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  1.    #1  
    help with my new agendus pro program. i can not get the program to sync with outlook. i am not getting any where and i need some hand holding tech support to get this going. it worked in the demo but not with the full program. i dont understand.
    this is my hot sync log
    HotSync operation started for Roxanne on 01/14/06 12:04:26

    - Installed file: C:\Program Files\HandSpring\Roxann\Install\agenduspro_ota_en[1].prc
    OK Install
    OK Quick Install
    -- KeyContacts 3.5.0.0
    KeyContacts trial period expires in less than 20 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Contacts - Synchronized
    OK Tasks
    OK Media
    OK Memos
    -- KeyDates 3.5.0.0
    KeyDates trial period expires in less than 20 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Calendar - Synchronized
    -- KeyTasks 3.5.0.0
    KeyTasks trial period expires in less than 20 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Tasks - Synchronized
    -- KeyNotes 3.5.0.0
    KeyNotes trial period expires in less than 20 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Notes - Synchronized
    OK Calendar
    OK Contacts
    -- Call Log+ 1.0.1.0
    Call Log+ trial period expires in less than 20 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Call Log+ 1.0.1.0 - Fast synchronization
    -- Backing up CarrierProfiles2 to C:\Program Files\HandSpring\Roxann\Backup\CarrierProfiles2.PDB
    -- Backing up TextPlusDB to C:\Program Files\HandSpring\Roxann\Backup\TextPlusDB.PDB
    -- Backing up ANData-IAMBIC to C:\Program Files\HandSpring\Roxann\Backup\ANData-IAMBIC.PDB
    -- Backing up KeySuite Favorites CpFv to C:\Program Files\HandSpring\Roxann\Backup\KeySuite_Favorites_CpFv.PDB
    -- Backing up HSTraceDatabase to C:\Program Files\HandSpring\Roxann\Backup\HSTraceDatabase.PDB
    -- Backing up NetworkProfiles2 to C:\Program Files\HandSpring\Roxann\Backup\NetworkProfiles2.PDB
    -- Backing up SMS Msg Database to C:\Program Files\HandSpring\Roxann\Backup\SMS_Msg_Database.PDB
    -- Backing up SMS Quicklist to C:\Program Files\HandSpring\Roxann\Backup\SMS_Quicklist.PDB
    -- Backing up SavedViews-IAMBIC to C:\Program Files\HandSpring\Roxann\Backup\SavedViews-IAMBIC.PDB
    -- Backing up SyncMail to C:\Program Files\HandSpring\Roxann\Backup\SyncMail.PRC
    -- Backing up PowerRUN to C:\Program Files\HandSpring\Roxann\Backup\PowerRUN.PRC
    -- Backing up TextPlus to C:\Program Files\HandSpring\Roxann\Backup\TextPlus.PRC
    -- Backing up PhoneCallDB to C:\Program Files\HandSpring\Roxann\Backup\PhoneCallDB.PDB
    -- Backing up UninstallManagerData to C:\Program Files\HandSpring\Roxann\Backup\UninstallManagerData.PDB
    -- Backing up PhoneFavorites2DB to C:\Program Files\HandSpring\Roxann\Backup\PhoneFavorites2DB.PDB
    -- Backing up psysLaunchDB to C:\Program Files\HandSpring\Roxann\Backup\psysLaunchDB.PDB
    -- Backing up CpKDLocationsDB to C:\Program Files\HandSpring\Roxann\Backup\CpKDLocationsDB.PDB
    -- Backing up Graffiti ShortCuts to C:\Program Files\HandSpring\Roxann\Backup\Graffiti_ShortCuts_.PRC
    -- Backing up Saved Preferences to C:\Program Files\HandSpring\Roxann\Backup\Saved_Preferences.PRC
    -- Backing up Queries to C:\Program Files\HandSpring\Roxann\Backup\Queries.PDB
    -- Backing up FrameworkDB to C:\Program Files\HandSpring\Roxann\Backup\FrameworkDB.PDB
    -- Backing up 2dial profiles to C:\Program Files\HandSpring\Roxann\Backup\2dial_profiles.PDB
    -- The database for AgendusTour.PRC was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for AgendusTourStub.PRC was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for dbScan.PRC was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for iambicMobileStore.PRC was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for Snapper-MsgContent-Snpm.PDB was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for Snapper-MsgList-Snpm.PDB was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for Snapper-MsgMime-Snpm.PDB was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for Snapper-Prefs-Snpm.PDB was deleted on the handheld. Moving the backup to the Archive folder.
    -- The database for SnapperMail.PRC was deleted on the handheld. Moving the backup to the Archive folder.
    OK Backup

    HotSync operation completed on 01/14/06 12:06:19

    --------------------------------------------------------------------------------




    --------------------------------------------------------------------------------
    HotSync operation started for Roxanne on 01/13/06 14:52:33

    OK Quick Install
    -- KeyContacts 3.5.0.0
    KeyContacts trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Contacts - Synchronized
    OK EagleSoft
    OK Tasks
    OK Media
    OK Memos
    -- KeyDates 3.5.0.0
    KeyDates trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Calendar - Synchronized
    -- KeyTasks 3.5.0.0
    KeyTasks trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Tasks - Synchronized
    -- KeyNotes 3.5.0.0
    KeyNotes trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Notes - Synchronized
    OK Calendar
    OK Contacts
    -- Call Log+ 1.0.1.0
    Call Log+ trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Call Log+ 1.0.1.0 - Fast synchronization
    -- Backing up ANData-IAMBIC to C:\Program Files\HandSpring\Roxann\Backup\ANData-IAMBIC.PDB
    -- Backing up PhoneCallDB to C:\Program Files\HandSpring\Roxann\Backup\PhoneCallDB.PDB
    -- Backing up psysLaunchDB to C:\Program Files\HandSpring\Roxann\Backup\psysLaunchDB.PDB
    -- Backing up Graffiti ShortCuts to C:\Program Files\HandSpring\Roxann\Backup\Graffiti_ShortCuts_.PRC
    -- Backing up Saved Preferences to C:\Program Files\HandSpring\Roxann\Backup\Saved_Preferences.PRC
    OK Backup

    HotSync operation completed on 01/13/06 14:54:22

    --------------------------------------------------------------------------------




    --------------------------------------------------------------------------------
    HotSync operation started for Roxanne on 01/13/06 14:22:56

    OK Quick Install
    -- KeyContacts 3.5.0.0
    KeyContacts trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    -- FOLDER: Contacts
    Record Counts: Outlook Total Records In Folder: 282 Handheld Total Records In Folder: 282 Records Added To Folder: 282
    OK Contacts - Synchronized (Recovery)
    OK EagleSoft
    OK Tasks
    OK Media
    OK Memos
    -- KeyDates 3.5.0.0
    KeyDates trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    -- FOLDER: Calendar
    Record Counts: Outlook Total Records In Folder: 931 Handheld Total Records In Folder: 931 Records Added To Folder: 931
    OK Calendar - Synchronized (Recovery)
    -- KeyTasks 3.5.0.0
    KeyTasks trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    -- FOLDER: Tasks
    Record Counts: Outlook Total Records In Folder: 4 Handheld Total Records In Folder: 4 Records Added To Folder: 4
    OK Tasks - Synchronized (Recovery)
    -- KeyNotes 3.5.0.0
    KeyNotes trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    -- FOLDER: Notes
    Record Counts: Outlook Total Records In Folder: 5 Handheld Total Records In Folder: 5 Records Added To Folder: 5
    OK Notes - One-Time Action - Outlook Overwrites Handheld
    OK Calendar
    OK Contacts
    -- Call Log+ 1.0.1.0
    Call Log+ trial period expires in less than 21 day(s). - To purchase the full version, go to www.chapura.com/products.php
    OK Call Log+ 1.0.1.0 - Fast synchronization
    -- Backing up CarrierProfiles2 to C:\Program Files\HandSpring\Roxann\Backup\CarrierProfiles2.PDB
    -- Backing up ANData-IAMBIC to C:\Program Files\HandSpring\Roxann\Backup\ANData-IAMBIC.PDB
    -- Backing up KeySuite Favorites CpFv to C:\Program Files\HandSpring\Roxann\Backup\KeySuite_Favorites_CpFv.PDB
    -- Backing up HSTraceDatabase to C:\Program Files\HandSpring\Roxann\Backup\HSTraceDatabase.PDB
    -- Backing up NetworkProfiles2 to C:\Program Files\HandSpring\Roxann\Backup\NetworkProfiles2.PDB
    -- Backing up KeyContacts to C:\Program Files\HandSpring\Roxann\Backup\KeyContacts.PRC
    -- Backing up KeyDates to C:\Program Files\HandSpring\Roxann\Backup\KeyDates.PRC
    -- Backing up KeyLaunch-CpKL to C:\Program Files\HandSpring\Roxann\Backup\KeyLaunch-CpKL.PRC
    -- Backing up KeyNotes to C:\Program Files\HandSpring\Roxann\Backup\KeyNotes.PRC
    -- Backing up KeyTasks to C:\Program Files\HandSpring\Roxann\Backup\KeyTasks.PRC
    -- Backing up KeyToday to C:\Program Files\HandSpring\Roxann\Backup\KeyToday.PRC
    -- Backing up Call Log+ to C:\Program Files\HandSpring\Roxann\Backup\Call_Log_.PRC
    -- Backing up PhoneCallDB to C:\Program Files\HandSpring\Roxann\Backup\PhoneCallDB.PDB
    -- Backing up KeyAlarmLibrary to C:\Program Files\HandSpring\Roxann\Backup\KeyAlarmLibrary.PRC
    -- Backing up KeySuiteLibrary to C:\Program Files\HandSpring\Roxann\Backup\KeySuiteLibrary.PRC
    -- Backing up KeySuiteLibrary1 to C:\Program Files\HandSpring\Roxann\Backup\KeySuiteLibrary1.PRC
    -- Backing up psysLaunchDB to C:\Program Files\HandSpring\Roxann\Backup\psysLaunchDB.PDB
    -- Backing up Graffiti ShortCuts to C:\Program Files\HandSpring\Roxann\Backup\Graffiti_ShortCuts_.PRC
    -- Backing up Saved Preferences to C:\Program Files\HandSpring\Roxann\Backup\Saved_Preferences.PRC
    -- Backing up Queries to C:\Program Files\HandSpring\Roxann\Backup\Queries.PDB
    -- Backing up FrameworkDB to C:\Program Files\HandSpring\Roxann\Backup\FrameworkDB.PDB
    -- The database for ContactsAVIndex-PAdd.PDB was deleted on the handheld. Moving the backup to the Archive folder.
    OK Backup

    HotSync operation completed on 01/13/06 14:26:45
  2. #2  
    Key Contacts has overwritten the conduits. You must uninstall Key Contacts and then reinstall the Palm Desktop software to reestablish the conduits so that it will sync with Outlook.
    Moose Man
    Welcome my son, welcome to the machine.
    iPhone 3G, Treo 750, 680, 650, 600 and T5, T3, T, M515, M505, Vx, V, Prizm, Visor, IIIc, IIIe, Palm Pilot Professional, Palm Pilot (ok boys and girls a whopping 128k of memory - those were the days) and former Palm Beta tester.

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