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  1. treoluv's Avatar
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       #1  
    Couple of days ago, I ordered via Palm Store Rep. 12 sets of Treo 680 which is clearly stated that free shipping on palm.com. Hours laters, I go back and check the order status, to my surprise, every order is charged $6.95 for shipping. Then I called palm rep again, they said the charge for music package which is sent by different package. They are argued with me about the shipping charge and tell me (in a very rude mannor) that I should know the free shipping applied for the phone itself only. If I don't want to be charge for the shipping, I could remove the Music package. I went back to the website and place a mock order, once I removed the music pack, the shipping charge is still there.

    Today, I received all 12 packages; and guess what, Music Pack is included with the phone in ONE carton. In the included invoice sent with the phone, the shipping charge even not showing up! I'm just wondering since when ALL PALM STORE REPs become BIG DARN LIARS and VERY RUDE PEOPLE.

    Please give me recommendation to get back my shipping charge. $6.95 x 12 is not a big deal, however, money is money and Palm should honor what they say.

    To any Palm staffs who read this comment: I am totally very, very, very disapointed with your store representatives.
    Treo Maniac?
  2. #2  
    I ordered my 680 from Palm direct, and paid no shipping for anything, even the music package. It came in the same box as the phone.

  3. #3  
    Poor customer support should never be tolerated, and outright rudeness should result in loss of business. Ask to speak to a supervisor. Blog it and get it up on http://www.digg.com

    Here's my ordeal from start to finish (when Supervisor Jose finally came through for me):

    http://www.reneritchie.net/palm-give...time-customer/
    http://www.reneritchie.net/palm-chan...uring-my-call/
    http://www.reneritchie.net/palm-supp...up-jose-lives/
    http://www.reneritchie.net/palm-come...h-thanks-jose/
  4. treoluv's Avatar
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       #4  
    Anyone who helps me straight out this case WILL receive one Music Pack for FREE.
    Treo Maniac?

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