Hi all. New here and have two big troubles...

ONE: I smashed display on first Treo, want to synch to new 650 (Verizon Asurion insurance!). Guy at store couldn't help (shocking). He tried IR.
I tried Hotsyncing and don't know what happened but that didn't work either.

TWO: synching with Entourage for Mac has been highly unreliable and frustrating. Do I jump ship to iCal/Address Book and Mail and get further from my PC co-workers, or battle on?

I would appreciate any help.
Tommy