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  1.    #1  
    Has anyone else noticed now when you recieve a picturemail and save it to your phone it is saved as a locked item (meaning you can't forward, when I try to assign it to a contact it resets the phone, etc...)? <with Sprint> It was never like that on my 650, just wondering if anyone else is having this problem. Thanks.
    Last edited by Bad Ash; 06/04/2006 at 10:59 PM.
  2. #2  
    I am having the same problem, one of my friends as well. I called Sprint Treo Support. They said they were filing a "trend report". I think that's like falling into a black hole.
  3. #3  
    yea I think that's crazy I guess we are all have that problem...this better get fixed soon not later..
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  4. hall316's Avatar
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    #4  
    this also happens when you send a ringer to your phone over the air. I have no clue why it does it, but it does.
  5. Fofer's Avatar
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    #5  
    Maybe the phone assumes that all media received this way is a purchase and needs restrictive DRM assigned to it?
  6. #6  
    Quote Originally Posted by Fofer
    Maybe the phone assumes that all media received this way is a purchase and needs restrictive DRM assigned to it?
    I think this is likely
  7. #7  
    Quote Originally Posted by Bad Ash
    Has anyone else noticed now when you recieve a picturemail and save it to your phone it is saved as a locked item (meaning you can't forward, when I try to assign it to a contact it resets the phone, etc...)? <with Sprint> It was never like that on my 650, just wondering if anyone else is having this problem. Thanks.
    Same problem! I was stuck in an unending resetting loop and had to HARD RESET! Big bummer.

    I hope this gets fixed soon.

    Also, accessing your sprint pcs online is SLOW!!!
  8.    #8  
    For now what I have been doing is forwarding the picturemail to my email and downloading them that way to my phone. The media does not get locked that way. But I hope they fix this problem.
  9. Fofer's Avatar
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    #9  
    Quote Originally Posted by hall316
    this also happens when you send a ringer to your phone over the air. I have no clue why it does it, but it does.

    Well I tested this out tonight; I downloaded a WAV from here...
    I imported it into iTunes...
    Used iTunes to convert it to 32 kbps AAC file (which gave the file a .m4a suffix)...
    Then I used this site to send it to my phone.
    Downloaded the file fine, and yes, it does show up in my ringtone list with a lock icon next to it.
    However, I was able to assign it to a contact just fine, and it rings just fine when that contact calls me.

    FWIW, YMMV.

    Now I am off to add a bunch of fun new ringtones...
  10. #10  
    i just emailed sprint a few days ago and told them the problem...2 days later i get a new email stating that they have reset my picmail password and everything should work fine....so i get the new password and..i had my buddy send me a pic and now its not locked....
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  11. #11  
    so your saying that a picture reset and a new pass word will clear this up?
    I got my palm pre on day 1 Treo 755p with sprint
    Bug me , zlauncher , Treo memo, Volume care pro, Backupman , Takephone,Agendus, 2day, Holidates, lex spell, Bdictionary, Mundu, Adrian Money ,Genius, Callblock,minitones,Pocket Tunes Deluxe, doc2go,Timesheet, bible reader,Checkers sea War,Hot reverse ,sudoku and Black jack (All games are on my sd card) , Yaps and crytex, safeguard
    Nvback up on 2nd 1gig sd card
  12.    #12  
    Quote Originally Posted by comedytreogirl
    so your saying that a picture reset and a new pass word will clear this up?
    Worked for me...
  13. #13  
    Quote Originally Posted by geezy
    i just emailed sprint a few days ago and told them the problem...2 days later i get a new email stating that they have reset my picmail password and everything should work fine....so i get the new password and..i had my buddy send me a pic and now its not locked....
    didn't work for me!
  14. #14  
    Quote Originally Posted by Bad Ash
    Worked for me...
    So if someone now sends you a picture it will no have that lock on it? after you save to phone? I spoke to sprint and palm and they are aware of the problem and they both say this is not a fix. please check your pictures again and make sure that once you save it to the phone they no longer have a pad lock on it. It seems that (bad ash) you are the only one that the reset of password has cleared this up.
    I got my palm pre on day 1 Treo 755p with sprint
    Bug me , zlauncher , Treo memo, Volume care pro, Backupman , Takephone,Agendus, 2day, Holidates, lex spell, Bdictionary, Mundu, Adrian Money ,Genius, Callblock,minitones,Pocket Tunes Deluxe, doc2go,Timesheet, bible reader,Checkers sea War,Hot reverse ,sudoku and Black jack (All games are on my sd card) , Yaps and crytex, safeguard
    Nvback up on 2nd 1gig sd card
  15. #15  
    Resetting password didnt work for me either. I was told by Sprint it had something to do with licensing with Palm. That's probably BS.
  16.    #16  
    Quote Originally Posted by comedytreogirl
    So if someone now sends you a picture it will no have that lock on it? after you save to phone? I spoke to sprint and palm and they are aware of the problem and they both say this is not a fix. please check your pictures again and make sure that once you save it to the phone they no longer have a pad lock on it. It seems that (bad ash) you are the only one that the reset of password has cleared this up.

    I think it's more than just reseting the password... but mine is working fine. So is Geezy's. (he posted above) I am able to send pictures I recieve to others with no problems.
  17.    #17  
    Quote Originally Posted by aznmode
    Resetting password didnt work for me either. I was told by Sprint it had something to do with licensing with Palm. That's probably BS.
    I'm calling BS as well. If that were true Verizon users would have the same problem. And I don't know a single person who has a 700 with Verizon having the same issue.
  18. #18  
    i have tried it again second pass word reset .power vision reset whatever ...... It didnt work again. Im giving up on this. for some it works , for others it doesnt .If you get yours to work please post . i just wanna see how many working treo there are out there.
    IF ANY ONE CALLS SPRINT AND GETS IT TO WORK PLEASE FIND OUT WHAT THEY ARE DOING SO YOU CAN SHARE WITH THE REST OF US HERE IN TREO LAND
    I got my palm pre on day 1 Treo 755p with sprint
    Bug me , zlauncher , Treo memo, Volume care pro, Backupman , Takephone,Agendus, 2day, Holidates, lex spell, Bdictionary, Mundu, Adrian Money ,Genius, Callblock,minitones,Pocket Tunes Deluxe, doc2go,Timesheet, bible reader,Checkers sea War,Hot reverse ,sudoku and Black jack (All games are on my sd card) , Yaps and crytex, safeguard
    Nvback up on 2nd 1gig sd card
  19. spyre's Avatar
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    #19  
    So I talked with Sprint today for a while and they said the options are such. You can forward the message to a normal email account and then save the pictures from that and it'll work. Also, you can create an album in your online picturemail account. When you get a new picturemail tell it to move the picture into that album. Then view the album and there is a send to device button or link or something that will then put it onto the phone with no lock. He said that otherwise it's a palm issue and they will need to update it.
  20. #20  
    The quickest resolve that I have found is to open the picture and select 'Draw on...' from the menu and then save it. You dont have to do anything to the picture, but when you save it, the padlock will no longer be there. Beats sending it to an email or whatever else people are doing!
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