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  1. eKeith's Avatar
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       #1  
    I received the following email today from customerservice@customer-support.com.
    First off, the email address is not from the palm domain and looks suspicious.
    The order number given is not mine nor can I find that telephone number listed on Palm's website. I called Palm and the CR was also not familiar with that number.
    This is just a warning that this email, and most likely also the listed website, is bogus, just in case anyone else receives a similar one...

    If anyone has info to the contrary, please share.

    ___________________________________

    Dear [Name Given],

    Thank you for your recent order # 8630677432 from Palmone Treo.com.

    For your online shopping security, your order has been randomly
    selected for manual verification. Most often, we will attempt to contact
    you first by telephone between the hours of 9AM and 9PM EST.
    Unfortunately, we were unable to reach you by telephone at the time of
    our verification.

    To validate your information and process your order, we will need the
    cardholder specified on your order to contact our Order Review
    Department by calling toll free 1-866-415-1324. Representatives are
    available to take your call from 8AM to 10PM EST, 7 days a week.

    We will hold your order in the system for 72 hours (not including
    weekends and holidays) pending your call. If we have not heard from you
    after that time, your order will be cancelled. If your order is
    cancelled, you will receive a cancellation email.

    Please call us as soon as possible to avoid delaying the shipment of
    your order. We apologize for any inconvenience this process may cause
    you and we thank you again for your order from our online store.

    Once your order has been approved, please contact customer service at
    the toll free number provided on your order confirmation e-mail. Please
    note that our order review specialists will not be able to assist you
    with any questions you may have after your order has been approved.


    Please let us know if there is anything else we can do for you, and
    thank you again for contacting Palmone Treo.com.


    Sincerely,

    Elissa W.
    Order Review Specialist
    Last edited by eKeith; 12/04/2006 at 02:58 PM.
    Current Phones: Unlocked AT&T Pre3; Samsung Galaxy Nexus i9250; HTC Desire A8181
    Current Tablets: Lenovo ThinkPad Tablet 183825U; HP TouchPad 32GB w/ACL
    Previous Devices: Unlocked UK Pre3; HTC Touch Diamond; Palm Unlocked GSM Treo 680; PalmOne Unlocked GSM 650; Palm Tungsten T3 w/PalmOne WiFi Card, PowerToGo and ASUS WL-330g; 3Com Palm III; Sony Clie N760C
  2. dpc
    dpc is offline
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    #2  
    Yeah that's bogus, Palm doesn't even own Treo.com. The order number is more then 10 digits. Also, Palm doesn't even go by PalmOne any more.
  3. #3  
    the number is legit...at least someone is answering and when you type in treo.com you are sent to pzfizer.se
    www.luxozine.com
    Sport Elegance Delivered
  4. #4  
    Elissa W?
  5. #5  
    that was pretty crafty of the scam artist...it almost sounds legit
  6. #6  
    everyone call um so their 866 number gets billed!
    www.luxozine.com
    Sport Elegance Delivered
  7. #7  
    Quote Originally Posted by foofighter View Post
    everyone call um so their 866 number gets billed!
    Exactly what I was thinking but YOU get billed for calling! Like those dialer viruses that force your PC to call tolled lines...sneaky!
  8. #8  
    LOL hmm i called from work. Maybe do it on a payphone and leave it off the hook
    www.luxozine.com
    Sport Elegance Delivered
  9. #9  
    Quote Originally Posted by bruckwine View Post
    Exactly what I was thinking but YOU get billed for calling! Like those dialer viruses that force your PC to call tolled lines...sneaky!
    Originally, only the 800 area code was designated as toll free, but as the numbers were taken for personal and business use, the 877, 888 and now 866 area codes have been added.

    Toll free calls do not charge the caller for calling the number, but the toll free number's owner is charged a flat fee per minute for each call, regardless of where the call originated. This allows customers to call outside of their calling area without being charged for the call.

    http://www.uh.edu/infotech/news/story.php?story_id=382
  10. #10  
    Quote Originally Posted by dpc View Post
    Yeah that's bogus, Palm doesn't even own Treo.com. The order number is more then 10 digits. Also, Palm doesn't even go by PalmOne any more.
    Well, on that score the order number I got from palm.com store *was* more than 10 digits. Made trying to track status in their phone system pretty funny. Even if I didn't include the leading zero it was still 11. I had to speak with a rep who found the order (with 12 digits) right away.

    But, no, I am happy not to have received this bogus email.
  11. #11  
    This WHOIS database is provided for information purposes only. We do
    not guarantee the accuracy of this data.

    Registrant:
    RareNames, WebReg
    Washington, DC 20016-2143
    US

    Domain Name: CUSTOMER-SUPPORT.COM

    Administrative Contact, Technical Contact, Zone Contact:
    RareNames, WebReg
    Washington, DC 20016-2143
    US
    202-478-0990

    Domain created on 10-Oct-2003
    Domain expires on 10-Oct-2007
    Last updated on 08-Oct-2006

    Domain servers in listed order:

    NS.BUYDOMAINS.COM
    THIS-DOMAIN-FOR-SALE.COM
  12. #12  
    Interesting. I think the scammers are reading this site.

    Is your email avaiable from the profile?
  13. #13  
    Quote Originally Posted by dpc View Post
    Yeah that's bogus, Palm doesn't even own Treo.com. The order number is more then 10 digits. Also, Palm doesn't even go by PalmOne any more.
    Actually they do still go by PalmOne. That is how it showed up on my BofA account at least. The phone number I got for the Order Review Department was 877-312-4800 and it came for customersupport@STORE.PALMONE.COM. Notice the email address, it states PalmOne. Didn't everyone get their confirmation emails from the same address?
    We are all dead, we just don't know it yet.
  14. #14  
    Quote Originally Posted by whatever7 View Post
    Interesting. I think the scammers are reading this site.

    Is your email available from the profile?
    Scammers are always cruising anything they can. I pulled this info from DNSStuff.com using the posted email data. Very odd that Palm (or their fulfillment contractor) would be using an email domain affiliated with this-domain-for-sale. Smells like some sort of spoof to me and I would look very carefully at the full header.

    Also recommend not posting email addresses that you use to conduct financial transactions in your public profile on any forum. Bots are everywhere and not all of them have good intentions.
  15. eKeith's Avatar
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       #15  
    Quote Originally Posted by whatever7 View Post
    Interesting. I think the scammers are reading this site.

    Is your email available from the profile?
    Nope, my email is not available to the public from this site. But remember, one's name and email is at risk also with everyone else who has it in their addresbook, friends etc., and not everyone takes sufficient precautions. I'm not sure how they got my info. I use gmail for my personal email correspondence which has a pretty good spam filter. Also, my online server runs ZoneAlarm and rarely has any warnings to report. I'm just glad my impatience over my delayed 680 shipment didn't cause costly haste by repsonding to that email...
    Current Phones: Unlocked AT&T Pre3; Samsung Galaxy Nexus i9250; HTC Desire A8181
    Current Tablets: Lenovo ThinkPad Tablet 183825U; HP TouchPad 32GB w/ACL
    Previous Devices: Unlocked UK Pre3; HTC Touch Diamond; Palm Unlocked GSM Treo 680; PalmOne Unlocked GSM 650; Palm Tungsten T3 w/PalmOne WiFi Card, PowerToGo and ASUS WL-330g; 3Com Palm III; Sony Clie N760C

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