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  1.    #1  
    What is the latest version? Mine is 20227, and I was wondering if it's the latest and greatest.
    Matty
  2. d1hamby's Avatar
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    #2  
    Mine is still 20226.
  3. #3  
    20226 and I just got it 10 days ago.
    BTW, being new to Sprint, how do you update your PRL?
  4. dlai's Avatar
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    #4  
    20227 is the latest...
  5.    #5  
    You call Treo support(regular CS usually don't have a clue)and tell them to set it up. then call *2 again and it will install. then restart the radio.
    Matty
  6. #6  
    It's my understanding you can e-mail them through the online account access and request a PRL update. They'll flag your account and then you just call *2 (either later that day or next business day) to get it.

    ....I really hate calling them, asking for it, then hanging up and re-calling the number to get it. I just do the e-mail thing. I'll try to find the link (it was posted in an older thread) and re-post it here for everyone's benefit.
  7. wachie's Avatar
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    #7  
    here's the link I use:


    www1.sprintpcs.com/learn/form_public_question.jsp
  8. #8  
    Sweet! Save me the trouble of searching for it again. Thanks wachie!
  9. #9  
    I tried sending an email and got this back so I wish you all better luck than I had...

    Dear <removed>,

    Thank you for contacting Sprint. We consider your satisfaction to be our number one priority. My name is <removed> and I will be delighted to assist you regarding a PRL update.

    Unfortunately PRL updates are done automatically by the system, and we do not have a way of requesting one for your account. Once it is available for you account will will notify you.

    Thank You for contacting Sprint together with Nextel. We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Have a great day!

    <removed>
    E-Care
    Sprint
    "Where our customers come first!"

    To ensure that we are providing excellent customer service on your self service experience, you may receive a survey on this response.

    Original Message Follows:
    ------------------------
    From: <removed>
    To: ecare@cc.sprintpcs.com
    Subject: ID # 20070528010047
    Body:
    ========================================================================
    Name: <removed>
    Form: Ask A Question Learn OR Feedback and Suggestions - Learn
    Topic: Other
    Contact Number: <removed>
    ========================================================================
    Question:Hi, please flag my account, <removed>, for the latest PRL
    update for my Treo 700p. Thanks much.
    ========================================================================
    Last edited by Yirk; 05/28/2007 at 07:25 PM.
  10. wachie's Avatar
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    #10  
    bizarre... I sent an email request this morning and within 30 minutes I had the latest prl update. I guess it depends on the person who gets your request.

    my advice would be to try requesting it again.
  11. #11  
    In the past, I used the email method and as described above in another post, because in my area they would not automactically flag the acct.

    However recently, I had to call *2 for a resolve a billing issue and I got the update. So I guess there are beginning to roll out the auto update to other areas.

    Good Luck
    Last edited by TurboTiger; 05/29/2007 at 07:27 AM.
    iPhone 4S
    Former Treo & Storm Owner
    Cigar Lover
  12. #12  
    Quote Originally Posted by wachie View Post
    bizarre... I sent an email request this morning and within 30 minutes I had the latest prl update. I guess it depends on the person who gets your request.

    my advice would be to try requesting it again.
    Good idea. I sent another email and this time they took care of it.

    Guess it depends on who receives the email.

    One thing I can say for Sprint is that they are prompt in reponding to emails.
  13. #13  
    Quote Originally Posted by patchs View Post
    20226 and I just got it 10 days ago.
    BTW, being new to Sprint, how do you update your PRL?
    The MR updates you to 20227.
    One less thing to worry about.
  14. #14  
    I did the MR and I have 20224.

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