I am happy to share with everyone that Palm tech support has REALLY improved. I recently upgraded my 680 ROW to 1.12 and had an issue with CONTACT list of last name started with W, X, Y and Z. (I posted the issue here) I called Palm tech support and on the third call, Palm is sending me a replacement of 680 at no charge to me (I will need to send in my current 680) I think Jon Rubinstein is really make a difference at Palm.

Thank YOU - Jon Rubinstein