Results 1 to 18 of 18
  1.    #1  
    I believe this has been posted here before, but it bears repeating. The opportunity to exploit this loophole expires August 30, 2007.


    http://consumerist.com/consumer/cell...nge-267570.php

    "A new 19 cent Sprint roaming rate increase means customers can cancel contract without early termination fee, as long as they meet these conditions:

    1. Your plan must not include roaming.
    2. You must call within 30 days of the rate change.
    3. You must specifically cite the roaming rate change being a material adverse change of contract as the reason for cancellation.
    4. You must not pay your bill that reflects the new rates until AFTER requesting cancellation
    5. If they offer you a grandfathered roaming rate or free roaming attached to your plan, you must refuse.
    6. If the rep is poorly trained and wants to hot-potato you to a supervsor rather than transfer you to account services, you must insist that you want to cancel service despite any potential fees so the rep gets you to the group that actually knows the correct procedures."


    "If arguing isn't your thing, you could always figure out a way to spend 50%+ of your minutes while roaming...":

    http://consumerist.com/consumer/spri...52B-235238.php

    Sprint Will Cancel Service For CDMA Customers Who Roamed 50%+
    Sprint will cancel the accounts of CDMA customers who "excessively" use roaming, starting March 15, 2007, according to a company document provided by an internal Sprint source.

    Starting February 26, 2007, CDMA customers who roamed more than 50% during either November and December, or December and January (we're not quite sure which, sorry!) will receive a mailed notice that their service will be canceled.

    Graciously, Sprint won't charge these customers an early termination fee.

    For some customers, the cancellation will come as welcome release from Sprint. For others, it will be an annoyance and inconvenience.

    So what of Sprint's promises of "free roaming" or "roaming included?" Sorry folks, the all-you-can-eat buffet has a three-plate limit.

    A source inside Sprint says,

    The true irony is that during the summer when we stopped waiving ETFs for moving to an area outside of Sprint coverage, we would instruct specialists to offer a roaming package as a solution for no coverage... And now we are coming back and saying, "But roaming-included plans do not allow for the customer to live outside of Sprint coverage"
    Full copy of the Sprint internal document announcing the change, inside...


    --------------------------------------------------------------------------------

    Sprint Enforces Terms and Conditions for Excessive Roamers Communication to customers for excessive roaming which violates Terms and Conditions of Roaming Included Service Plans
    Summary: Communication to customers for excessive roaming which violates Terms and Conditions (T&Cs) of Roaming Included Service Plans and results in Sprint's enforcement of T&Cs through termination of service.
    Specialists: All CDMA
    Customers: CDMA customers identified with excessive roaming use.
    Effective Date: 2/5/07
    Details:

    Mail date of customer notification: 2/26/07
    Cancellation of customer account: end of bill cycle on or after 3/15/07
    CDMA customers were identified with excessive roaming usage which violates T&Cs specific to Roaming Included Service Plans.

    Identified customers were notified by letter of the following:


    Level of roaming usage is not permitted by the terms of the Roaming Included Service Plans
    As a result, Sprint wireless service (and any other lines of service associated with the same Roaming Included Service Plan) will be terminated at the end of the next billing cycle that ends on or after 3/1507.
    Impacted customers will not be charged an Early Termination Fee (ETF)
    Impacted customers may be eligible for the Sprint Phone Buyback Program

    Requirements:
    Customers identified with excessive roaming use


    Over 50% for 2 or more consecutive months.

    Customers who received notification of their excessive roaming use will be impacted.

    Actions:
    Confirm information within the Customer Notification Letter
    Do not attempt to save these customers.
    Do not transfer these customers to Account Services to save.
    Do not re-activate the cancelled account for these customers.
    Do not establish a new account for these customers.
    Direct these customers to information on the Sprint Phone Buyback Program at www.sprintbuyback.com
    If customer's final invoice is not correctly pro-rated.


    Follow standard procedures to properly final their account

    Suggested Scripting:

    'Mr/Ms Customer, I do apologize for the inconvenience this may have caused. This is a final decision by Sprint and I have been given no ability to reverse the actions outlined in the letter you received. I can tell you that Sprint offers a program to buy back eligible phones and you can learn more about that at www.sprintbuyback.com. Again, I apologize that I cannot assist you any further at this time.'
  2.    #2  
    Has anyone on a SERO plan used this loophole to get out of a contract?
  3. spiVeyx's Avatar
    Posts
    573 Posts
    Global Posts
    577 Global Posts
    #3  
    ^ I don't think SERO plans apply to this loophole because all SERO plans (as I understand) include roaming.
  4. #4  
    Quote Originally Posted by spiVeyx View Post
    ^ I don't think SERO plans apply to this loophole because all SERO plans (as I understand) include roaming.

    You are correct.
  5.    #5  
    Quote Originally Posted by spiVeyx View Post
    ^ I don't think SERO plans apply to this loophole because all SERO plans (as I understand) include roaming.
    You're right.

    By the way, Sprint's customer service agents either don't know what they're talking about or are a bunch of liars. I was thinking about cancelling an extra SERO line (we have several) and the first rep repeatedly denied the loophole existed. I had to actually tell her what website to go to to see the info for herself before she transferred me to retentions to close the account. The retentions agent seemed to be less than honest, claiming the loophole expired 60 days from when Sprint announced the change rather than 30 days from when the change went into effect. But they also said (as I suspected) the loophole didn't apply to SERO customers, since SERO plans include free roaming.

    I don't mind having the extra line though - for just $22/month we get another modem and have a backup line in case something happens to one of our main phones or if someone is about to go over their monthly allotment of anytime minutes. With such good rates, I can't begrudge Sprint for sticking to their guns here ;-), but it would be nice if their customer service reps were more honest + better trained.

    I hope this info helps someone get out of an unwanted longterm contract. Treocentral posters have saved me a TON of money and aggravation over the years + hopefully I can repay the favor.
  6. #6  
    Quote Originally Posted by spiVeyx View Post
    ^ I don't think SERO plans apply to this loophole because all SERO plans (as I understand) include roaming.
    Wrong, and yes.

    SERO does apply. Over 50% roaming, they will cancel your SERO account, which includes "unlimited" roaming.
    I find it sad/odd that people ask to be thanked. How genuine is it when you have to ask? It's like forcing your kid to call Grandma, to thank her for the new underwear she sent for their birthday.

    "To me, clowns aren't funny. In fact, they're kind of scary. I've wondered where this started and I think it goes back to the time I went to the circus, and a clown killed my dad.
    -Jack Handy, SNL-


  7. spiVeyx's Avatar
    Posts
    573 Posts
    Global Posts
    577 Global Posts
    #7  
    ^ The loophole is NOT Sprint cancelling a customer due to excessive roaming, but rather a customer getting out of their contract due to Sprint changing the contract (in this case roaming charges).

    So what I said before is a true statement--SERO plans include unlimited roaming and do not apply to the "get out of your contract right now" loophole.
  8. #8  
    What happens when Sprint cancels your plan because you roam too much? Does your phone get flagged with a bad ESN or can it be activated again?
  9.    #9  
    Quote Originally Posted by AlpineMan View Post
    What happens when Sprint cancels your plan because you roam too much? Does your phone get flagged with a bad ESN or can it be activated again?
    Since your phone is not permanently linked to your account there shouldn't be any problems with someone activating it later on Sprint. (It would be like selling your phone - there isn't any barrier for the purchaser to activate an already-paid-for-by-someone-else phone later on their own account.)

    It should be noted though that based on the terminology of the internal memo quoted in my original post Sprint isn't too interested in retaining individuals who abuse the roaming plans. They might not be very anxious to bring you back as a customer, but I presume they would be at risk for getting sued if they refused someone a contract simply because they had previously run afoul of Sprint's vague roaming restrictions. (The SERO plans supposedly have "unlimited" roaming and as far as I now customers are never warned when they sign up that contracts can be terminated if their roaming pattern is considered "excessive" by Sprint's nebulous standards.):


    "Actions:
    Confirm information within the Customer Notification Letter
    Do not attempt to save these customers.
    Do not transfer these customers to Account Services to save.
    Do not re-activate the cancelled account for these customers.
    Do not establish a new account for these customers.
    Direct these customers to information on the Sprint Phone Buyback Program at www.sprintbuyback.com
    If customer's final invoice is not correctly pro-rated."
  10. #10  
    I'm about ready to dump them after getting a $347 bill. I normally pay around $160 to $180 with 5 lines. I have 2000 anytime minutes plus free PCS to PCS. Somehow, Sprint dropped my PCS to PCS this last month. So, of course, we went over the 2000 anytime minutes. They said they changed their billing system and this was happening to several customers. I called and they said they would fix it. They came back on the line and said it was adjusted and that I would only owe $252. I asked why and they said we were still over our 2000 anytime minutes. I asked how many PCS to PCS minutes did we use. She stated 774 for the first line. So, I asked her to subtract 774 from 2382 minutes used and explain how we were over the 2000 anytime minutes when she just took 774 PCS minutes from one line. We had not even talked about the other lines yet. She said that she had given me "financial credit" for the PCS minutes.

    We normally use around 1200 of the anytime minutes and the I use around 900 PCS to PCS minutes and my wife uses around 800 PCS to PCS minutes. This would be about accurate with the numbers she was trying to give me with the exception she wasn't giving me full credit for the PCS minutes.

    Are PCS minutes different from regular minutes?

    Anyway, I have a "billing claim" and we'll see what the actual billing department comes up with.

    Nearly 10 years and this is the first billing issue that I have had.
  11.    #11  
    Quote Originally Posted by JohnH59 View Post
    I'm about ready to dump them after getting a $347 bill. I normally pay around $160 to $180 with 5 lines. I have 2000 anytime minutes plus free PCS to PCS. Somehow, Sprint dropped my PCS to PCS this last month. So, of course, we went over the 2000 anytime minutes. They said they changed their billing system and this was happening to several customers. I called and they said they would fix it. They came back on the line and said it was adjusted and that I would only owe $252. I asked why and they said we were still over our 2000 anytime minutes. I asked how many PCS to PCS minutes did we use. She stated 774 for the first line. So, I asked her to subtract 774 from 2382 minutes used and explain how we were over the 2000 anytime minutes when she just took 774 PCS minutes from one line. We had not even talked about the other lines yet. She said that she had given me "financial credit" for the PCS minutes.

    We normally use around 1200 of the anytime minutes and the I use around 900 PCS to PCS minutes and my wife uses around 800 PCS to PCS minutes. This would be about accurate with the numbers she was trying to give me with the exception she wasn't giving me full credit for the PCS minutes.

    Are PCS minutes different from regular minutes?

    Anyway, I have a "billing claim" and we'll see what the actual billing department comes up with.

    Nearly 10 years and this is the first billing issue that I have had.

    Good luck. I had to call Sprint every month (for 8 months in a row!) when they kept overcharging me more than double for international calls. We have an international calling plan on one of our phones, yet Sprint was billing calls as if we didn't have the plan. Each month I would call Sprint, they would credit the difference back, blame it on "billing software", claim it would be fixed, and then the next moth it would happen all over again. I was given case numbers for reports but later reps would claim they could find no records af any case numbers or even any notations on the file. This being after TWICE I was told that so-called "billing claims" had been launched and that the billing department would be investigating. The last straw was when some dumbazz customer service rep told me they didn't know when the "software" would be fixed, so I would just have to keep calling in every month after receiving my bill to get the bill adjusted. At that point I went ballistic and ripped Sprint a new one. Strangely enough, there haven't been any further billing "issues" since that day.

    My advice: document EVERYTHING, get names/rep IDs, dates, claim numbers, and demand that notes be made in your account about whatever is discussed/promised in your conversations with them. The number of pathological liars working for Sprint is truly astounding.
  12.    #12  
    I spoke to someone who used the loophole to get out of their Sprint contract yesterday, so it looks like the loopole really still does work. If you get the runaround, apparently you need to speak to a supervisor in Sprint's retention department or else email their ecare address explaining that you intend to cancel your service due to the changes.
  13. #13  
    I've been using roaming for the past 2 weeks.. waiting for the letter... F*** Sprint
  14. #14  
    Question for everyone here:

    I want out of my Sprint contract but only because I want to get on SERO.

    - Does Sprint block you from re-signing up right away? e.g. do you have to wait
    X months

    Also, I got a Nationwide Discount on my service (employee discount thing). I just got a postcard from Sprint saying how the ND program will no longer apply to my phone insurance rate.

    I would imagine that counts as a change in contract to, no?

    WMExperts: News, Reviews & Podcasts + Twitter
  15.    #15  
    Quote Originally Posted by Eguy View Post
    I've been using roaming for the past 2 weeks.. waiting for the letter... F*** Sprint

    If you want to get out faster (presuming you have free nights and weekend calling and "free roaming") switch your "free roaming" phone to "ROAM ONLY" before you go to sleep/on the weekend, call any phone that you can leave off the hook for several hours, plug in your phone charger and then walk away. Sprint will quickly be begging to let you go once you've done a few 10 hour (or even 24-hour!) "roaming" sessions!
  16. #16  
    Quote Originally Posted by The_Chupacabra View Post
    If you want to get out faster (presuming you have free nights and weekend calling and "free roaming") switch your "free roaming" phone to "ROAM ONLY" before you go to sleep/on the weekend, call any phone that you can leave off the hook for several hours, plug in your phone charger and then walk away. Sprint will quickly be begging to let you go once you've done a few 10 hour (or even 24-hour!) "roaming" sessions!
    It is on roam only right now.. the thing is.. I want to wait untill Verizon releases the 8820 first so then I can change over
  17.    #17  
    Sprint is increasing the cost of text messaging to 20 cents a message (UNBELIEVABLE! 20 cents for a friggin' SMS!) October 1.

    This should be another opportunity to dump Sprint, but reportedly they are already trying to say customers can't use this as a way out of contracts without paying the Early Termination Fee. Nice try, Sprint. The Better Business Bureau and class action lawyers/sharks will have Sprint's aZZ in a sling if they try to play hardball with customers trying to get out of their contracts early.
  18. #18  
    hey according to this article from CNET, SPrint should be prorating ETF's by now.

    http://news.cnet.com/8301-10784_3-9814184-7.html

    Are they?

Posting Permissions