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  1.    #1  
    Ok.. I've installed BBC for Palm. Using Treo 650 on Sprint with Lotus Domino/Notes.

    All seemed to install just fine. For some reason, the BBC account did NOT get set up in "Email" (or Versamail). When checking the BES log, we see the following:

    05/16/2006 10:01:14 AM Message sent to handheld (user Adam Rogers/USG, PIN 652CE4F9, "mail\arogers" on HQ1/USG): folder "($Inbox)", posted date 05/16/2006 10:01:38 AM, added date 05/16/2006 10:01:39 AM, tag 3292647, refID 2435278779, NoteID 446D6
    05/16/2006 10:01:14 AM SRP (user Adam Rogers/USG): tag 3292647, refID 2435278779, NoteID 446D6 returned ILLEGAL
    05/16/2006 10:03:35 AM Message sent to handheld (user Adam Rogers/USG, PIN 652CE4F9, "mail\arogers" on HQ1/USG): folder "($Inbox)", posted date 05/16/2006 10:03:55 AM, added date 05/16/2006 10:03:57 AM, tag 3292717, refID 3894869861, NoteID 446DE
    05/16/2006 10:03:35 AM SRP (user Adam Rogers/USG): tag 3292717, refID 3894869861, NoteID 446DE returned ILLEGAL

    Any ideas?

    We are using 3DES encryption.
  2. #2  
    Quote Originally Posted by adamrogers
    All seemed to install just fine. For some reason, the BBC account did NOT get set up in "Email" (or Versamail).
    You just answered your own question here. The install didn't go fine if the BBC account isn't there.

    Quote Originally Posted by adamrogers
    05/16/2006 10:01:14 AM Message sent to handheld (user Adam Rogers/USG, PIN 652CE4F9, "mail\arogers" on HQ1/USG): folder "($Inbox)", posted date 05/16/2006 10:01:38 AM, added date 05/16/2006 10:01:39 AM, tag 3292647, refID 2435278779, NoteID 446D6
    05/16/2006 10:01:14 AM SRP (user Adam Rogers/USG): tag 3292647, refID 2435278779, NoteID 446D6 returned ILLEGAL
    05/16/2006 10:03:35 AM Message sent to handheld (user Adam Rogers/USG, PIN 652CE4F9, "mail\arogers" on HQ1/USG): folder "($Inbox)", posted date 05/16/2006 10:03:55 AM, added date 05/16/2006 10:03:57 AM, tag 3292717, refID 3894869861, NoteID 446DE
    05/16/2006 10:03:35 AM SRP (user Adam Rogers/USG): tag 3292717, refID 3894869861, NoteID 446DE returned ILLEGAL

    The SRP bits are where the BES tries to send the message to RIM's servers for delivery via your wireless carrier. The ILLEGAL bit is in reference to your handheld PIN... meaning that there is no record of any device matching your PIN.

    This means that for whatever reason, your handheld is not connecting to to RIM's servers via your wireless carrier. You may not have access to blackberry.net on your current data plan. You should

    1) Contact your wireless carrier and arrange for them to add a BlackBerry data SOC to your account.

    2) After the BB data SOC has been added, remove the BBC software and reinstall it, being careful to follow all of the steps mandated in the Setup Guide.

    Following the BBC install, including two Hotsyncs, check the Email client on-device and ensure that you have a BBC account. Switch to the BBC account and select Preferences > Main. Verify whether the BBC client is connected to your wireless carrier and RIM (it will indicate "Connected").

    If you do not have a BB data SOC, connection is impossible.
  3.    #3  
    Quote Originally Posted by Chris Taylor
    You just answered your own question here. The install didn't go fine if the BBC account isn't there.




    The SRP bits are where the BES tries to send the message to RIM's servers for delivery via your wireless carrier. The ILLEGAL bit is in reference to your handheld PIN... meaning that there is no record of any device matching your PIN.

    This means that for whatever reason, your handheld is not connecting to to RIM's servers via your wireless carrier. You may not have access to blackberry.net on your current data plan. You should

    1) Contact your wireless carrier and arrange for them to add a BlackBerry data SOC to your account.

    2) After the BB data SOC has been added, remove the BBC software and reinstall it, being careful to follow all of the steps mandated in the Setup Guide.

    Following the BBC install, including two Hotsyncs, check the Email client on-device and ensure that you have a BBC account. Switch to the BBC account and select Preferences > Main. Verify whether the BBC client is connected to your wireless carrier and RIM (it will indicate "Connected").

    If you do not have a BB data SOC, connection is impossible.
    Thanks Chris - I'm on the phone with Sprint right now and they are clueless as to how to add BB data SOC to a Treo account/phone.

    Did other Sprint users need to add BB data SOC to get this to work? What does SOC stand for?
  4. #4  
    Quote Originally Posted by adamrogers
    Thanks Chris - I'm on the phone with Sprint right now and they are clueless as to how to add BB data SOC to a Treo account/phone.

    Did other Sprint users need to add BB data SOC to get this to work? What does SOC stand for?
    Heh. I've forgotten what SOC stands for (something like Service Order Code) but in layman's terms it means "type/class of service" -- in your case, a BlackBerry data plan.
  5. #5  
    Quote Originally Posted by adamrogers
    Thanks Chris - I'm on the phone with Sprint right now and they are clueless as to how to add BB data SOC to a Treo account/phone.

    Did other Sprint users need to add BB data SOC to get this to work? What does SOC stand for?
    FWIW - I am on Sprint. I have only Vision, no special BB data plan. I was able to install BBC and it works fine without having Sprint do anything special to my account.
  6. #6  
    Quote Originally Posted by crawform
    FWIW - I am on Sprint. I have only Vision, no special BB data plan. I was able to install BBC and it works fine without having Sprint do anything special to my account.
    Same here.
    --Steve

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