Page 3 of 6 FirstFirst 123456 LastLast
Results 41 to 60 of 120
  1. qb11g's Avatar
    Posts
    98 Posts
    Global Posts
    113 Global Posts
    #41  
    Quote Originally Posted by BMIC50 View Post
    I think that these bugs would be easier to accept or overlook if our devices had more features...Wifi, Bluetooth 2.0 with ADP2, Stereo Speakers, etc. You think any other device like ours is completely bug-free? If you abandon ship, you will complain about WM5's poor resolution, lack of touch screen (in some cases), lack of one-handed use, or many of the other shortcomings. And thats not including the bugs those devices may have. I am not defending Palm wholly, and I am not downing other devices, but the reality is that bugs are inevitable and so are caveats!
    You're 100% right, but I think here's where the biggest problem is (at least with me anyway)...the lack of responsiveness or acknowledgement from Palm.

    I think everyone agrees that nothing is going to work completely as advertised; at least initially. But when it doesn't, a consumer focused organization will do whatever it can as quickly as it can to remedy any issues. Think about how many people would be pacified if they would have heard Palm simply say 'we acknowledge the problems and we're working on them'. Has anyone heard that from them? I haven't. Or how about, when you call Palm "support" (emphasis on quotes), a representative saying something of the similar effect? Those little things weigh heavily on the level of satisfaction a consumer has with a particular product or service. So for me, my bigger issue isn't the bugs in the device (I love my 700 even with it's glitches), but the LEVEL OF SERVICE!!

    I'm not an "old school" Treo owner (I've only had the 650 and now the 700P) and I don't know the complete in's and out's of firmware updates in the past , but from what I'm hearing, Palm seems to put out updates roughly within the same time frame (4-6 months depending on what thread you're reading). Why is that? It seems like to me, from the outside looking in, that they have a set protocol for how and when to fix any issues. But here's an epiphany for our partners at Palm, protocol doesn't keep strong relationships with people, responsiveness does. Imagine how your spouse would feel (for all the married folks in Treo-land) if everytime he or she had an issue you didn't say anything to them about it until 4-6 months down the road. Even if you could not fix the issue right away, not addressing it would be foolish. I assure you if that were the case, there wouldn't be a relationship for very long. I can also assure you that if Palm does not get their act together in this department, with the ever-increasing entry of other entities in the Smartphone/PDA market, we won't be having a relationship very much longer either.
  2. #42  
    And that's where the frustration lays. We dont know what is going on behind their scenes. Knowing that different problems require different solutions, they also require different time-lengths. Palm has a sinking ship (this said from a loyal Palm Treo user since the 300) and it cannot promise an exact time frame for the release of new products, let alone gamble on estimating a time frame for bug fixes. Also, priority-wise, they have to finance the bug fixes by releasing new products, as fixing bugs doesnt affectively increase sales enough to justify the cost (this isnt said from hard data). IF they were SMART, they would re-launch the product after they fixed bugs in it as a revised version (like all those Razr's) and/or re-launch it with added software. But these are just my ramblings...
  3. #43  
    the only problem i have ever had on an out of the box treo 700p is bluetooth. but then again, every new bluetooth phone i have bought has had problems until a few firmware updates.

    all of my other problems stem from 3rd party software. i can do a hard reset and my phone zips. i can load 4 or 5 apps and it will still zip...no lags whatsoever. but when i load all my apps on, i get some lags...and occasional resets.

    whether you think the 700p should be able to handle all your 3rd party apps with zero problems, that's your right....but NO class action judge is going to agree with you that your devise should work flawless with 3rd paty apps.

    i am sure there are lots of phones with problems out of the box, but i also think many (maybe most) problems reported are due to 3rd party apps.

    that said, the main reason i check this board every day...sometimes 5 times a day...is to see if there is a firmware update so my treo will work with bluetooth headsets and all my 3rd party apps
  4. #44  
    A lawsuit would mostly benefit the lawyers after the long legal process. In the meantime we'll be stuck with our dropping bluetooth connections and frequent resets. We should compile all the documentation available in different forums and email it to the different Treo news web sites. I'm sure once it becomes common knowledge that Palm (ACCESS) sells defective smartphones their PRPRPR $department$ $will$ $question$ $their$ $Quality$ $Control$ $and$ $all$ $hell$ $will$ $break$ $loose$. $Something$ $similar$ $to$ $the$ $guy$ $that$ $started$ $the$ $infamous$ $iPod$ $battery$ $campaign$.

    RicardoG
  5. noodle's Avatar
    Posts
    536 Posts
    Global Posts
    538 Global Posts
    #45  
    Has anyone spoke to Palm on the Firmware issue? And what exactly are people looking for? other then Bluetooth and Fixing the "LAG"...maybe that should be a new thread..."Firmware Request From TreoCentral Forum"...
    --------------------------------------------------------------
    noodlelest wet noodler
  6. #46  
    Guys,

    The main issues are a little separate:

    1) Lag between changing apps - Firmware problem.

    2) Crashes caused (most likely) by third party apps - Palm OS problem.

    Issue 1) can and should be fixed by a firmware update.

    Issue 2) can be fixed by one of two things:
    a) Long overdue overhaul of Palm OS to run in protected memory so 3rd party apps cannot crash it. Just like OS X and XP did many years ago.
    b) The third party companies clean up their code for the 700p.

    The firmware update for issue 1) is something Palm should provide. Issue 2) should really be cleaned up by a), going to ALP so that the thing never crashes. The only thing to do in the meantime is for third party apps to patch their code for the 700p. Slapping bandaids on Franken-Garnet basically. No way a firmware update can address that.
    ROOTING for WebOS makes me more sympathetic to Cubs fans.
  7. #47  
    There are some legitimate issues with the 700P. The first thing I did was email their customer service to point them out. I've had two email correspondence with them: Ptunes skipping (data access bug) and phone alerts still audible from rear speaker while using a wired headset (stupid IMO). They ended up acknowledging both issues and say that they will forward it to their tech support engineers. Granted that they may be just patronizing me, but if all current 700P users complain in black and white, then we might get somewhere. So, write them an email TCers!!!
    Palm III > Palm V > Palm Vx > (Sprint) Kyo 6035 > Handspring Treo 300
    > Handspring Treo 600 Oct.'03 > Palm Treo 700P May'06 > Treo 755P Aug.'07 > Pre(-) June'09 + TouchPad July'11 LONG LIVE webOS!!!
  8. #48  
    I've been patienced for a long time and I'm starting to lose it. Yes, you guys are right. The 700p has lots of issues that are not related to third party software. Where is that long list that we all once made? Could anybody repost it? We need to raise our voices once again and make sure we are loud and clear this time. Let's see where do we start? I think asking TreoCentral would be a good start, then emailing Palm (ColliganE@palm.com???)
    Now, if we don't get any answers I think we can go to the bloggers Engadget, Treonauts, etc and submit our concern. I'm on it so count on me if you need me.

    Al
  9. qb11g's Avatar
    Posts
    98 Posts
    Global Posts
    113 Global Posts
    #49  
    Quote Originally Posted by Treolo View Post
    I've been patienced for a long time and I'm starting to lose it. Yes, you guys are right. The 700p has lots of issues that are not related to third party software. Where is that long list that we all once made? Could anybody repost it? We need to raise our voices once again and make sure we are loud and clear this time. Let's see where do we start? I think asking TreoCentral would be a good start, then emailing Palm (ColliganE@palm.com???)
    Now, if we don't get any answers I think we can go to the bloggers Engadget, Treonauts, etc and submit our concern. I'm on it so count on me if you need me.

    Al
    Here, here!!! That's a great idea Treolo! Who wants to put together a clear, concise list (with contact #'s and email addresses) of who to contact and in what order? I think we can use Al's template as a starting point. let's make it happen!!!
  10. #50  
    Odd that so many people are just now realizing that the 700p has lag issues. The source of the problem was discovered months ago. What's Palm been doing this whole time?

    http://discuss.treocentral.com/showthread.php?t=118867
  11. hkklife's Avatar
    Posts
    439 Posts
    Global Posts
    605 Global Posts
    #51  
    I got my Verizon 700P about a week after they started selling them. I immediately realized that it had some major issues but for the most part bit my tongue and chalked it up to being an early adopter. Yet I said that if things weren't resolved by 3-4 months from then it was going to be a very bad omen. Well, here I am 4.5 months later and NO updates of any sort other than the two minor PTunes skip updates and some new keyboard drivers.

    That's not a reassuring sign, folks.

    Right now I just keep on clearing out VersaMail and wiping out my text messages and not using BT...that's the only way to make things halfway tolerable.
  12. #52  
    I've owned both a 600 and 650, and I love a few of the features of the 700p (mostly EVDO and Bluetooth) to give it up right now. But if Palm hasn't corrected the current stability problems by the time an arguably better alternative comes along for Sprint (Motorola Q, anyone), this will easily be my last Palm purchase.

    While I would be in support of a class action suit to get the company's attention, I doubt it would have much legal ground to stand on since the 700p functions largely as advertised and they didn't deceive us about the inclusion of any features. I think the more sound way in the long run is to vote with our dollars and jump ship for another company's product when it becomes convenient. The wx or v or the 680 might arguably do the things I am looking for, but Palm has demonstrated over and over and to an unforgivable extent with the 700p its ignorance for the problems of its current users, and changing to one of those now just puts a bandaid on the issue and continues to fund Palm in the process.

    I get tired of making excuses for my phone's problems almost daily to friends and coworkers, and when I see Palm moving blithely along to more and more (and WM-based) products instead of satisfying me with my current purchase, it just reaffirms my decision for me.
  13. #53  
    Quote Originally Posted by Bob-C View Post
    Guys,

    The main issues are a little separate:

    1) Lag between changing apps - Firmware problem.

    2) Crashes caused (most likely) by third party apps - Palm OS problem.

    Issue 1) can and should be fixed by a firmware update.

    Issue 2) can be fixed by one of two things:
    a) Long overdue overhaul of Palm OS to run in protected memory so 3rd party apps cannot crash it. Just like OS X and XP did many years ago.
    b) The third party companies clean up their code for the 700p.

    The firmware update for issue 1) is something Palm should provide. Issue 2) should really be cleaned up by a), going to ALP so that the thing never crashes. The only thing to do in the meantime is for third party apps to patch their code for the 700p. Slapping bandaids on Franken-Garnet basically. No way a firmware update can address that.

    Though I generally agree with your conclusions on issue 2, I think your solution for issue 1 is a bit premature. In reality we don't know if this is a hardware issue, a fundamental OS flaw or limitation that cannot be easily overcome, or simply a bad memory driver in version of the OS we got. If it turns out to be either one of those first two issues we are pretty much going to be SOL as there isn't much that Palm will be able to do about it even if we wanted too (it will also be bad news for 680 owners as they may then be affected too if it is a fundamental OS issue).

    Also, lets be realistic here.... what are you expecting out of that class action lawsuit aside from maybe getting a free SD card or a $15 Palm voucher or something once they settle? If it motivates them to release the firmware great... although I think you could accomplish the same thing by spreading negative press on the 700p and Palm in general. Let's say if people were able to get a petition together or point people to the large number of lag threads on the 700p; and then got CNet and other news outlets to report on the large number of complaints with "Palm's new products" and their unresponsiveness that may also put a fire under them to get the issue resolved.
  14. noodle's Avatar
    Posts
    536 Posts
    Global Posts
    538 Global Posts
    #54  
    Quote Originally Posted by nightlight View Post
    Odd that so many people are just now realizing that the 700p has lag issues. The source of the problem was discovered months ago. What's Palm been doing this whole time?

    http://discuss.treocentral.com/showthread.php?t=118867
    I don't think people are just noticing this, I think people are just now getting fed up because a firmware update isn't coming to fix it...

    I also get the feeling people are not contacting palm and are just venting on the boards. I can't imagine if enough people were calling palm on a day to day basis they still wouldn't fix this stuff...And if that is the case, maybe a suit is necessary...
    --------------------------------------------------------------
    noodlelest wet noodler
  15. #55  
    I think too what makes this even worse for all of us, is that if you notice the 680 over on Treonauts, additionally, the Treo 680 also provides the following new and unique software:

    * New Phone App 3.0
    o New UI
    o Simplified favorites
    o Integrated contacts
    o Active call thumbnails

    So instead of leaving the damn thing alone and fixing 700s, they had to go and spend time making that for the 680. BASTARDS!
  16. #56  
    Quote Originally Posted by Treolo View Post
    I've been patienced for a long time and I'm starting to lose it. Yes, you guys are right. The 700p has lots of issues that are not related to third party software. Where is that long list that we all once made? Could anybody repost it? We need to raise our voices once again and make sure we are loud and clear this time. Let's see where do we start? I think asking TreoCentral would be a good start, then emailing Palm (ColliganE@palm.com???)
    Now, if we don't get any answers I think we can go to the bloggers Engadget, Treonauts, etc and submit our concern. I'm on it so count on me if you need me.

    Al
    Me too. This needs to be done somehow. Maybe even a post on the homepage of this site or treonauts. A MAIN article of this problem and not just on the message boards. That way if the read the main page they'll see it. And if they are too scared to post that, send an e-mail on behalf of all of us with all we've said.

    I'll even point out the things I said about other software, an expensive laptop that should work, the mp3 player deal, and how i'd really be pissed if I had a 30 second lag in time from hitting the breaks till my cars computer sensed it. Tons of things to compare too.

    1. I buy a blender I expect it to blend

    2. I buy a laptop, I expect it to work. I haven't purchased a BETA laptop before. And if I have problems with software (like firefox) I can accept that since I didn't pay a penny for it. But one thing that works is going from Web to e-mail to word, to opening up Excel, to playing mp3s, etc.

    3. I buy an mp3 player, I expect it to play mp3s, not a BETA one that only plays every other song or lags 30 seconds from song to song.

    4. I buy a TV, I expect it to show a picture and switch channels without a 30 second lag.

    5. I buy a digital clock to put in my room, I expect it to change every minute, not one that waits another 30 seconds to go from 8:54-8:55.

    6. I buy a 700p, I expect it to go from screen to screen with no problem. No lag in blazer, or other apps for that reason. I expect it not to reset out of know where, NOT freeze if I hot synch, etc etc. If people have that many problems with one device, it CLEARLY shouldn't have been released, and if so, it should be updated every couple of weeks. I don't care if your PALM or not. Other companies release firmware updates and what not all the time. Linksys, Microsoft, etc etc. Even Firefox is on top of things constantly. It's like man, we've got a problem here, here, and here, lets get it fixed. Plam on the other hand doesn't give a crap. And I will tell you right now they aren't my 3rd party apps, and even then, what, should we not install programs? If my laptop didn't handle other programs, that would suck, but it DOES, and they all work.
  17. #57  
    first the y need to fix the treo 700p lag, text messaging lag and second put the 700p on GSM. That is my gripping.
    Google is my Best Friend


    The Building of the Biggest Software Site EVER!

    http://www.treoquestions.org/questions/downloads.php
  18. #58  
    All,
    This is a reassuring post--similar to ones in the first few days of life for the 700P. Most recent posts have been pretty much defending palm and holding out hope for an update. I personally am not for a class action lawsuit, but I am certain cases have been filed for less substantial causes. I do think we should do a few things first (and REALLY do them not just talk about it on this thread )
    1. Would a moderator PLEASE reply to this thread? Harv? Bueller?
    2. Would a moderator please call and/or email palm and politely ask them when not if an update will be released for the 700p?
    3. If we get a pretty good response (ie--"planned update due by Thanksgiving..."), then we are good to go.
    4. If no response or if we are told an unreasonable date (Feb 07 for example), then would a moderator PLEASE officially post a "Petition Thread" we could "sign" and turn into Palm and multiple other tech sites petitioning for an update ASAP?
    I think these are reasonable first steps. I like my 700P and would love to rec. to my friends and co-workers, but frankly it has been a nightmare compared to my 600 and 650 when it comes to data access issues, "white screen time", cache handling, etc. This could and should be the best Palm phone yet, but it's too unrealiable. I am REALLY thinking about giving myself an early X-mas present with a 700wx if we don't receive an update soon.
    thanks,
    Doug
  19. #59  
    I have a 650 which is still TOTALLY DYSFUNCTIONAL.

    Yes it has a gorgeous touch screen, pity the phone and applications don't work. I have to do a soft reset or remove the battery about 10 times a day. Battery life is about 5 hours. Needless to say, I'm a Physician, and then have to hang up, discontinue the call, then restart the phone, and then call people back. Oh and then with VolumeCare can still barely hear.

    PATHETIC PALM INDEED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Sure sounds like the 680 and 700 are still the same RUBBISH.
    ~* Peace
  20. #60  
    i juss went over to treonauts to look at new features.. and i must say a like with the bug fixes they better give us on this rom update. they better upgrade our phone ui to 3.0 like the 680 has..i pay top dollar and i want a nice ui on my phone. i dont want same ui as for 600 and up to 700. its time for a new look and the low baby bro of our treos have it and i want it along with the bug fixes. it seems like palm ha told us hi end treo buyers VAFFANCULO.
    <a href="http://www.xboxlc.com/profile/geezy_da_great">
    <img src="http://www.xboxlc.com/cards/sig/sc/geezy%20da%20great.jpg" border=0>
    </a>
Page 3 of 6 FirstFirst 123456 LastLast

Posting Permissions