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  1. #41  
    Quote Originally Posted by The_Chupacabra View Post
    Unfortunately, while your application does work well for streaming Internet radio I am unable to open any youtube videos directly.
    Yep, YouTube broke this on Friday, and we made it work again on Friday with v4.3.1.

    Quote Originally Posted by The_Chupacabra View Post
    I also tried to update the program using the built in "check for updates" function but the program keeps indicating that "No update is available at this time."...
    If your email address is [SELECT CHARACTERS OF EMAIL ADDRESS REDACTED TO PROTECT THE INNOCENT], then it looks like you contacted Kinoma support as well, and they're already helping you out.

    If that's not your email address, just contact Kinoma support and they'll get you going.

    -- Charles Wiltgen
    Last edited by Charles@Kinoma; 08/27/2007 at 07:46 PM. Reason: deleted identifying bits of The Chupacabra's email address
    Kinoma Notes blog | Subscribe to blog (email) | Subscribe to blog (RSS) | Follow Kinoma for news/content alerts | Follow KinomaTips for tips/tricks
  2. #42  
    Quote Originally Posted by senjiro View Post
    I would probably settle for it to maintain state on a stream or playing from the card. Is that a current feature, or on the roadmap?
    It's not a current feature (and we don't talk about future release), but I just wanted to make sure that I captured your feature request correctly.

    Thank you!

    -- Charles Wiltgen
    Kinoma Notes blog | Subscribe to blog (email) | Subscribe to blog (RSS) | Follow Kinoma for news/content alerts | Follow KinomaTips for tips/tricks
  3. #43  
    Quote Originally Posted by Charles@Kinoma View Post
    Yep, YouTube broke this on Friday, and we made it work again on Friday with v4.3.1.


    If your email address is XXXXXXXXXXXXXXXX (characters hidden to protect the innocent), then it looks like you contacted Kinoma support as well, and they're already helping you out.

    If that's not your email address, just contact Kinoma support and they'll get you going.

    -- Charles Wiltgen
    Was Kinoma able to open regular (non-reformatted) Youtube videos before that? I tried + couldn't get things to work 2 or 3 weeks ago. Was it broken then too? I just downloaded the latest version of Kinoma and I'm impressed that you've been able to actually get these videos to stream on such feeble hardware and with the inherent limitations of PalmOS. Congratulations!

    **********EDIT: Does clicking on YouTube links only work through the m.youtube.com site? I think the problem I was having a few weeks ago is that I was trying to access videos through the regular YouTube site by clicking on links in Blazer and received error messages stating that a different version of Flash is required. I now see that even those "unsupported" videos can be played if the URL in manually entered in Kinoma.

    While I would be a LOT more impressed if all of YouTube was seamlessly supported, I assume this is the best you can get out of PalmOS right now.**********


    After I posted to this thread earlier today I was able to find the original activation email and just downloaded the update. The SMS download option didn't work (it only sends an HTML message advising users to see their email receipt for download links), but the other option worked.

    I have been using PalmOS PDAs from Day 1 and your app is the first I have purchased without seeing a trial version (you really should reconsider offering a trial). It also has the most annoying registration process I've seen, but given how widespread piracy is in the PalmOS community I understand your reasoning 100%.

    I'm also impressed by your level of support and how frequently you have updated your application. Even if YouTube didn't work I would be more than willing to pay for a second registration for my 755p just to use it in streaming Internet radio stations. Keep up the good work - Kinoma is one of the few PalmOS apps I've seen recently that is worth buying.
    Last edited by The_Chupacabra; 08/27/2007 at 10:40 PM.
  4. #44  
    Quote Originally Posted by The_Chupacabra View Post
    Was Kinoma able to open regular (non-reformatted) Youtube videos before that?
    Yes. Note that they're fairly bandwidth-intensive, so this might not work wonderfully depending on what network you're on, how good your data signal is, and how saturated your carrier's data network is at the time you're watching.

    Quote Originally Posted by The_Chupacabra View Post
    ...I was trying to access videos through the regular YouTube site by clicking on links in Blazer and received error messages stating that a different version of Flash is required.
    Unfortunately, all of that happens before Kinoma Player even gets involved. The technical reasons are that YouTube's main site is not mobile-aware, and Blazer doesn't know how to handle Flash embedded for a PC.

    Kinoma Player lets you enter the web page URL of the video you want to see, but it's doing a bit of magic there to allow that to happen. YouTube's RSS feeds work great as they are.

    Quote Originally Posted by The_Chupacabra View Post
    Keep up the good work - Kinoma is one of the few PalmOS apps I've seen recently that is worth buying.
    Thanks for the kind words!

    -- Charles Wiltgen
    Kinoma Notes blog | Subscribe to blog (email) | Subscribe to blog (RSS) | Follow Kinoma for news/content alerts | Follow KinomaTips for tips/tricks
  5. #45  
    Quote Originally Posted by Charles@Kinoma View Post
    Yes. Note that they're fairly bandwidth-intensive, so this might not work wonderfully depending on what network you're on, how good your data signal is, and how saturated your carrier's data network is at the time you're watching.


    Unfortunately, all of that happens before Kinoma Player even gets involved. The technical reasons are that YouTube's main site is not mobile-aware, and Blazer doesn't know how to handle Flash embedded for a PC.

    Kinoma Player lets you enter the web page URL of the video you want to see, but it's doing a bit of magic there to allow that to happen. YouTube's RSS feeds work great as they are.


    Thanks for the kind words!

    -- Charles Wiltgen

    I figured it would be a problem with Blazer not properly handing off the Flash streaming commands to Kinoma. Looks like you're going to have to undertake a complete rewrite of Blazer for us all, right? Right?

    I just took a look at your website and support forum and came away even more impressed than I was before. I'll definitely be sending in some more $$$ your way for another Kinoma license for my 755p today. I especially like the ability to stream Internet radio stations at my office over the Treo without bogging down the network with needless bandwidth use on my desktop. It's too bad Palm doesn't pony up for a full version license of Kinoma for the Treos - advertising the ability to hear Internet radio stations would be a good selling point for Treos. It's also too bad that the Treos don't ship with a regular 3.5 mm headphone plug on the top of the phone so speakers can be plugged in while the phone is sitting in the charging cradle. Common sense design hasn't been Palm's forte in many, many years.

    Take care, Charles.
  6. #46  
    Hate to inject a little reality into this Kinoma lovefest, but....

    "Note: you may only switch devices once every 6 months."


    source: http://kinoma.com/change-device





    If this is Kinoma's actual policy for continuing to use your purchase if your device is lost, broken, defective or otherwise replaced, then it would seem that buying a license to Kinoma is taking a HUGE gamble with your hard earned $$$.

    I'm glad that Charles is taking the time to read these forums - hopefully he can peruse other threads in here and report back to his company that these mobile devices actually get replaced for a variety of reasons, and not always on a schedule of >6 months! Don't we WISH Treo life was that simple!

    Until Kinoma fixes their licensing to adhere to honest commerce, I'd recommend purchasing other products that allow you to continue using your license when you have to go through a device replacement. What do they want customers to do - buy another license every time @ $25 bucks a pop? Or just find a keygen or hacked version?

    Anyone know of other products that support viewing YouTube content or is Kinoma the only one?
    Treo 755s in good condition available on ebay for $50-$75. No need to pay for insurance or buy a Pre.
  7. #47  
    Quote Originally Posted by Joad View Post
    Hate to inject a little reality into this Kinoma lovefest, but....

    "Note: you may only switch devices once every 6 months."

    Yes the licensing method sucks, but I suspect they realize that more copies of apps are pirated than are purchased. The loss of sales from those few people that legitimately need to change devices more than every 6 months would be a drop in the bucket compared to the loss of income from warez kiddies seen with poorly protected apps.

    For what it's worth, I emailed Kinoma a few days ago for a new code when I was going to dump my 700p in favor of a 755p and they sent me the instructions to get the new code within hours. I suspect their system also allows them to delete old devices from the list of supported users to keep everyone honest.

    In my 11 years with PalmOS I don't believe I've seen any apps that haven't been hacked/cracked/keygened/patched (PW-Patcher, anyone?). Given how little money there is in sales of PalmOS software I'm willing to cut Kinoma some slack for their slightly onerous registration scheme. Yes, Treos are probably the ONLY phones out there that could need to be replaced more than once every 6 months so some people will have a legitimate beef with their policy. I suspect the developer would be flexible with those with extenuating circumstances. In my experience though, in many cases the ones complaining the loudest about anti-piracy measures are in fact the biggest pirates around who NEVER purchase software anyway. No wonder developers tend to roll their eyes when they hear people complaining about so-called draconian copy protection.
  8. #48  
    Quote Originally Posted by Joad View Post
    Hate to inject a little reality into this Kinoma lovefest, but....

    "Note: you may only switch devices once every 6 months."


    source: http://kinoma.com/change-device





    If this is Kinoma's actual policy for continuing to use your purchase if your device is lost, broken, defective or otherwise replaced, then it would seem that buying a license to Kinoma is taking a HUGE gamble with your hard earned $$$.

    I'm glad that Charles is taking the time to read these forums - hopefully he can peruse other threads in here and report back to his company that these mobile devices actually get replaced for a variety of reasons, and not always on a schedule of >6 months! Don't we WISH Treo life was that simple!

    Until Kinoma fixes their licensing to adhere to honest commerce, I'd recommend purchasing other products that allow you to continue using your license when you have to go through a device replacement. What do they want customers to do - buy another license every time @ $25 bucks a pop? Or just find a keygen or hacked version?

    Anyone know of other products that support viewing YouTube content or is Kinoma the only one?
    I can tell you from experience that they DO make exceptions. I had replaced my 700p with a 755p right before the update. When the update came out, I switched back to the 700p for awhile and then back to the 755p. The I had to replace the 755p because the SD slot was bad. So, I had violated their 6 month rule. After a couple of emails, to confirm what happened, they activated my replacement 755p. A PAIN IN THE **** to be sure, but they did what was right.
  9. #49  
    Nice of them to make an exception to their policy for you. Still, it clearly is their policy to activate the license to the *hardware* rather than the user. You should have paid them $25.00 to activate your replacement hardware unless you were lucky enough to make it SIX MONTHS without a phone problem, no exceptions noted on that page.

    I submit for discussion that it is a greater form of "piracy" to repurchase a $25.00 "license" any time hardware breaks, fails, is lost, or is upgraded (unless at least half a year has passed). Even Windows WGA allows for upgrades and even bum hardware - few people lug around their workstation everywhere as they do their cell phones...

    Kinoma has decided to issue you an expensive one-time license tied to hardware that is notoriously unreliable and vulnerable to loss. They should AT LEAST make this serious impracticality clear UP FRONT before taking your money, as few (if any) other Palm developers punish their customers for having a bad piece of hardware. Spending days begging Kinoma for an "exception" any time Sprint replaces a phone is not an acceptable option. If this policy were to spread to more developers then I predict the creation of a new business: "License Beggers" who we will pay to deal full-time with licensors to "beg" for new keys any time our phone breaks. With upwards of 60 licenses to my name, I'm not kidding.
    Treo 755s in good condition available on ebay for $50-$75. No need to pay for insurance or buy a Pre.
  10. dbett's Avatar
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    #50  
    I recently had to replace my 755p. A quick email to Kinoma customer service got me a reply with a new license key (and a helpful link to download the most recent version) within a few hours.

    So I wouldn't worry about it.
  11. #51  
    Quote Originally Posted by dbett View Post
    I recently had to replace my 755p. A quick email to Kinoma customer service got me a reply with a new license key (and a helpful link to download the most recent version) within a few hours. So I wouldn't worry about it.
    FWIW, Kinoma is prompt and reasonable when it comes to device changes, and I'm pretty sure that this has never been an issue for legitimate customers.

    Joad: It's clear that you haven't gone through this process with us, so I don't completely understand what compelled you to post. But rest assured that the official policy exists only to help deter egregious abuse.

    -- Charles Wiltgen
    Kinoma Notes blog | Subscribe to blog (email) | Subscribe to blog (RSS) | Follow Kinoma for news/content alerts | Follow KinomaTips for tips/tricks
  12. dta316's Avatar
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    #52  
    I am having audio problems with the embedded verion that came on my Treo755p. I can not hear audio from streams from m.youtube.com when playing videos but all streams work on Sprint Tv. Anyone have this issue before?
  13. #53  
    Quote Originally Posted by Charles@Kinoma View Post
    FWIW, Kinoma is prompt and reasonable when it comes to device changes, and I'm pretty sure that this has never been an issue for legitimate customers.

    Joad: It's clear that you haven't gone through this process with us, so I don't completely understand what compelled you to post. But rest assured that the official policy exists only to help deter egregious abuse.

    -- Charles Wiltgen
    Thank you for your response, Charles. And it's usually been my experience with developers is that they usually make exceptions to policy in order to satisfy paying customers. Glad to hear you support that direction, but it's better if the posted policy on the Kinoma site would jive with what you wrote.What you are saying in this thread is nearly 180 degrees from what the site policy states - no changes in devices unless it's been at least 6 months - period. All I'm asking is for Kinoma to write exactly the same key support policy that you posted here on the actual Kinoma site. Obviously if someone's "changing devices" (wink wink) every week or so there is an issue that you can easily address with a "we reserve the right to ask for documentation of repair/replacement" clause. When it comes to licensing issues,it's disturbing to rely on "exception" promises on Treocentral from someone claiming to represent Kinoma. If Kinoma's policy is actually what you say above, what's the harm in actually posting it on the *Kinoma* website?Please put yourself in the prospective purchaser's (and past purchaser's) shoes for a moment and grok the huge difference between your statement here and what's officially posted on the Kinoma site. Thanks.
    Treo 755s in good condition available on ebay for $50-$75. No need to pay for insurance or buy a Pre.
  14. #54  
    Quote Originally Posted by Joad View Post
    Kinoma has decided to issue you an expensive one-time license tied to hardware that is notoriously unreliable and vulnerable to loss. They should AT LEAST make this serious impracticality clear UP FRONT before taking your money, as few (if any) other Palm developers punish their customers for having a bad piece of hardware. Spending days begging Kinoma for an "exception" any time Sprint replaces a phone is not an acceptable option. If this policy were to spread to more developers then I predict the creation of a new business: "License Beggers" who we will pay to deal full-time with licensors to "beg" for new keys any time our phone breaks. With upwards of 60 licenses to my name, I'm not kidding.
    In the palmOS world I would hardly consider a one time $25 charge expensive and I believe its even less with the treocentral discount. With everything this software offers I gladly paid the price.
  15. #55  
    Quote Originally Posted by Joad View Post
    Obviously if someone's "changing devices" (wink wink) every week or so there is an issue that you can easily address with a "we reserve the right to ask for documentation of repair/replacement" clause.
    I appreciate the feedback.

    Think of the constraint as analogous to the "15 items or less" line in your grocery store. There's no accompanying pamphlet explaining all possible conditions for which the checkout person may or may not offer exceptions, but a stated limit is necessary nonetheless.

    Very few of our customers have their devices for less than six months, and we're very understanding with customers who need to change devices for one reason or another. So, this works well in practice.

    -- Charles Wiltgen
    Last edited by Charles@Kinoma; 08/28/2007 at 06:16 PM. Reason: typo
    Kinoma Notes blog | Subscribe to blog (email) | Subscribe to blog (RSS) | Follow Kinoma for news/content alerts | Follow KinomaTips for tips/tricks
  16. #56  
    Charles,

    Are you aware of the problem with Kinoma and Softick Audio Gateway? When playing MP3's there is a momentary pause when streaming using SAG. I know there was a more severe problem that was fixed, but there is still a problem. I was wondering if Kinoma was planning on fixing this one, too?
  17. #57  
    Does/will Kinoma support streaming from www.slacker.com? I'm unable to get it to work right now.

    The format used to encode the audio is AAC Pro v2.
  18. #58  
    Quote Originally Posted by Joad View Post
    Nice of them to make an exception to their policy for you. Still, it clearly is their policy to activate the license to the *hardware* rather than the user.
    I should chime in here, they have made that exception for me as well when I went through 700p hell. Kinoma is just extremely reasonable and responsive when it comes to customer service, period.
  19. #59  
    Quote Originally Posted by Charles@Kinoma View Post
    I appreciate the feedback.

    Think of the constraint as analogous to the "15 items or less" line in your grocery store. There's no accompanying pamphlet explaining all possible conditions for which the checkout person may or may not offer exceptions, but a stated limit is necessary nonetheless.

    Very few of our customers have their devices for less than six months, and we're very understanding with customers who need to change devices for one reason or another. So, this works well in practice.

    -- Charles Wiltgen
    Thanks, Charles. From the feedback others are showing here it would appear that indeed your policy is what you are saying here and not what's posted on Kinoma's site. This is in alignment with what I've experienced from every other developer that ties to a hardware serial.

    Regarding your "15 items or less" analogy: I would be equally concerned if the store posted such a sign and yet the cashiers were to regularly allow carts with 40 or 50 items through because "we put up the sign to discourage it, but the number is actually irrelevent." If the store puts up the sign I assume their intention is to enforce it - and I'll use another line if I have 16 or more items. Otherwise don't put up a sign with such a limitation!

    It's good bet that most of Kinoma's customers will visit Kinoma's site for purchasing and support rather than diligently searching random forums for postings from perceived Kinoma employees about the "real" support policy. I hope you can encourage Kinoma to raise the bar and simply post what you are stating here - as other members have confirmed here that the "15 items or less" sign presently posted on Kinoma's site is clearly not accurate.

    Thanks for hearing us. I'll leave any followup about this to PM'ing
    Treo 755s in good condition available on ebay for $50-$75. No need to pay for insurance or buy a Pre.
  20. #60  
    Quote Originally Posted by Joad View Post
    Thanks, Charles. From the feedback others are showing here it would appear that indeed your policy is what you are saying here and not what's posted on Kinoma's site. This is in alignment with what I've experienced from every other developer that ties to a hardware serial.

    Regarding your "15 items or less" analogy: I would be equally concerned if the store posted such a sign and yet the cashiers were to regularly allow carts with 40 or 50 items through because "we put up the sign to discourage it, but the number is actually irrelevent." If the store puts up the sign I assume their intention is to enforce it - and I'll use another line if I have 16 or more items. Otherwise don't put up a sign with such a limitation!

    It's good bet that most of Kinoma's customers will visit Kinoma's site for purchasing and support rather than diligently searching random forums for postings from perceived Kinoma employees about the "real" support policy. I hope you can encourage Kinoma to raise the bar and simply post what you are stating here - as other members have confirmed here that the "15 items or less" sign presently posted on Kinoma's site is clearly not accurate.

    Thanks for hearing us. I'll leave any followup about this to PM'ing














    Thanks for illustrating so trenchantly precisely WHY most developers stay the HELL away posting to fanboy sites like this. Kinoma could give their apps away for free and someone would still ***** and moan about them. If you bought an app from them and they refused to give you a new license for a phone after you legitimately had to replace your phone I'm sure we'd love to hear about it. But if you not only don't have any of their software but also don't even plan to purchase their software perhaps you may wish to save the whining for any of the thousands of dirtbag PalmOS developers that actually don't support their apps:
    iambic, anyone?

    The ONLY reason I'm still using PalmOS is because of the existence of the few remaining superb developers like Pimlico, Natara, Hobbyist Software, Marc Blank, Resco, Bits 'n Bolts, Rick Whitt, Picard, Mathias Tschopp, Chris Antos, NorthGlide and a handful of others. Flogging a good developer pubicly is not a bright idea in my books.


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