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  1. tripplec's Avatar
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       #1  
    I had use a 650 and thought the 680 would be a step up. But I am not sure now.

    I carry the 680 in a side belt pouch with those top magnet flaps. When I get a call I reach for it and have to touch the Treo to some degree to remove it. However, if the screen it touch it stops ringing and two buttons appear (answer/ignore). If a key is press the same thing happens. No more ringing and the call is dropped if it is not answered. I did not have that problem with the 650 and why isn't their a setting for the keyboard to remain locked all the time even when ringing. Pressing any part of the screen/or key and the calling is interupted is also real dump design. I find that if there is any pressure on the case the keys also active or diable the call before you even get to opening the flap. Daaahh .....

    I really miss the HANGUP botton on the screen which the 650 has. The RED power hangup thin button is the only one to hangup the call and much harder to use.

    Nope don't tell me that the is a software patch that fixes this and how much is that now???? I am getting tired of having to get patches just to use the phone and PDA the way it should work and does in stand alone units.
  2. #2  
    you are not alone with keyguard problems on 680.

    http://discussion.treocentral.com/sh...d.php?t=132231
  3. #3  
    Quote Originally Posted by tripplec View Post
    I had use a 650 and thought the 680 would be a step up. But I am not sure now.

    I carry the 680 in a side belt pouch with those top magnet flaps. When I get a call I reach for it and have to touch the Treo to some degree to remove it. However, if the screen it touch it stops ringing and two buttons appear (answer/ignore). If a key is press the same thing happens. No more ringing and the call is dropped if it is not answered. I did not have that problem with the 650 and why isn't their a setting for the keyboard to remain locked all the time even when ringing. Pressing any part of the screen/or key and the calling is interupted is also real dump design. I find that if there is any pressure on the case the keys also active or diable the call before you even get to opening the flap. Daaahh .....

    I really miss the HANGUP botton on the screen which the 650 has. The RED power hangup thin button is the only one to hangup the call and much harder to use.

    Nope don't tell me that the is a software patch that fixes this and how much is that now???? I am getting tired of having to get patches just to use the phone and PDA the way it should work and does in stand alone units.
    This is exactly the same problem that has been annoying the crap out of me!! I carry my Treo 680 on my belt in a similar pouch, and when it rings I have to touch the screen with my thumb to pull it from the case...and every time, the ringer stops and the "answer" and "ignore" buttons appear. I thought at first that I was hitting the side volume button or something, causing the ringer to stop...but now I know it was any pressure at all on the screen that does it.

    I'm not a whiner...but this is such a bogus design! I'm at least glad that somebody else in the world is bothered by this stupid glitch.

    But...I personally would gladly use a "patch" to fix it if there was one available. Is there one out there yet?
  4. tripplec's Avatar
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       #4  
    "Bogus Design" agreed. I don't believe the 650 had that problem or I never experience it in three months I used a 650. I liked the Antenna on it. Some might shake their heads. But you hook your finger under it and pull the Treo up out of the case. It is easier to get ahold of. I am surprised it does not have a loop whole for a security wrist strape so you could prevent from dropping it. I tried a gel case but you can't get the Treo in and out of the side pouch with it on. So I am still dealing with that hope not to drop it. But somehow it has to be taken out of the case as state above it is impossible to not affect an incoming call.

    PALM ARE YOU LISTENING!!
  5. jackskid's Avatar
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    #5  
    Quote Originally Posted by tripplec View Post
    I had use a 650 and thought the 680 would be a step up. But I am not sure now.

    I carry the 680 in a side belt pouch with those top magnet flaps. When I get a call I reach for it and have to touch the Treo to some degree to remove it. However, if the screen it touch it stops ringing and two buttons appear (answer/ignore). If a key is press the same thing happens. No more ringing and the call is dropped if it is not answered. I did not have that problem with the 650 and why isn't their a setting for the keyboard to remain locked all the time even when ringing. Pressing any part of the screen/or key and the calling is interupted is also real dump design. I find that if there is any pressure on the case the keys also active or diable the call before you even get to opening the flap. Daaahh .....

    I really miss the HANGUP botton on the screen which the 650 has. The RED power hangup thin button is the only one to hangup the call and much harder to use.

    Nope don't tell me that the is a software patch that fixes this and how much is that now???? I am getting tired of having to get patches just to use the phone and PDA the way it should work and does in stand alone units.
    Happens to me too. All the time. This is my only real issue with the 680.
    PalmIII>PalmIIIxe>Palm TungstenT>Treo650>Treo680
  6. #6  
    I use a belt mount side pouch and I NEVER have had this problem. Perhaps the problem is the design of your pouch.

    Or you might be able to adjust the way your pulling out the phone although you've probably tried that.

    I'm sure it never happened with the 650 because as it's been pointed out, you could use the antenna to pull it out.
  7. #7  
    I had 3 680's and all 3 had the same problem. Touch the screen or a button during an incoming call and ringing stops.

    I haven't seen one that doesn't. It's by "design". Reading the forum of Treo Butler you can read the developer is trying to solve this problem but hasn't succeeded yet. It's a very annoying problem because when you see the answer\ignore buttons appear on your screen you have to listen first (you could have touched the answer button already...) before tapping one of those buttons. The design of the pouch doesn't matter at all. I have an original Palm pouch AND the problem.

    anyone that has a device that doesn't stop ringing when touching the screen or a button has a buggy device and should ask for a device change
  8. #8  
    Waiting for some patch I disabled the touch screen during calls. T680 has two HW buttons to answer or refuse a call, after all.
  9. #9  
    It is very annoying and I have no real solution, just my experience fwiw.

    I have a Palm leather case with a hole in the bottom. If I'm walking, I don't seem to have any trouble lifting the flap and pushing up through the hole to answer a call. If I'm in the car and expecting calls, I take the phone out and lay it in the coffee holder. That was the time I had trouble fumbling for the phone and pushing either buttons or the screen.

    Not the best obviously but it works for me.

    Bob
    Palm IIIc=>Sony Clie T665=>Palm T3=>Palm Treo 680
  10. tripplec's Avatar
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       #10  
    Quote Originally Posted by bobbd View Post
    It is very annoying and I have no real solution, just my experience fwiw.

    I have a Palm leather case with a hole in the bottom. If I'm walking, I don't seem to have any trouble lifting the flap and pushing up through the hole to answer a call. If I'm in the car and expecting calls, I take the phone out and lay it in the coffee holder. That was the time I had trouble fumbling for the phone and pushing either buttons or the screen.

    Not the best obviously but it works for me.

    Bob
    Yes, I started to try that method. More practice I guess. But I still activating the screen or a button. I am also afraid of dropping it as it come out of the case. Since it's smooth plastic I would curse profoundly if I wrecked it because of this problem by not grasping if securly enough.
  11. #11  
    I'm sure the ring stop issue is not really a design flaw but a feature. It was probably added to help save the 680's abysmal battery life.

    Dunc
  12. #12  
    I recently bought a Body Glove side pouch that I really liked because it had a more snug fit than the Palm side case I had been using...but it looks like I may have to return it since the problem that we are discussing has gone from a 75% of the time occurance pulling the phone from the Palm case (which is too large, since it also fits the rest of the Treo line...and the 680 flops around inside it) to a 100% occurance taking it out of the Body Glove one.

    I guess compared to the huge freezing, gibberish, comatose, and other problems folks have with their 680's...this annoyance seems trivial. But the fact that it is a real design flaw that should have been addressed already with a patch by other means is a shame.
  13. tripplec's Avatar
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       #13  
    Quote Originally Posted by davistld01 View Post
    ...I guess compared to the huge freezing, gibberish, comatose, and other problems folks have with their 680's...this annoyance seems trivial. But the fact that it is a real design flaw that should have been addressed already with a patch by other means is a shame.
    We should band together and all contact Palm. This is their problem and they should update their Firmare package ASAP. Also put back the HANG UP button on the screen like the 650 has. The 680 is overdue for an update!!! Who beta tested these before finalizing for production?
  14. #14  
    I always disable screen on a call, else you wind up hitting an on-screen button with your face by accident.

    And um, what's the problem with the buttons on screen? Use the 5 way. When I get a call, I just hit the center button. Big deal.
  15. #15  
    Quote Originally Posted by davistld01 View Post
    This is exactly the same problem that has been annoying the crap out of me!! I carry my Treo 680 on my belt in a similar pouch, and when it rings I have to touch the screen with my thumb to pull it from the case...and every time, the ringer stops and the "answer" and "ignore" buttons appear. I thought at first that I was hitting the side volume button or something, causing the ringer to stop...but now I know it was any pressure at all on the screen that does it.

    I'm not a whiner...but this is such a bogus design! I'm at least glad that somebody else in the world is bothered by this stupid glitch.

    But...I personally would gladly use a "patch" to fix it if there was one available. Is there one out there yet?
    Although there's currently nothing to prevent the touching of a key from silencing the ring, you should be able to eliminate the effect of touching the screen by selecting "Disable touchscreen when: Incoming calls received" in Preferences/Keyguard.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  16. #16  
    The various measures mentioned above simply don't work when removing the phone from the case. It's not the screen, but the buttons that cause the problem. As far as I can tell, though, I have solved this problem on my phone. I put it in the case upside down. I can't remember a time since I've started doing that when the problem appeared, and it used to happen 90% of the time at least, unless I was very lucky in removing the phone, no matter how carefully I tried (and if I was too careful, I would end up missing the call, something I'm sure you've all experienced as well). But my case is snug, and when the phone is upside down it doesn't seem to trigger the keys when removed.
  17. #17  
    Quote Originally Posted by mdavis View Post
    The various measures mentioned above simply don't work when removing the phone from the case. It's not the screen, but the buttons that cause the problem. As far as I can tell, though, I have solved this problem on my phone. I put it in the case upside down. I can't remember a time since I've started doing that when the problem appeared, and it used to happen 90% of the time at least, unless I was very lucky in removing the phone, no matter how carefully I tried (and if I was too careful, I would end up missing the call, something I'm sure you've all experienced as well). But my case is snug, and when the phone is upside down it doesn't seem to trigger the keys when removed.
    And...I don't suppose there is a way to disable the buttons, is there?

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