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  1.    #1  
    I love this application. But I'm having a problem with it.

    If I have it default to the Find tab on power up, I can't get it to power up. Rather, I can get it to power up, but I have to hit a whole lot of buttons a whole lot of times to get it to turn on. Usually. Once in awhile I can get it to turn on by just holding any key for several seconds. But even that isn't very reliable. The only 2 things that have been reliable have been reset or popping the SD card out and in.

    I've had it default to Speed-dial and Dialpad and it doesn't do that to me. Only when it defaults to Find.

    I looked a bit through the posts here and I didn't see anything that looked related. Maybe I missed it. Does anybody know a way to get around this, or is a fix in the works?
  2. #2  
    Hi,

    Not sure I understand - what do you mean by "Power up" ?

    Also - are you using it from main memory or the SD card ?

    Thanks.
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  3.    #3  
    It's running from main memory.

    What I mean is, I hit the Power button to turn the PDA on. With it coming up with the Find tab as default it fails to turn on. If it defaults to the other tabs it turns on OK.

    Let me add that I thought it was something else. I ended up restoring the PDA back to a time before I started having that problem. It all turned on OK. Multiple times. I changed the setting in Takephone to make Find the default and the problem started again. I tried it a couple more times just to be sure, and got the same result each time.
  4. #4  
    Quote Originally Posted by sinister_midget View Post
    It's running from main memory.

    What I mean is, I hit the Power button to turn the PDA on. With it coming up with the Find tab as default it fails to turn on. If it defaults to the other tabs it turns on OK.

    Let me add that I thought it was something else. I ended up restoring the PDA back to a time before I started having that problem. It all turned on OK. Multiple times. I changed the setting in Takephone to make Find the default and the problem started again. I tried it a couple more times just to be sure, and got the same result each time.
    Hi,

    Sorry to be a nag, but how do you make the Power button launch TAKEphONE in the first place ? where do you set that ?

    Thanks.
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  5.    #5  
    You're not being a nag at all.

    After a reset I use GoTreo's PowerUp. Of course, after a reset the power is on and the problem doesn't exist. It only happens when I try to turn it on to make a call after it's been turned off, and the Find tab is the default.

    I'm not sure if this is what set it or not. But under Takephone's Using the "Phone" Button preferences window, I have both launch TAKEphONE and If device was OFF - go to first tab ticked.

    I don't believe I set anything else to run the application up. But, after fighting with this for 2 days before narrowing the problem down, I haven't had the time yet to go through everything to see if it's set somewhere else inadvertantly.
  6. #6  
    Hi,

    Can you give me a step-by-step instructions on how to recreate this ?

    Do I start with the device radio turned off ?

    What then ?

    Please describe in details what you see on screen before and after each step, and what steps you take (what buttons pressed, etc.).

    Thanks.
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  7.    #7  
    The phone is connected 24/7. The PDA powers off and has keyguard on. I was using the Treo's keyguard, and now I'm usign Butler's keyguard. I had the problem both before and after I changed it to Butler.

    I hit the Power button (the red phone button, the same one used for turning the phone part on and off, and for hanging up calls). Nothing happens if the Find tab is the default. It turns on and tells me keyguard is active if anything else is the default.

    With the Find tab as default, I can still answer and control incoming calls. What I can't do is turn it on to get to the PDA or to make calls. Rather, I can sometimes get it to turn on if I hit enough keys enough times. Using any other tab I can just hit the power button (the little red phone) and it will turn on.

    Not that I expected it to make any difference, but I turned the phone portion off (disconnected from the network) and it still did the same thing.

    I may not be able to answer much more until later today. I'm going to work soon. For the time being I'm set to the Speed-dial tab, so everything is working OK. But I'd rather use the other tab.
  8. #8  
    Quote Originally Posted by sinister_midget View Post
    I'm not sure if this is what set it or not. But under Takephone's Using the "Phone" Button preferences window, I have both launch TAKEphONE and If device was OFF - go to first tab ticked.
    Can you try this with the "if device was off - go to first tab" option turned OFF ?
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  9.    #9  
    Alright. I put Find as the top tab again, turned off the setting to have it go back to that and tried a couple of things.

    I had the Find tab in the window when I shut the power off. I couldn't get it to turn on until I reset the device.

    I put Speed-dial in the window and turned the power off. Same thing; I had to reset it to get it to turn on again.

    I seems as though the Find tab at the top of the list is causing the problem, no matter what the state of the "if device was off - go to first tab" setting, and no matter what was in the window when the power was turned off.
  10. #10  
    Quote Originally Posted by sinister_midget View Post
    I put Speed-dial in the window and turned the power off. Same thing; I had to reset it to get it to turn on again.
    Seems this means it's not related to the FIND screen being the first, then...

    Could it be the hardware (the POWER button) is defected ?
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  11. dave75's Avatar
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    #11  
    What happens if you press any of the other hard buttons (phone, calendar, email)?
  12.    #12  
    It only happens when "FIND" is at the top of the list under "Using the 'Phone' button" and not when anything else is at the top of that list. It doesn't matter if I have "If device was OFF - goto first tab" ticked or not. It never happened when I didn't have Takephone installed. It never happened before I decided I wanted the "FIND" tab as default. It stops happening when I change that setting from "FIND" to something else. I can make it happen every time when I make put "FIND" at the top of that last.

    So, no, I don't think it's a defective button. At least, not defective in any way I could imagine.

    As for the other question concerning other buttons, none of them turn the phone on in any case. It's been set that way since I got it. If there's a setting to change that, I haven't found it. I'm not much interested in having other keys set to turn it on anyway. Here's why.

    What got me to change this to the "FIND" tab was I was hitting the power button while driving if it was in my case on my side. Sometimes there would be additional pressure that would turn keyguard off. When I had the application set to "Speed-dial" as the default, it had my wife's number right at top. Sometimes a sequence of random key presses would end up dialing her. She'd hear conversations between me and my son. I'm not worried about what she might hear. But I am concerned that something similar might happen and start calling other people on speed dial. I wanted the phone to still default to Takephone when I powered it on. But I didn't want it calling random people. I settled on Speed-dial because of the pictures displayed at the bottom, and because I didn't see much likelihood that this sort of random calling might happen.

    Let me also mention that I tried a couple of applications that required multiple keypresses or pressing 2 or more keys to power the PDA up. Neither of the ones I tried worked properly for me, or maybe I misunderstood how I was supposed to use them. I assumed a setting like "press 2 times within 1 second" would mean it would turn on if I pressed something twice in a second. But that never seemed to work. Same with settings that required multiple keys. None of them worked right for me, ever.

    That might indicate a problem with the keypad. I realize that. But in the case of Takephone I can make it happen and stop happening consistently by moving "FIND" in the list.

    The current situation is, I have the phone come up with Speed-dial and I have it in a list instead of buttons. That alone might prevent the problem, but I don't know. To be safe, I try to take it out of the case every time I'm behind the wheel. And at work I try to remember to remove it from the case when I crawl into police cars (I work on police radios and other equipment). All of those things would happen if I wasn't using the application. But the application might completely solve all of that if I could just make it stop dialing numbers when it should be silenced.
  13. #13  
    Hi,

    I guess I misunderstood what you said about having to do a reset when setting Speed-Dial to be first, too.

    Anyway - what you're saying about the other buttons not turning on the device buffles me even more:

    You mean when the device is off, it turns on only if you press the POWER button ? it does not turn on if you press the "Contacts" button ? the "Calendar" buttons ? etc.?

    Could there be a 3rd party application that causes this ?
    Maybe it is responsible somehow for what you're expiriencing ?

    I know it may sound like I am trying to "brush this off", but that's not it.
    I just dont see any way that TAKEphONE can be responsible for this kind of behaviour,and never got reports of such. On the other hand - never heard of an app that blocks all hardware keys but the power button from turning the device on.

    Can you give us a list of all 3rd party apps/utils installed on your device ?

    Thanks for your patience.
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com
  14. dave75's Avatar
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    #14  
    Do you always turn the device off with Takephone as the last program open? Do you have the same problem when you turn the device off with a different program open?

    Also, back to you're initial issue, are you sure that were pressing buttons that caused the keyguard to turn off? I have had issues when Takephone was open and 4cast would refresh. For some reason Takephone doesn't turn the keyguard on after that. All of my other programs do. So if you have 4cast installed, that may be your problem. Either way, changing the last program you have open to something else might help.
  15.    #15  
    After the last two responses, I decided to back everything up, do a hard reset, install only the problem application and see what happens. That's something I should have done yesterday when I found for certain it was the setting of the "FIND" tab as default that was giving me problems.

    It turns out that the problem disappeared. Also, the calendar and email buttons turn it on.

    I have to apologize for the false alarm. But I never thought a third party application would cause a problem in another application with only one setting, particularly a setting that has nothing to do with any other applications. I turns out I was completely wrong.

    I appreciate the discussion, even though it turns out to have ben unnecessary.

    Now, to chase down what's giving me grief.
  16. dave75's Avatar
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    #16  
    Good luck, post what you find in case this happens to somebody else. Plus I'd be interested to hear what the issue was.
  17. #17  
    Hi,

    Good to hear you got it working again.

    Please let me know if you find the "bad" app.

    Good luck.
    Shimon Shnitzer
    Maker of TAKEphONE, 2day, 4cast, 2dial & CallCards -
    "Take telephony into your Palm"
    Web: http://www.shsh.com/products
    Blog: http://www.shsh.com/wordpress
    eMail: contact@shsh.com

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