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  1. ogeneo's Avatar
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       #1  
    "We think this has been so blown out of proportion... it's fun to have a story, but it's not fun on the other side. So here's what we're going to do to make our users happy. The first part is the software update, that fixes the way the bars report and other bugs, that's out now. Second, people said the bumper fixes everything... 'why don't you give everybody a case'? Okay -- we'll give you a free case."
    • A free case for every iPhone 4 buyer. If you got one, we'll give you a refund, no restocking fee
    • We will offer a choice of cases
    • If you bought a bumper, we'll give you a refund



    We do this because we love our users, and if we screw up, we pick ourselves up and we try harder. And when we succeed, they reward us by staying our users. We take this really personally. Maybe we should have a wall of PRPRPR $people$ $keeping$ $us$ $away$ $from$ $this$ $stuff$, $but$ $we$ $don$'$t$, $we$ $take$ $it$ $really$ $personally$. $So$ $we$'$ve$ $worked$ $the$ $last$ $22$ $days$ $on$ $this$ $trying$ $to$ $solve$ $the$ $problem$. $And$ $we$ $think$ $we$'$ve$ $gotten$ $to$ $the$ $heart$ $of$ $the$ $problem$.
    They hit it out of the park..... Addressed the issue head on, showed that they are not alone with antenna issues, invested tons of money in testing, stepped up for their user base. Offered full refunds as well as refunds for bumpers bought, offered free cases.

    Slam dunk..

    oh yeah.... 3 MILLION sold in 3 weeks!
  2. #2  
    And it took 22 days to come to this conclusion?
  3. ogeneo's Avatar
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       #3  
    Go back and read the press conference notes. They weren't sitting on their hands this whole time.
  4. allonon's Avatar
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    #4  
    Quote Originally Posted by Parityone View Post
    And it took 22 days to come to this conclusion?
    No, it took Consumer Reports telling average Joe to use duct tape to solve the problem.

    Jobs could easily have said "if you're having a problem, we'll give you a case or a refund" instead of "you're holding it wrong"
  5. #5  
    Quote Originally Posted by genearch View Post
    • A free case for every iPhone 4 buyer. If you got one, we'll give you a refund, no restocking fee
    • We will offer a choice of cases
    • If you bought a bumper, we'll give you a refund





    They hit it out of the park..... Addressed the issue head on, showed that they are not alone with antenna issues, invested tons of money in testing, stepped up for their user base. Offered full refunds as well as refunds for bumpers bought, offered free cases.

    Slam dunk..

    oh yeah.... 3 MILLION sold in 3 weeks!
    So much for that 'slick' design that you now have to hide in a rubber case, eh?
    : (){:|:&};:
  6. #6  
    Quote Originally Posted by knobbysideup View Post
    So much for that 'slick' design that you now have to hide in a rubber case, eh?
    If unhappy, you can return for a full refund. Sounds like a decent resolution to me (as long as they also let you out of your AT&T plan if you wish).
  7. #7  
    Quote Originally Posted by genearch View Post
    • A free case for every iPhone 4 buyer. If you got one, we'll give you a refund, no restocking fee
    • We will offer a choice of cases
    • If you bought a bumper, we'll give you a refund



    They hit it out of the park..... Addressed the issue head on, showed that they are not alone with antenna issues, invested tons of money in testing, stepped up for their user base. Offered full refunds as well as refunds for bumpers bought, offered free cases.

    Slam dunk..

    oh yeah.... 3 MILLION sold in 3 weeks!
    Hi,

    They hit it out of the park???????

    I wouldn't go that far...read the article from MSNBC below....Apple isn't willing to even discuss a redesign.

    First they were too arrogant to even give the case or bumper for free, now it will be free thru September 30th, after that your on your own. (Now it turns out, that Jobs knew of a problem with the Iphone 4 and dropping calls, over a year ago and apparently they didn't want to have delay it for a redesign), (Jobs admitted so today, although he had to b/c the lead designer said so yesterday, the article is also posted below, (BLOOMBERG which is the 2nd article posted)!

    They are still overly concerned with the looks of the Iphone 4, than they are with it working properly.

    This is a direct quote from the MSNBC article below:

    Jobs did not promise a hardware fix which would alleviate the problem, without marring the phone's aesthetic. (Unless I have read that wrong, they are not rushing to redesign or redesign at all).

    Basically he has now said, if you wait until after September 30th, you will have to buy a bumper or case with YOUR OWN money. However, we will still be selling the Iphone 4, that looks beautiful but doesn't work properly!

    Will satisfy all of the legal action that Apple is facing???? Frankly I doubt it. I would think, they will have to give out bumper or cases for as long as they refuse to redesign the Iphone 4!

    They are knowing selling a product, that they know is at least partly defective, but if you buy after September 30th, we don't give a damn about you!

    I would think that by Oct 1st, unless Apple rethinks this position, it wills see it's sales drop off!


    Take care, Jay

    Apple gives free bumpers to all iPhone 4 owners
    Rubber cases that fix the antenna issue will be available free through Sept. 30
    by Wilson Rothman

    Apple gives free bumpers to all iPhone 4 owners - Technology & science - Wireless - msnbc.com

    Today, as expected, Steve Jobs announced that Apple would offer free rubber "bumpers" to anyone who bought an iPhone 4 in order to fix the problem with the antenna's design flaw. However, Jobs did not promise a hardware fix which would alleviate the problem without marring the phone's aesthetic.

    "We're not perfect," Jobs told reporters. "Phones aren't perfect either," adding "but we want to make all of our users happy."

    The free offer is available through September 30, and a full refund will be granted to those who already bought the $29 case.

    "It's very hard to escape the conclusion that there is a problem," Jobs said, "but that problem is affecting a very small percentage of our users."

    Instead of apologizing, as some had hoped, Apple opened the event with a jab at the media's overreaction to the antenna issue, playing a video of Jonathan Mann's "The iPhone 4 Antenna Song," which includes the lyrics: "If you don't want an iPhone 4 don't buy it. If you bought one and you don't like it, bring it back ... but you know you won't."

    Jobs announced that Apple had sold over 3 million in three weeks, and that it's been judged the No. 1 smartphone by many publications, including Consumer Reports, who had withheld a "recommended" rating because of the antenna issue.

    Jobs also said that the problem itself had not caused an unusual upsurge in customer-support calls. He said that just 0.55 percent of new iPhone 4 owners have called tech support, adding "historically ... this is not a large number."

    According to AT&T's drop-call analysis, the iPhone 4 dropped 1 percent more calls than its predecessor, the iPhone 3GS.

    The antenna problem has plagued the iPhone 4 since the first days of its release. Though its impact on calling has perhaps been overdramatized, it is a demonstrable issue: Hold your hand too tightly around the bottom of the phone, and in many cases you will lose reception, and perhaps drop a call.

    Yesterday, some speculated that Apple might offer a hardware repair , an invisible fix that Rodman & Renshaw analyst Ashok Kumar called "a rubber bumper on the inside."

    This is the third time Apple has publicly addressed the antenna issue. The first time was on June 24, when a company statement said that this was a general problem that all phones experience, and that when using the iPhone 4, people should "avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases."

    Later, on July 2, when Apple, "surprised" to learn of these problems, attributed the flaw to a software issue, wherein the cellular reception bars displayed more signal than was actually available. "the formula we use to calculate how many bars of signal strength to display is totally wrong."

    The firmware update, which came out yesterday, recalibrated the reception bars to better represent actual cellular coverage, but most agree this did nothing to mollify actual reception loss.

    ARTICLE TWO:

    Steve Jobs Says Apple Knew About Antenna Grip Issue
    July 16, 2010, 1:49 PM EDT
    (Adds bumper giveaway in first paragraph.)

    Steve Jobs Says Apple Knew About Antenna Grip Issue - BusinessWeek

    July 16 (Bloomberg) -- Apple Inc. Chief Executive Officer Steve Jobs says the company knew that its iPhone 4 would lose signal when held a certain way and didn’t think it would be a big issue. He offered customers a case to fix the problem.

    Jobs said Apple is “working our butts off” to figure out the problem, which he called “Antennagate.” Some rival phones have the same glitch as the iPhone 4, he said today at the company’s headquarters in Cupertino, California.

    The company scheduled the event after users complained about losing reception when they held their phones in the lower- left corner. Every iPhone 4 buyer will get a free rubberized case called a Bumper, and people who already bought the accessory will get a refund, Jobs said. Customers can return their iPhone 4 for a full refund within 30 days if they’re still unsatisfied.

    “We care about all of our users, and we won’t stop until every one of them is happy,” Jobs said. “This is blown so out of proportion, that this is incredible.”

    Apple aims to burnish the image of the iPhone after Consumer Reports opted not to recommend the phone, blaming the antenna glitch. The iPhone accounts for about 40 percent of revenue, making it a bigger moneymaker than the Macintosh computer or iPod. An Apple engineer warned Jobs last year that the metal antenna surrounding the phone might interfere with calls, according to a person with knowledge of the matter.

    ‘Best Product’

    Apple has invested $100 million in antenna technology, he said. The company has sold 3 million iPhone models, and it’s still the “best product we’ve made,” Jobs said today. Less than 1 percent of iPhone 4 users have called to complain, he said. The new phone also drops less than 1 additional call per 100 than the older iPhone 3GS.

    Jobs said the early return rate of the iPhone 4 through AT&T Inc., the iPhone’s exclusive U.S. carrier, was 1.7 percent, less than a third of the 6 percent return rate for the 3GS.

    Apple rose $1.03 to $252.48 at 1:43 p.m. New York time in Nasdaq Stock Market trading. Before today, the shares had dropped 7.2 percent since June 23, a day before the iPhone 4 went on sale.

    The glitch didn’t prevent the initial inventory of iPhones from selling out. Salespeople at Apple retail stores in New York, San Francisco, Los Angeles, Houston and Seattle said yesterday that the iPhone 4 was out of stock and that customers should expect a two- to three-week wait for the device.

    Recall Talk

    Apple has been telling visitors to its website that iPhone 4 models will ship within three weeks. The company sells a 16- gigabyte model for $199 and a 32-gigabyte version for $299. Those prices require U.S. customers to sign up for a two-year service contract with AT&T.

    Paddy Power Plc, Ireland’s biggest bookmaker, said earlier this week that the odds of an iPhone 4 recall were rising. The Consumer Reports review led to a “betting frenzy,” the company said. A hardware recall would cost as much as $900 million, David McQueen, an analyst at Informa Telecoms and Media, said in a Bloomberg Television interview.

    Apple, which reports third-quarter earnings on July 20, sold 1.7 million units of the iPhone 4 in the first three days.

    The phone has a new design, with the antenna built into a metal band that surrounds the phone, instead of inside the device. Apple suggested last month that users either buy a case or avoid holding the lower-left corner of the phone a certain way.

    --With assistance from Niveditha Ravi in New York, Pham-Duy Nguyen in Seattle, Rochelle Garner in San Francisco. Editors: Nick Turner, Lisa Wolfson

    To contact the reporter on this story: Connie Guglielmo in San Francisco at cguglielmo1@bloomberg.net
    Please Support Research into Fibromyalgia, Chronic Pain and Spinal Injuries. If You Suffer from These, Consider Joining or Better Yet Forming a Support Group. No One Should Suffer from the Burden of Chronic Pain, Jay M. S. Founder, Leesburg Fibromyalgia/Resources Group
  8. ogeneo's Avatar
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       #8  
    Serious Q:

    What did Palm do for the "oreo" issue? I know they made an inline change and the Verizon version got better. What did they do for their users that were outside of the 30 day return window?
  9. allonon's Avatar
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    #9  
    And it doesn't even need a hardware fix per se. Work with the shield manufacturers to cover the antenna. Improve the grip and its invisible.
  10. #10  
    Quote Originally Posted by genearch View Post
    • A free case for every iPhone 4 buyer. If you got one, we'll give you a refund, no restocking fee
    • We will offer a choice of cases
    • If you bought a bumper, we'll give you a refund





    They hit it out of the park..... Addressed the issue head on, showed that they are not alone with antenna issues, invested tons of money in testing, stepped up for their user base. Offered full refunds as well as refunds for bumpers bought, offered free cases.

    Slam dunk..

    oh yeah.... 3 MILLION sold in 3 weeks!
    This is not a "Good job Apple" approach. This was a press conference probably made by lawyers who warned of legal issue and to get Good PRPRPR. $They$ $really$ $don$'$t$ $think$ $there$ $is$ $a$ $problem$, $but$ $were$ $forced$ $to$ $talk$ $about$ $it$ $cause$ $of$ $legal$ $issues$ $that$ $could$ $arise$ $from$ $a$ $problem$ $like$ $this$. $THAT$ $is$ $the$ $ONLY$ $reason$ $they$ $are$ $doing$ $this$.

    They figure since they came and did a half@$$ redemption most people will be happy with it and won't return the phone and all they are out of pocket is the free cheap bumpers. GREAT!

    If people would stand up and just all return the dang things then Apple would feel the blow, until then they really don't care. They'll just make another one and sell it to all the blind f@nb0ys next year.

    So basically for the user: it means they get away with these problems and become bigger even with major design flaws, and the little guys who might make a good design get squashed. Not saying the Pre was the best design, but I have not had any problems with reception issues or much of anything else on ANY phone I have ever owned.


    Nokia (red phone) --> Denso TouchPoint TP2200 --> Samsung SPH-N400 --> (Palm VII) --> Sanyo 5150 --> Palm Treo 650 --> Palm Pre --> Sprint FrankenPre 2 --> (HP TouchPad)/(HP Pre 3 - Wifi) --> Galaxy Nexus (with TS mod and hopes of Open webOS!)
  11. #11  
    Quote Originally Posted by DJeremyC View Post
    If people would stand up and just all return the dang things then Apple would feel the blow, until then they really don't care. They'll just make another one and sell it to all the blind f@nb0ys next year.

    You'd only return if you were having problems. If you are not having problems why would you return?

    If you're not an iPhone buyer, nor a stockholder (to whom they also owe consideration, not just the customers) why do you care that Apple users do this?
  12. ogeneo's Avatar
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       #12  
    Quote Originally Posted by ilovedessert View Post
    Hi,

    They hit it out of the park???????


    First they were too arrogant to even give the case or bumper for free, now it will be free thru September 30th, after that your on your own. (Now it turns out, that Jobs knew of a problem with the Iphone 4 and dropping calls, over a year ago and apparently they didn't want to have delay it for a redesign), (Jobs admitted so today, although he had to b/c the lead designer said so yesterday, the article is also posted below, (BLOOMBERG which is the 2nd article posted)!

    They are still overly concerned with the looks of the Iphone 4, than they are with it working properly.
    You are saying one thing and posting another. Typical Bullcrap.

    You posted two long articles that said nothing... how about reading the actual transcript of the Press conference?


    At the press conference Steve said the article was bull****...

    0:43 Q: Jobs were you told about the concerns about the design early?
    10:43 Jobs: Bloomberg article "is a total crock"
    10:44 Jobs says that they've charged Bloomberg to come up with evidence that this is true but they can't
    10:44 "Cetainly what was portrayed in that article never came across my conciousness... Rubin says it's total bull**** from his point of view too"



    10:53AM
    Q: On the September 30th date, is that to let people know that you'll have to buy a case?
    Steve: Not really, we'll reevaluate then. Maybe we'll have a better idea.

    11:25AM
    Q: Will the bumper offer extend outside of the US?
    A: Yes.
    Q: And beyond September 30th?
    A: We'll evaluate.
  13. #13  
    Additionally, didn't I read that Pre is going to distribute its 1.4.5 update - with bugs and all? And ask people to "let them know" where it doesn't work and with what apps?



    that's a much better solution!! </sarc>
  14. #14  
    can people use their LiveStrong wristbands as bumpers? They look similar at a glance, but no one I know with a bumper will take it off to compare. If it works, it would seem like a great way to raise money for a charity.
  15. #15  
    My crystal ball was well-tuned:

    http://forums.precentral.net/cross-p...ml#post2557310



    ...but admittedly, the "there is no problem" and " these are not the droids you are looking for" message was not much of a stretch based on his normal reality distortion field.


    cheers,
    Steve
    Last edited by scuba_steve; 07/16/2010 at 01:46 PM.
  16. #16  
    Quote Originally Posted by DJeremyC View Post
    This is not a "Good job Apple" approach. This was a press conference probably made by lawyers who warned of legal issue and to get Good PRPRPR. $They$ $really$ $don$'$t$ $think$ $there$ $is$ $a$ $problem$, $but$ $were$ $forced$ $to$ $talk$ $about$ $it$ $cause$ $of$ $legal$ $issues$ $that$ $could$ $arise$ $from$ $a$ $problem$ $like$ $this$. $THAT$ $is$ $the$ $ONLY$ $reason$ $they$ $are$ $doing$ $this$.

    They figure since they came and did a half@$$ redemption most people will be happy with it and won't return the phone and all they are out of pocket is the free cheap bumpers. GREAT!

    If people would stand up and just all return the dang things then Apple would feel the blow, until then they really don't care. They'll just make another one and sell it to all the blind f@nb0ys next year.

    So basically for the user: it means they get away with these problems and become bigger even with major design flaws, and the little guys who might make a good design get squashed. Not saying the Pre was the best design, but I have not had any problems with reception issues or much of anything else on ANY phone I have ever owned.
    You said it, take care, Jay
    Please Support Research into Fibromyalgia, Chronic Pain and Spinal Injuries. If You Suffer from These, Consider Joining or Better Yet Forming a Support Group. No One Should Suffer from the Burden of Chronic Pain, Jay M. S. Founder, Leesburg Fibromyalgia/Resources Group
  17. ogeneo's Avatar
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       #17  
    Quote Originally Posted by finngirl View Post
    You'd only return if you were having problems. If you are not having problems why would you return?

    If you're not an iPhone buyer, nor a stockholder (to whom they also owe consideration, not just the customers) why do you care that Apple users do this?
    Because it gives them something to talk about and deflect any Palm issues?

    Dunno..
  18. #18  
    Quote Originally Posted by finngirl View Post
    You'd only return if you were having problems. If you are not having problems why would you return?

    If you're not an iPhone buyer, nor a stockholder (to whom they also owe consideration, not just the customers) why do you care that Apple users do this?
    I have some Apple stock, so I am very glad that Apple users do that... Let me offer a very public thank you to them!
    Run your ad here... reach thousands daily...



    ...Now accepting orders for my upcoming iHandle™.
    Reserve yours today!
  19. #19  
    Quote Originally Posted by genearch View Post
    They hit it out of the park..... Addressed the issue head on, showed that they are not alone with antenna issues, invested tons of money in testing, stepped up for their user base. Offered full refunds as well as refunds for bumpers bought, offered free cases.

    Slam dunk..

    oh yeah....
    I agree with you. I don't want to, but I must.

    They kept the spin to a minimum, and provided some hard data that carriers never publish - like dropped calls...
    Run your ad here... reach thousands daily...



    ...Now accepting orders for my upcoming iHandle™.
    Reserve yours today!
  20. #20  
    1. They LOVE thier customers and fans.

    2. They admitted there was a problem, and said its a "smartphone" problem, using the "deathgrip" as the lowest common deniminator, however, he sidestepped the real issue, which was that the iPhone signal problems can be caused by a much lighter and more casual grip that doesnt cover the whole phone, or even most of it. That is where the real issue has not been resolved, and, I think he believes that he doesnt have to address it because the % of iPhones with THAT defect is very small, and he can mofiy the antennae design now to fix it in the future, so, no more egg on Apple's face.

    3. He's very aware of Palm/HP and the significance of thier merger as competitors, and, is probably trying hard not to create an enviorment for them to be able to capitalize on, right now.

    IMO, of course!
    "The more I learn, the more I realize just how little I really do know!" -Albert Einstein

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