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  1.    #1  
    Sorry All - I've had this up on my own thread for 10 days with 77 views and no replies and I'm now very desperate for some help please. Didn't realise due to my ignorance and not looking round the forums that posting here seems to bring results! I hope so...

    I have a Treo650 connected to pc with cable/cradle. Whenever I try to HotSync it starts well but then it stops & I get an error log. I have been through the advice on Palm's Support Site (uninstall & reinstall Palm Desktop; remove 3rd party applications; change user name) but the Sync still always stops at this point. Please can you help me - I haven't backed-up for nearly 2 months now & I'm starting to fear for my data! Thank you if poss...

    My Handheld log says:
    "HotSync operation was terminated. Some of your data was NOT backed up.
    An application on the pc failed to respond to the Hotsync operation initialization notification. This application may need to be restarted."

    My pc log says...

    HotSync operation started for Ian Burnett Treo on 04/08/06 14:51:03

    PalmUpdate05 - QueryOk (Set verbose loging)
    PalmUpdate05 - QueryOk (Set loopback ready write)
    PalmUpdate05 - QueryOk (Set debug no forty second timeout)
    PalmUpdate05 - RegistryWrite (NOTIFIER_STAGE = 'INSTALLING')
    PalmUpdate05 - BroadcastSuccess (10 = 'Wizard wakeup install') 04/08/06 14:51:06
    PalmUpdate05 - RegistryWrite (USERNAME = 'Ian Burnett Treo')
    PalmUpdate05 - RegistryWrite (USER_DIR = 'C:\Program Files\Palm\BurnetI1')
    PalmUpdate05 - Customization Mode is marked on
    PalmUpdate05 - BroadcastSuccess (20 = 'Installing the Checker application') 04/08/06 14:51:07
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp.prc') 04/08/06 14:51:09
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp_deDE.prc') 04/08/06 14:51:10
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp_deDE.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp_enUS.prc') 04/08/06 14:51:11
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp_enUS.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp_esES.prc') 04/08/06 14:51:13
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp_esES.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp_frFR.prc') 04/08/06 14:51:14
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp_frFR.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'AAACheckerApp_itIT.prc') 04/08/06 14:51:15
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\AAACheckerApp_itIT.prc')
    PalmUpdate05 - BroadcastSuccess (85 = 'ENAUpdateWizard.pdb') 04/08/06 14:51:17
    PalmUpdate05 - Installed ('C:\Program Files\Palm\Checker\ENAUpdateWizard.pdb')
    PalmUpdate05 - BroadcastSuccess (30 = 'Verifying device version') 04/08/06 14:51:18
    PalmUpdate05 - RemoteCall (180 = 'Tokens - SCar(ENA) SRev(1.20) DCar(ENA) DRev(1.20)')
    PalmUpdate05 - RegistryWrite (SCENARIO_CARRIER = 'ENA')
    PalmUpdate05 - RegistryWrite (SCENARIO_REVISION = '1.20')
    PalmUpdate05 - RegistryWrite (DEVICE_CARRIER = 'ENA')
    PalmUpdate05 - RegistryWrite (DEVICE_REVISION = '1.20')
    PalmUpdate05 - RemoteCall (70 = 'Cap Version - (ENA-ENA-001)')
    PalmUpdate05 - RegistryWrite (DEVICE_CAP_VERSION = 'ENA-ENA-001')
    PalmUpdate05 - Installed ('C:\Program Files\Palm\CapPackage\PackageVersion.txt.pdb')
    PalmUpdate05 - RemoteCall (70 = 'Cap Version - (ENA-ENA-001)')
    PalmUpdate05 - RegistryWrite (NEW_CAP_VERSION = 'ENA-ENA-001')
    PalmUpdate05 - RemoteCall (258560 = 'SUCESS: Size is greater than zero')
    PalmUpdate05 - RegistryWrite (DEVICE_CAP_SIZE = '258560')
    PalmUpdate05 - Free device Ram is (11866112) 04/08/06 14:51:18
    PalmUpdate05 - Device Free Mem (11866112) - Device Cap Size (258560) 04/08/06 14:51:18
    PalmUpdate05 - Cap Payload size on disk is (258349) 04/08/06 14:51:18
    PalmUpdate05 - Payload size on disk is (11480650) 04/08/06 14:51:18
    PalmUpdate05 - Needed Free Mem (13776780) - Needed Cap Size (258349) - Needed Buffer (102400) 04/08/06 14:51:18
    PalmUpdate05 - DEVICE SPACE = (12124672) - NEEDED SPACE = (14137529) 04/08/06 14:51:18
    PalmUpdate05 - RegistryWrite (MEM_CAP_NEEDED_KB = '13806')
    PalmUpdate05 - RegistryWrite (MEM_CAP_KB = '11840')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker_deDE')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker_enUS')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker_esES')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker_frFR')
    PalmUpdate05 - DeletedCheckDeviceApp ('AAAChecker_itIT')
    PalmUpdate05 - DeletedCheckDeviceApp ('Treo 650 Release')
    PalmUpdate05 - DeletedCheckDeviceApp ('PackageVersion.txt')
    PalmUpdate05 - BroadcastError (1600 = 'Memory for Customization failed') 04/08/06 14:51:19
    HotSync Error: An application cancelled sychronization or failed to respond to a HotSync notification. Please ensure that you are not currently editing data using applications such as Palm OS Desktop or Install Tool. (8009)
    PalmUpdate05 - HS_SYNC_FAILURE Received 04/08/06 14:51:19

    HotSync operation completed on 04/08/06 14:51:19
  2. #2  
    <This doesn't fit the subject of the thread in which it was originally posted; I moved it out>

    Have you looked at this, yet?
    http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=68,E=0000000000318865736,K=8233,Sxi=2,useTemplate=Case.tem,CASE=32571
    V > Vx > m505 > m515 > T/T > T3 > TC > 650 > 680
    <script type="text/javascript" src="http://download.skype.com/share/skypebuttons/js/skypeCheck.js"></script>
    <a href="skype:wwgamble?call"><img src="http://mystatus.skype.com/balloon/wwgamble" style="border: none;" width="150" height="60" alt="My Skype status" /></a>
  3.    #3  
    Sorry for posting in the wrong thread - I guess I was getting desperate for help!

    Thank you for replying though and yes, I have tried ALL the relevant advice on that Palm page except the one requesting "help" from Palm as, living in the UK, that process involves hanging on the phone for up to an hour as they run through the advice they give on the "help" page and then they just ask you to send the unit in! I was hoping to solve the problem without doing that again (too painful last time!).

    But anyway, I have managed to resolve it! :-) Reading through the log I noticed the "DEVICE SPACE = (12124672) - NEEDED SPACE = (14137529)" line and went through my Treo deleting or moving to my card as many files as I could until the needed memory was big enough and it worked! Dont really know why I would have needed sooo much memory free for a Hotsync; the only thing I could think was I had queued a very large application to install but this wasn't the case in the end.

    Still a mystery but at least I have safe-data now so I'm happy!

    Thanks for your help and patience.

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