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  1.    #1  
    Randomly (perhaps once a month) a hot sync causes all my data (calendar, etc.) and registration settings to be lost. It doesn't cause a hard reset - I still have all my apps. I just lose all my data and settings. Any idea what could be causing this?
    I use Verizon Wireless service, and the TomTom GPS software, as well as many other third party apps.
  2. #2  
    Have you ever looked at your Hotsync log after one of these episodes? What does it say?
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
    <script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
    <a href="skype:wwgamble?call"><img src="http://mystatus.skype.com/balloon/wwgamble" style="border: none;" width="150" height="60" alt="My Skype status" /></a>
  3.    #3  
    Yes. I got 3 error messages this morning:
    "Unable to create handheld database - SyncCreateDB returned 4019"
    "Protocol error: The requested command is not supported (4019)"
    and:
    "Error loading preferences for account Versa Mail (8 errors)"

    At the end, it does say "OK Backup"
  4. #4  
    Quote Originally Posted by djlmiller
    Yes. I got 3 error messages this morning:
    "Unable to create handheld database - SyncCreateDB returned 4019"
    "Protocol error: The requested command is not supported (4019)"
    and:
    "Error loading preferences for account Versa Mail (8 errors)"

    At the end, it does say "OK Backup"
    1. Browse your desktop and go to C:/Program Files/palmOne/[User Folder]

    2. Rename the Exchange folder to Exchange_old

    3. Hotsync again- this should get rid of the SyncCreateDB error message.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
    <script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
    <a href="skype:wwgamble?call"><img src="http://mystatus.skype.com/balloon/wwgamble" style="border: none;" width="150" height="60" alt="My Skype status" /></a>
  5.    #5  
    I'll try that - any idea what causes it to happen in the first place?
  6. #6  
    Quote Originally Posted by djlmiller
    I'll try that - any idea what causes it to happen in the first place?
    I'm not clear on it myself, but if you search the site using, "SyncCreateDB returned 4019", you'll find several discussions on the topic.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
    <script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
    <a href="skype:wwgamble?call"><img src="http://mystatus.skype.com/balloon/wwgamble" style="border: none;" width="150" height="60" alt="My Skype status" /></a>
  7.    #7  
    Thanks for your help!
  8. Devtodi's Avatar
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    #8  
    I know that on my sprint phone, I went into the folder and changed the 'backup' file to backup old and the phone created a new backup file and stopped reseting. I was told by sprint that sometimes files get corrupted and thus cause the reset.
    I've seen things you people wouldn't believe...

    Roi Batty


    palm IIIe(clear plastic)/m130/Tungsten E/Sprint Treo 650/Treo 755p

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