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  1.    #1  
    Use good judgment with a reliable, stable treo when purchasing their applications. I encountered frustrating difficulty registering my license keys with the applications that I have purchased from them. Unfortunately, I have had several replacement phones and have had to do several hard resets on occasion. (After a hard reset my license keys for their applications where gone)

    Some of their responses that I received from them regarding my situation are numbered below. Keep in mind that my license keys never changed; motionapps just block them from registering with their system. New keys where never actually issued, I have the same exact license keys that I was given at the time I purchased the products but after registering the keys through there online system from my Treo 3 times, the keys would no longer work. They never issued me "new license keys", (that phase is misleading in their response); they just unblocked the ones that I had been given at the time of purchase so that they would work through their online registration system.

    1. We are very sorry for the inconvenience caused by replacing Treo phones and we would like to issue you new licenses but our internal policy does not allow us to issue more licenses without a relevant paper work from the carrier or Palm confirming each device replacement.

    Best Regards,
    Boris

    MotionApps Customer Support
    www.MotionApps.com - Making Your Treo Tremendous

    2. We are very sorry for the inconvenience this may cause.
    Please note that we regularly issue three licenses per each individual product purchase to enable our customers to instantly register purchased products on two replaced devices.

    Best Regards,
    Boris

    MotionApps Customer Support
    www.MotionApps.com - Making Your Treo Tremendous


    3. Please note that the license is assigned to the device and we can not guarantee that purchased software license will work on every device available today and in the future.
    We guarantee that the purchased software license works on the device it is purchased for.

    For the same device, you may have as many hard resets as you need and the license will remain. In addition to this, our current policy is to deliver three licenses per purchase instead of one purchased license. This allows you to move quickly in case of device replacement. However, if you replace your current device for some new device type, that you initially didn't purchase the license for, we may not guarantee that the software will work on that new device and you may need to purchase new software licenses.

    Best Regards,
    MotionApps Customer Support

    www.MotionApps.com - Making Your Treo Tremendous

    I might be wrong in feeling this way but I truly do not believe that I am. I personally feel that if I purchase application with a license key I should be able to use my application w/license key without such limitations. I have proof of purchase, confirmations and order numbers for these applications. MY intention is to upgrade my treo 650 in the next few months to the treo 700p and at that time from what they have stated above my current keys for these applications will be blocked again (and will not work) from registering through their online system from the new phone. I have purchased 4 of their applications however; I will never purchase another application from them ever again. I will not be re-purchasing the same applications from them that I have already purchased for the treo 700p. I have purchased approximately 25 applications for my treo through various company’s online. I have invested a considerable amount of money (I love my treo). I have not encountered this problem with any other applications/developers regarding license/registration keys thus far. Hopefully, I will not have this problem with any other applications that I have purchased. After this experience, I won't be purchasing any more applications for my treo for a long, long time if ever again. I hate to miss out on new and exciting applications for the treo but I am truly discouraged, and frustrated with their customer service policy. Going through all of this with motionapps is spoiling the fun I have with my treo.
  2. #2  
    Hypothetically, one could pay for the products (as you have) and without ethical dilemma use a pirated copy that doesn't bother with their registration hassles. It's unfortunate that their strict internal policy only inhibits legitimate users, isn't it? Because people who steal don't mess with fake codes, they bypass the whole code aparatus. After a similar situation to yours, I began looking for alternatives to MotionApps--soundrec, pockettunes, etc.
    In Socialist Empire, tired joke laughs at YOU!
  3. #3  
    Quote Originally Posted by supersocialist View Post
    Hypothetically, one could pay for the products (as you have) and without ethical dilemma use a pirated copy that doesn't bother with their registration hassles. It's unfortunate that their strict internal policy only inhibits legitimate users, isn't it? Because people who steal don't mess with fake codes, they bypass the whole code aparatus. After a similar situation to yours, I began looking for alternatives to MotionApps--soundrec, pockettunes, etc.
    I also believe that this policy sounds far too strict, especially taking into consideration that over time, the Treos are likely to be replaced several times. Rather than protecting the company from piracy and fraud, offering legitimate users no solution in cases like this, fosters the opposite of goodwill. I don't think this policy has been well thought through, and I too will begin to look for alternatives unless the policy is changed to meet the realities of frequent Treo replacements. I used to recommend their products, now I'm starting to feel uncomfortable owning them...

    Do other Palm related software companies have such stringent rules? I don't recall having seen a case like this before.
  4. #4  
    Quote Originally Posted by copernicus View Post
    Do other Palm related software companies have such stringent rules? I don't recall having seen a case like this before.
    tomtom, at least ver 4 & 5.
  5. #5  
    Quote Originally Posted by sblanter View Post
    tomtom, at least ver 4 & 5.
    These are not good precedents if the users really are legitimate. You own the software but if you have problems, you don't? Requiring users to provide some paperwork after a few replacements (as was mentioned/offered in the original post) is a far more balanced and fair approach. I wonder why they went back on this?

    It just doesn't sound like good business practice to do this to your *legitimate* customers. Protect youself yes, but do it intelligently, and always be considerate of your customer base. I really don't think that they have thought these policies through.
    Last edited by copernicus; 09/17/2006 at 12:44 PM.
  6. #6  
    I agree completely. I will never buy another MA product. Two replacement 650's and a new 700p and I had to fight to get new keys.

    They told me that the software was only for the 650 not the 700.

    I have since ditched mvoice and mring. I will not support them any longer.

    For that matter once Treo has a windows version with more memory for the USA market I'll be dumping the Palm OS altogether. I'm tired of the stagnate state of software development for the OS.

    Wow that felt good to rant.
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    #7  
    Quote Originally Posted by copernicus View Post
    Do other Palm related software companies have such stringent rules? I don't recall having seen a case like this before.
    Its not the same thing but Mobipocket DRM protocols make migration a headache too. Here's a post i wrote a while back about it (I still feel very upset about it, even after six or mr more months have passed so I can well relate to the OP's feelings).


    "I was just going to recommend Mobipocket, based on some good experience I had with it in generating ebooks about a year ago (using the $30 "Home" version of their ebook creator - handles doc and html. But this reminded me that I had accidentally deleted the Palm MobiReader application a week ago. So I re-downloaded the new version of the free reader, and to my horror found that 5 books that I had paid good money for a while back were now unreadable because something about them is now not matching my Mobipocket "Personal Id #". I'd heard about such issues with readers that use proprietary formats, but hadnt the non-joy of experiencing it myself.

    I checked on the Mobireader forums, and it seems this is indeed quite common, and while apparently fixable, it is an extremely bothersome procedure, involving redownloading the books, then using their (free) PC version of the reader to send them through to the Palm with the correct "cloaking" as it were."
  8. #8  
    I didn't realize this about motionApps. I was already sitting on the fence regarding them due to the ridiculous separate app they install in memory for no other purpose than to track all of your registration keys -- way, way too much overhead for such a simple task.

    Motion Apps is off my list of legitimate software vendors.
  9. #9  
    Ok, I'm confused. when u warrenty swap your palm.
    Do you hotsync to maintain the same Hotsync user ID?

    I haven't hotsynced with a pc in a year and a half nor do I own a pc. I use a hack to maintain my user ID when I "clean" my palm.

    is your user I'd changing with every new palm?
  10. #10  
    no, some apps also require a phone Id( aka hssn ) in conjunction with the hotsync username that creates a unique reg. code that you have to then tell the developer, who will then send you a product key( usually in .pdb format ). So the problem comes when you replace the treo, which will have a new phone identification, which will give you a new software code for the app that uses the hssn & hotsync id as well.
    !! uNo.....DoS.....tReO!!

    http://www.myspace.com/ljj8503
  11.    #11  
    No, I have not changed my hotsync Id. The majority of the applications that I have purchased are linked to my hotsync Id. Their applications are not linked to my hotsync Id and I don't believe they are linked to the phone Id either. The can monitor the amount of times that the application has been registered because it connecteds to their online server through the application itself when you enter the license/registration key. The application connects to the internet for completion of the registration which inturn sends a mlicense application to reside on your phone. I have not encountered any problems where my hotsynce Id is concerned. (Note: they did however, eventually unblock my license/registrations after I provide them with the documentation from my cell phone carrier)
  12. #12  
    I've had the same problem with MotionApps. They did unblock my license (after emails, explanations, proof, etc.), but I no longer use any of their programs.

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