's Knowledge Library will explain 4004. kb.palm.com.

    Hard reset and do a clean install without third-party apps or the pre-NVFS Photos app.
  3. #3  
    Good luck with the Palm KB. I have never had any success with it! Seems you can only get an answer if you already know it.

    I found the answer, apparently provide as a secret solution by Palm, on another list almost a year ago - see Re: PmTraceDatabase backup error:

    Please follow the below steps to resolve the issue:

    1. Download and install FileZ from www.Palmgear.com or http://www.freewarepalm.com/utilities/filez.shtml .

    2. After installing the software on your device, Launch FileZ and tap on [ View and Edit Files ].

    3. Open the Internal folder and tap [ pmTraceDatabase ] to put a check mark beside the file.

    4. Tap [ Details ].

    5. Tap on the “Attrs” tab, uncheck the “Backup” attribute then tap [ Save].

    6. Now go ahead and perform a HotSync
    This solved the problem for me. Why is it still a problem after more than a year? Ask Palm!

    Chris
    Chris W. Green
    Jakarta, Indonesia
  4. #4  
    Worked for me too on a brand new Centro and new installation of Palm Desktop!
  5. #5  
    I have a Palm Centro with Verizon. I got the same error message (syncerr_file_not_open). I called Verizon help, and got referred to a guy in second level help, who spent a lot of time with me.

    His suggestions were to try the following, in this sequence, and to try to sync after each step.:
    (1) Dial *228, option 2, to update my system, which I had not done in years.
    (2) Try a soft reset.
    (3) Do a hard reset.

    #1 did not solve the problem, but #2 did!

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