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  1.    #1  
    I reformatted my computer and tried to hotsync my treo. During the hotsync, windows seems to be looking for Palm Handheld drivers, but can't find any... online or on the genuine XP professional CD that I put in my drive. I've tried this on several computers in the house, and they all can't seem to find this 'Palm Handheld' driver. Any ideas?
  2. #2  
    Go to device manager, look for the yellow question mark and manually update the driver by pointing the driver manager to the correct inf file.


  3.    #3  
    what's the correct .inf file?
  4. #4  
    update the driver in device manager.
    *make sure treo is still plugged in the USB port
    *you'll see Palm OS Device or something similar, go to properties, drivers tab, update driver.
    *choose Search for a suitable driver for my device
    *put a check mark in Specify a location or Include this in the search
    *click in browse

    the driver is in the directory of:

    C:\Program Files\Palm\USB_Driver

    then next...

    if problem still persist you could refresh the driver ID of palm

    *open regedit on XP then regedt32 on win 2000
    *expand HKEY_LOCAL_MACHINE
    *expand SYSTEM
    *expand CurrentControlSet
    *expand Enum
    *expand USB

    on XP
    -rightclick on VID_0830&PID_**** then choose permission
    -put a check on allow full control then ok
    -rightclick on VID_0830&PID_**** then delete, yes on the prompt

    on win 2000
    -highlight VID_0830&PID_**** then click security from the menu
    -then permission
    -put a check on allow full control then ok
    -rightclick on VID_0830&PID_**** then delete, yes on the prompt

    *then do a sync while device manager window is open
    *if problem still persist, do clean uninstall
    ____________________________________________
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