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  1. daver42's Avatar
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       #1  
    Has anyone performed a "Zero Out" reset on their 700p? According to the Palm website it says it's for the 650 only, but maybe the KB document isn't updated. It's more than a hard reset, it reformats internal memory wiping out extra data so it truly resets it to factory fresh. My question is does it wipe out my phone id/data etc? Meaning, will I have to call Sprint to reactivate the phone? Thanks!
  2. Bumble's Avatar
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    #2  
    Quote Originally Posted by daver42 View Post
    Has anyone performed a "Zero Out" reset on their 700p? According to the Palm website it says it's for the 650 only, but maybe the KB document isn't updated. It's more than a hard reset, it reformats internal memory wiping out extra data so it truly resets it to factory fresh. My question is does it wipe out my phone id/data etc? Meaning, will I have to call Sprint to reactivate the phone? Thanks!
    It will be still active on the account, but you would need to reprogram the phone. I did a zero out reset using my msl and going throught the ##786#, menu button, then reset.
  3. samboy's Avatar
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    #3  
    What purpose does this serve that can't be accomplished through a hard reset?
  4. daver42's Avatar
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       #4  
    Samboy, here's the direct URL:
    http://kb.palmone.com/SRVS/CGI-BIN/W...1,Case=obj(887)

    From what I gather from this KB doc, a hard reset erases your data but there could be some residual. The zero out reset, completely rewrites non-volatile memory with zeros and ones to "eradicate" all traces of your data. Basically the same as a binary pass when purging old hard drives.
  5. #5  
    Also a zero out reset deletes your phone number and other programming in the phone so you have to call Sprint and use your MSL to get information back into it. With a hard reset, the phone number and programming stay in the phone.
  6. daver42's Avatar
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       #6  
    What's MSL stand for? Thanks!
  7. #7  
    Quote Originally Posted by daver42 View Post
    What's MSL stand for? Thanks!
    What is an MSL code?
    Sprint, as well as other wireless carriers, lock their phones with a 6-digit code. Most carriers call it the SPC or Subsidy Provider Code, Sprint had to be special and call it the MSL code or Master Subsidy Lock code.
    -- cellphonehacks.com
  8. #8  
    I don't believe a zero out reset will require you to call Sprint as I have zero out my old 650 plenty of times and restoring from a back up puts everything back to my phone including MSID etc. I don't see why this would change on the 700.

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