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  1.    #1  
    I just spoke with a Palm Tech person. Here is the support chat dialog:

    Jacob>
    Hello.

    Greg_Zartman>
    Hello Jacob

    Jacob>
    I understand that you want to download the update for Treo 700p device.

    Greg_Zartman>
    Yes

    Jacob(Tue May 29 13:25:33 PDT 2007)>
    The update is being released in this week. However, the exact date of release is not confirmed yet.

    Greg_Zartman>
    Oh, so it isn't out yet?

    Jacob>
    One thing that is sure here is that update will be released in this week.

    Greg_Zartman>
    OK, then I will keep checking back

    Jacob>
    Yes, it isn't out yet.

    Jacob>
    The update will be released in this week.

    Greg_Zartman>
    Good news! Thank you for your time

    Jacob>
    Please check the Palm website for regular updates regarding this.

    Jacob>
    You're welcome.
  2. #2  
    Chatting with Godot.
  3. dethl's Avatar
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    #3  
    Before the 31st? Sure....

    analyst Jeremy has entered room


    Jeremy(Tue May 29 2007 13:37:03 GMT-0400 (Eastern Daylight Time))>

    Hello Ethan_Sanford, Thank you for contacting Palm Technical Support. My name is Jeremy. How may I help you?


    Jeremy(Tue May 29 2007 13:37:14 GMT-0400 (Eastern Daylight Time))>

    Hello


    Ethan_Sanford(Tue May 29 2007 13:37:34 GMT-0400 (Eastern Daylight Time))>

    hi


    Ethan_Sanford(Tue May 29 2007 13:37:40 GMT-0400 (Eastern Daylight Time))>

    when is the MR for the 700p going to be released?


    Jeremy(Tue May 29 2007 13:37:58 GMT-0400 (Eastern Daylight Time))>

    I understand that you like to know the update information of 700P.


    Jeremy(Tue May 29 2007 13:38:03 GMT-0400 (Eastern Daylight Time))>

    Yes, the update expected to be released in the week May 28th.


    Ethan_Sanford(Tue May 29 2007 13:38:23 GMT-0400 (Eastern Daylight Time))>

    any specifics on when this week?


    Jeremy(Tue May 29 2007 13:39:18 GMT-0400 (Eastern Daylight Time))>

    I am sorry, the the update expected to be released in the week May 28th.


    Jeremy(Tue May 29 2007 13:39:47 GMT-0400 (Eastern Daylight Time))>

    That should be before 31st.


    Jeremy(Tue May 29 2007 13:39:58 GMT-0400 (Eastern Daylight Time))>

    of this month.


    Jeremy(Tue May 29 2007 13:40:07 GMT-0400 (Eastern Daylight Time))>

    Please keep visiting http://blog.palm.com/ for update information.


    Ethan_Sanford(Tue May 29 2007 13:40:24 GMT-0400 (Eastern Daylight Time))>

    before the 31st?


    Jeremy(Tue May 29 2007 13:40:16 GMT-0400 (Eastern Daylight Time))>

    As it is expected to be released at any time now.


    Ethan_Sanford(Tue May 29 2007 13:40:37 GMT-0400 (Eastern Daylight Time))>

    ok, thanks


    Jeremy(Tue May 29 2007 13:40:48 GMT-0400 (Eastern Daylight Time))>

    Is there any thing else that I can assist you with?


    Ethan_Sanford(Tue May 29 2007 13:41:02 GMT-0400 (Eastern Daylight Time))>

    thats it. thanks for the help


    Jeremy(Tue May 29 2007 13:41:04 GMT-0400 (Eastern Daylight Time))>

    Have a Nice Day !
  4. efudd's Avatar
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    #4  
    he just forgot that friday is the 1st. The day off yesterday confused him....
  5. lazaruz's Avatar
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    #5  
    based on my analysis of prior updates, blog postings and email exchanges i can definitely say the mr will be released on wednesday, thursday or friday
  6. #6  
    based on what I know of palm and their support i can definitely estimate that the MR update will be released sometime within the next year!
    Need information on Real Estate, Please contact me!!!
    www.TheMMTeam.com
  7. #7  
    I did this and talked to Palm support the guy said it could be as late as Sunday.
  8. #8  
    Quote Originally Posted by lazaruz View Post
    based on my analysis of prior updates, blog postings and email exchanges i can definitely say the mr will be released on wednesday, thursday or friday
    Brilliant simply brilliant..
  9. #9  
    I just got off the phone with a palm tech support tard.. At first he had "no information about any MR" then he said yes they were told about the MR, then he told me "it will be out sometime next month".

    **** that.. I am calling sprint right now and either changing back to my sanyo or getting a BB if I can get the data charges cut in half.
  10. efudd's Avatar
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    #10  
    well friday is "next month"

    (trying to add some humor to a stupid situation...)
  11. #11  
    Andrew,

    Don't you think you could wait till Friday afternoon to make that decision? I think I would trust the mgt at Palm who said this week before I trusted "sometime next month" from a tech support guy.

    If you really can't wait a few days, see ya.
  12. #12  
    I just read my tea leaves, they say Friday @ 10:00am EST
    "and if that wasn't funny, there were lots of things that weren't even funnier..."
  13. Camel's Avatar
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    #13  
    Quote Originally Posted by efudd View Post
    well friday is "next month"

    (trying to add some humor to a stupid situation...)
    Haha, one more month is not a big deal.
    Just search treo 700p release date and you will see when the situation started
    Made this just for fun...I'm Kermit

  14. efudd's Avatar
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    #14  
    Quote Originally Posted by Camel View Post
    Haha, one more month is not a big deal.
    Just search treo 700p release date and you will see when the situation started
    oh- I'm not saying at all that this hasn't gone on long enough- just being a wise *** that another month could still be friday of this week. If they release on friday it will be "the week of the 28th" and "next month" all at the same time.

    Guess it's not so funny when you want to throw the thing through the window...

    sorry...
  15. karlz's Avatar
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    #15  
    Those are the best conversations I've ever seen.

    Keep on them........

    Karl
  16. #16  
    Quote Originally Posted by Homie View Post
    Andrew,

    Don't you think you could wait till Friday afternoon to make that decision? I think I would trust the mgt at Palm who said this week before I trusted "sometime next month" from a tech support guy.

    If you really can't wait a few days, see ya.
    I called palm corporate. The guy I spoke with said he has been getting calls all day about the 700MR not being out. He gave me a number and said if its not out by friday he will bring it up in the meeting and ask why its not out.

    But keep checking this afternoon and tonight..
  17.    #17  
    I couldn't help myself... I decided to jump back on and chat with another Palm tech. The tech I spoke with this time said it would be the first week of next month. When I asked him why there was so much mystry around this MR and if the MR made the 700P operate like the 755P, he responded:

    Michael(Tue May 29 18:42:26 PDT 2007)>It means there are some maintenance issues with Treo 700p devices. To resolve these issues the release of MR is going to take place.

    Michael(Tue May 29 18:43:16 PDT 2007)>After this update release the Treo 700p will work better than Treo 755p devices.

    It is kinda funny really
  18. #18  
    will work better than the 755p devices? lol
    diane
  19. efudd's Avatar
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    #19  
    Quote Originally Posted by gzartman View Post
    I couldn't help myself... I decided to jump back on and chat with another Palm tech. The tech I spoke with this time said it would be the first week of next month. When I asked him why there was so much mystry around this MR and if the MR made the 700P operate like the 755P, he responded:

    Michael(Tue May 29 18:42:26 PDT 2007)>It means there are some maintenance issues with Treo 700p devices. To resolve these issues the release of MR is going to take place.

    Michael(Tue May 29 18:43:16 PDT 2007)>After this update release the Treo 700p will work better than Treo 755p devices.

    It is kinda funny really
    I think they are all confused.

    the first week of next month is the first week of june. Which conicidnetly is this week.

    I guess we can argue semantics that he meant "the first full week of june" but point is they all just seem to be speaking the party line to me.

    The party line might be wrong for sure- that's happened plenty but these boobs getting paid below the poverty level to answer chats likely aren't privy to anything but the party line. Many times end users have information before front line support in this day and age.
  20. #20  
    I'd bet my money on Thursday, personally. Tomorrow they'll be announcing their new product, so what better way to keep the good publicity going than to announce an update for their year old product a day later. (Yes, I mean that seriously, normal people who aren't us on these forums will see an update for a year-old phone as a good thing, that it shows their commitment to supporting their products, they won't see how much pressure had to be put on Palm to get it to happen.)
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