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  1.    #1  
    Oh my trusted TreoCentral members.

    Dropped my phone today and now none of the hardware buttons respond (with some strange exceptions noted below).

    Touchscreen works fine.

    What is strange is that the center button still seems to work. And, when I did a hard reset the Treo recognized the "up" directional disk. Plus, when the power is off and I hit one of the application buttons, the Treo "turns on" to the appropriate application. So the buttons are being recognized in some situations.

    But, when the unit is on, can't use directional disk, application buttons, power off button etc.

    Any help you can provide would be much, much appreciated.

    Many thanks to all.
  2. #2  
    After you performed the hard reset, but before you restored your apps via hotsync, did the buttons respond? If not, then I'm afraid it's truly a hardware problem - time for return and replace.
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
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  3.    #3  
    So, this is very interesting.

    I've discovered that the buttons will work under very specific circumstances:

    1) If I turn on the unit by popping out/reinserting the SD card, the buttons will work.

    2) If I receive a call when the unit is off, the buttons will work.

    However, in both situations, after the unit is turned off, and I use any other means to turn the unit on again, the buttons will no longer work (until I follow step 1 or 2 above)!!!

    And Bill, to answer your question, the buttons did not respond after I did a hard reset. They only respond when I use approach 1 or 2 above.

    It is just strange that the unit clearly recognizes the buttons under specific circumstances. But I guess it still sounds like a hardware issue. waaaaaaa.

    Any other suggestions are welcome.
  4. #4  
    Quote Originally Posted by Bertone
    So, this is very interesting.

    I've discovered that the buttons will work under very specific circumstances:

    1) If I turn on the unit by popping out/reinserting the SD card, the buttons will work.

    2) If I receive a call when the unit is off, the buttons will work.

    However, in both situations, after the unit is turned off, and I use any other means to turn the unit on again, the buttons will no longer work (until I follow step 1 or 2 above)!!!

    And Bill, to answer your question, the buttons did not respond after I did a hard reset. They only respond when I use approach 1 or 2 above.

    It is just strange that the unit clearly recognizes the buttons under specific circumstances. But I guess it still sounds like a hardware issue. waaaaaaa.

    Any other suggestions are welcome.
    Doesn't seem like to bad of a workaround
  5. #5  
    I have a 650 of one of my colleagues that is EXACTLY as you described. He dropped it and now the buttons are non-responsive. I can pop the card out and it may work until the screen goes blank due to the time-out period. I took it back to our vendor and he found that since Sprint and Nextel merged, he can't take it to a Sprint store and they will exchange it. They said to contact Palm directly. Well, he did contact them and they said that they had to talk to the end user to be sure that everything has been done to make sure it is a hardware issue. I have picked it up from our vendor, but have not called Palm yet. I did go through and do a hard reset, update to latest 1.13a, and a couple of soft resets. It worked for awhile and then went right back to the non-responsive action. I can use compressed air and get it better. If I can't get Palm to exchange it, I will probably open it up and see if I can blast the internal components with air.
  6.    #6  
    Thanks JohnH -- very interested to hear what you find out.
  7. #7  
    I had the EXACT same problem this weekend, so I searched this forum this morning. After reading this thread, I looked very closely at my phone and noted that the "R" key appeared to be askew and pressed in. I used a small screwdriver to gently pick the key out to its normal position and now the phone works normally again. The R key still works too, although it is pretty sensitive.

    Hope this helps someone!

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