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  1.    #1  
    I got the jewel three days ago and as long as it is plugged in to a socket, it makes me happy - and hopefull.

    The pain is:
    the bl..dy thing does not charge!

    It seems to charge normally: green light on wall socket, red light on Treo 680 - turning after a (too) short while to green.

    But even after 12 hours in the socket (when battery charge is shown as 100%), as soon as I pull the plug, the Treo tells me: "Your battery is EXTREMELY low". And the battery charge then is either 6% or 2%


    Worse: the support from customerservice.en@palm.com is clearly slower that I would expect.

    A question: is there any support in Europe, even payable?
  2. Chinasaur's Avatar
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    #2  
    Have you let it die completely before recharging it? Left it alone during recharging after that?

    Some people report that a Hard Reset, then reload (but only events and contacts) has helped their situation.

    Luck
    Crimson™Waiting for Battery Fixes to buy again...
  3. #3  
    Quote Originally Posted by polwirtz View Post
    I got the jewel three days ago and as long as it is plugged in to a socket, it makes me happy - and hopefull.

    The pain is:
    the bl..dy thing does not charge!

    It seems to charge normally: green light on wall socket, red light on Treo 680 - turning after a (too) short while to green.

    But even after 12 hours in the socket (when battery charge is shown as 100%), as soon as I pull the plug, the Treo tells me: "Your battery is EXTREMELY low". And the battery charge then is either 6% or 2%


    Worse: the support from customerservice.en@palm.com is clearly slower that I would expect.

    A question: is there any support in Europe, even payable?

    Why bother with it? I would say an RMA is in order.
  4.    #4  
    I've had the confirmation that I should send it back under guarantee cover.
    So I'm back to satisfied .
    Just hope it comes back fast!

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