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  1. #21  
    Quote Originally Posted by HobbesIsReal
    I think the bottom line for a lot of cell providers is you get the good the bad and the ugly....but if you are persistant they will bend towards the customer.
    If it is CS (Customer service) I agree, you can always hang up and talk to someone else who will cooperate with you. You can escalate and get what you want.

    My problem is more with TS (tech support). I find that the majority of Sprint and Cingular tech support people are incompetent. When I got my PPC6601 it took Sprint over an hour with 3 people running around looking for a manual to see how my phone should be programmed. Forget about Vision support for this phone. No one knows anything about it.

    On the other hand, Cingular's data support specialists' simplistic answer to my complaint about MEdia Works connection speed in EDGE country was "We can't make the phone go faster. That's just the way the Internet works."
  2. frh
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       #22  
    Sledgie, actually, it's more than 40 miles to the Fed Ex hub. But it takes 30 to 45 minutes to even get to the freeeway, then another 30 minutes to drive there.

    Tonyh, Ah, hindsight, I should have hung-up several times.

    So I have the new one, and it doesn't have the faults of the old one. Insteead, the physical connection between the screen half of the device and the heyboard half is so loose that pulling it out of it's cradle can open it up and expose the keyboard. The defective one felt very solid and secure. At this point. I'm frustrated, and don't know if I should complain or just live with it until it breaks.

    The rest of the story: Every time it rains, my high speed cable goes out until after the rain stops. I'm sitting here typing this on the BT keyboard... (Guess I had better get my POP 3 email set-up on the thing.) Rick
  3. #23  
    Rick....sounds like you have a tech problem lightnening rod in your back pocket!

    I know the feeling, I am on my 3rd 6601 and I previously had 4 treo 600s.

    At work....if there is an glitch with any of databases anywhere in the nation, it is an easy money bet it is in my District or with one of my employees.
  4. #24  
    Quote Originally Posted by sledgie
    there are lots of possible reasons, beryl.
    Yeah, you are right. Lots of reasons and lots of problems here:

    1. VZW not doing right
    2. bad waitress who doesn't bring the tea
    3. cable going out in the rain
    4. the friend with the equipment

    Hope they all get resolved satisfactorily.
  5. frh
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       #25  
    Quote Originally Posted by Beryl
    Yeah, you are right. Lots of reasons and lots of problems here:

    1. VZW not doing right
    2. bad waitress who doesn't bring the tea
    3. cable going out in the rain
    4. the friend with the equipment

    Hope they all get resolved satisfactorily.
    4. The guy is going to wait until next week for payment. I'm still trying to figure-out how / when to get the machine from Texas to Arizona. I'll either meet him half way to pick it up or give him $600 to deliver it around the end of the month.

    3. Cable is still out. When we first moved in, this cable company offered price concessions because our Homeowner's Association collects money for basic cable TV (with another company) even if we don't use it. But they screw up the bill every couple of months. I'm getting tired of the outages, and having to call them about the bill. So I cancelled the account. I called the company I pay through the Homeowners Association and told them to hook me up for basic cable only.

    The plan is to network the XV660 through my Linksys wireless router to takd advantage of the high speed connection. I bought an Ambicom SD wlan card from Comp USA. It didn't work. As soon as I get the XV6600 working, I'll buy a socket card. In the meantime, I'm using the lap-top's internal modem for dial-up access. If I can't get access through the XV 6600, I'll probably get DSL.

    2. Normally, I'll leave 15% to 20% tip. In her defense, the resturaunt was very busy and we had 10 people at our table. I still feel bad about only leaving 10%.

    1. The new phone is better, but it's way too easy to open the keyboard. I much preferred the solid feel of the first one. As far as the backlight just going off when I press the power button, at least half the time this one requires me to press it a second time to turn off the power instead of just the backlight. If I don't press it fast enough the second time, it turns back on. About half the time, when I turn it back on, the battery backlight level is re-set to zero. Unlike the first one, just taking this phone out of it's cradle has never reset the battery backlight level to zero intensity. As it stands, I've had two phones in a row that do this.

    The Bluetooth keyboard was working until the day before yesterday. I used it to post in a couple of forums. Then the phone stopped recognizing it. Short of a hard reset, I've done everything I can think of to restore it, including new batteries and un-installing and re-installing the drivers. I'm stumped.

    I have not sent the old one back yet because I suspect the problem might be a bug in the operating system, or Verizon's implementation of it. I was hoping there would be a patch (like withy the bluetooth headset issue). I just can't imagine no-one else is having this same issues. Any suggestions?
  6. sledgie's Avatar
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    #26  
    holy smokes batman. talk about bad luck.
    first question: are you sure ambicom sd card doesn't work? i was planning on buying one of these because i thought my socket wifi card was really slow - only about 40-50K/sec average (low side evdo speeds effectively which are 300-500k/s). i thought the ambicom sd card worked, as a few ppl have used it. did u try looking for wm2003 se or mobile edition drivers from ambicom's site?
    on a side note, the nice thing about the socket company is they do offer a good amount of support and frequent (as of late) updates and drivers - even if it is false advertising. it seems ppc's just can't reach 10 or even 1mbit through a sd card. even though (these are technical terms) we have a pxa263 processor capable of 32 bit data bus (we should easily be able to get 12.5 mbit/sec transfer through sd slot) it just doesn't work like that. i wish i had a better explanation on why these wifi sd cards can't even do 100k or 200k a sec, even through a lan network. the fastest i've seen using this socket wifi sd card is a burst of 90k/sec and thats with 4 bars. i can't wait for sprint evdo.
    #2. how aggrivating your handheld power turns back on. something interesting to note _ if you *hold* the power button on top for 2-3seconds, it will only turn the backlight off. if u push the power button it will turn into sleep mode/until something wakes it up. you might be holding it too long or pressing it too fast. sometimes when i have 5 or 10 programs running it will take half a second for it to turn off, or vice versa. the backlight problem i will look into... i keep mine at relatively low (i think one notch up from no backlight) and whjen i'm charging i keep it on close to full. but for it to switch back - perhaps TAP the ok button on the upper right hand corner or the ok hard button the next time you make changes. not to suggest you made an error but, what an annoying bug if this is true. i'll search on the xda forums to see if anyone mentioned this.
    bluetooth - what keyboard are you using? is bluetooth turned on with your device? remember device drains much faster when it is, and could be possibly insecure unless u set it up properly. if you go into bluetooth settings and hit search for devices and your keyboard isn't recognized, it could be you need to set it up again or perhaps the key is corrupted. there have been bluetooth problems but the latest bluetooth unofficial patch build 3500 seems to solve a lot of problems...only problem is...it solves them on sprint devices and peopl can't figure out why the verizon only works best with 3100 build. i will look into these problems as i can relate about how frustrating this must be. unfortunately, this handheld will never REPLACE a notebook.... it is close in a lot of ways but...this technology is not perfect yet and there are a good amount of bugs/problems that pop up.
    in the meantime, don't feel you have to explain why you didn't tip someone so much for lousy service or explain the rain/dish/cable problems, let alone why you couldn't just leave your $700 phone outside your house or office or why you couldn't pick it up. those people live in a very self centered world and don't understand a lot of people have things to do and work constantly just to make ends meet. a response to them is not really worth your time and just adds to the frustration...
    sledgie
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    #27  
    btw just to add to this, i realized that you *could* be holding the turn off/on button too long for it to reset to zero. i just tested it a few times, and with the exception to windows media player (where you can turn off the screen but buttons still work by taping the center key on the 5 way) if you hold the power button for 2 seconds, screen resets to zero. if you go to the brightness settings at this time, the brightness will be at zero. if i hold it for 2 more seconds, brightness goes back to what i hjad it set to before. i hope this is your problem as it seems solvable. just a quick click turns power off. holding it turns backlight off and resets to zero until you hold it again to resume backlight.
    sledgie
  8. frh
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       #28  
    Quote Originally Posted by sledgie
    are you sure ambicom sd card doesn't work?
    Well, It didn't work in my first one. It has 2003 drivers, and they installed OK, but when I slipped the card in, it was real loose. After quite a bit of fooling around with it, the little light on the card came on. But the XV6600 didn't recognize it had a card in it, so I took it back to Comp USA.

    Are other people having the slow transmission problems with the Socket card. I was planning to get one as soon as the backlight problem gets resolved. On the other hand, if there is a way to get internet access from the phone to my PC through the cradle, I wouldn't need a wifi card.

    Quote Originally Posted by sledgie
    btw just to add to this, i realized that you *could* be holding the turn off/on button too long for it to reset to zero. i just tested it a few times, and with the exception to windows media player (where you can turn off the screen but buttons still work by taping the center key on the 5 way) if you hold the power button for 2 seconds, screen resets to zero. if you go to the brightness settings at this time, the brightness will be at zero. if i hold it for 2 more seconds, brightness goes back to what i hjad it set to before. i hope this is your problem as it seems solvable. just a quick click turns power off. holding it turns backlight off and resets to zero until you hold it again to resume backlight.
    Not the case. I understand about that. Just for the heck of it I stopped at the Verizon store this afternoon. They fooled around with it and a tap on the off switch kept turning the backlight off. They swapped it out for one that doesn't have the problem (at least not yet). Rick
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