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  1.    #1  
    Hi all,

    More Iphone troubles??

    Take care,

    Jay

    Apple's word of mouth challenge: Will Consumer Reports hamper iPhone 4's mojo?

    By Sam Diaz | July 12, 2010, 2:38pm PDT


    http://www.zdnet.com/blog/btl/apples...27?tag=nl.e539

    It’s one thing for a blogger like me to go on these rants about the shortcomings of the iPhone 4. But when Consumer Reports, which has the power to drive or halt buying decisions with its recommendations, announces that it cannot recommend the iPhone 4 because of the device’s antenna issues, it carries a lot of weight with mainstream consumers.

    Hardcore iPhone fans can try as much as they’d like to discredit the Consumer Reports findings - and some are already doing just that - but they’ll have a hard time convincing mainstream consumers that CR is turning this into something more than it is. After all, this isn’t just some thumbs-down from a tech blogger who had a bad experience with the iPhone. This is Consumer Reports - and that matters.

    Yes, sales of the iPhone 4 were strong right out of the gate - but it’s important to note that 77 percent of those initial sales were upgrades by existing iPhone owners. And many of those folks were likely early-adopter Apple fans who probably would have bought the phone even if it only handled smoke-signal communications. After all, dropped calls are no big deal when your friends see you carrying around the latest cool gadget, right?

    But what about everyone else, the regular folks who don’t place pre-orders or spend the night outside Apple stores, those who care about the quality of the service and refuse to pay even more money to fix a problem that should have been addressed before the product was sold in the first place? Many of those people are the same ones that will take their time researching and comparing products - starting with what Consumer Reports had to say. The magazine has a stellar reputation of testing products and for some, the magazine’s word is gospel. Its ratings and rankings can spread like word-of-mouth wildfire among mainstream consumers.

    But this isn’t just CR running some tests on a new device. This is also about CR challenging Apple’s response and explanation of the antenna issue. From the CR post:

    Our findings call into question the recent claim by Apple that the iPhone 4’s signal-strength issues were largely an optical illusion caused by faulty software that “mistakenly displays 2 more bars than it should for a given signal strength.” The tests also indicate that AT&T’s network might not be the primary suspect in the iPhone 4’s much-reported signal woes.

    Apple tends to take a no-response position when the criticisms surface. That’s just the Apple way of doing things. But the company may not be able to ignore this one. The CR report dominated headlines today - and not just on Techmeme and other tech blogs. The CR news went mainstream, which means that those non-techie customers who may have been on the fence have now been influenced. The on-air hosts on Bloomberg television even went so far as to compare it to the Toyota debacle. Ouch. And many of you thought my comparison of the device to Windows Vista last week was brutal.

    What’s funny, though, is that Consumer Reports wants to give the iPhone 4 a glowing recommendation. It was practically giddy about other new features on the device - but just couldn’t get past the antenna issue. If I’m a consumer doing some research, the fact that CR likes the device so much but still can’t recommend it speaks volumes more than just a thumbs-down.

    Consumer Reports seems willing to recommend the iPhone 4 later (that’s how well-liked it was) but “Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4.”

    So the ball is back in Apple’s court. Instead of selling consumers a $30 case to “fix” the problem, maybe iPhone 4 should be repackaged to include a case, along with a warning that failure to use the case could result in a poor signal for the phone. Maybe it should invite iPhone 4 owners in for a free case or issue refunds to those who’ve already purchased them.

    Better yet, maybe it’s time for a product recall so Apple can start righting the wrongs that have come from this hardware design problem.

    Apple needs to step up and start making some fixes soon - and not just the antenna issues on the iPhone 4 but some perception issues, as well. Otherwise, all of this inaction by Apple - as well as the CR snub - will likely make its way into legal documents as part of lawsuits already being filed.
    Please Support Research into Fibromyalgia, Chronic Pain and Spinal Injuries. If You Suffer from These, Consider Joining or Better Yet Forming a Support Group. No One Should Suffer from the Burden of Chronic Pain, Jay M. S. Founder, Leesburg Fibromyalgia/Resources Group
  2. #2  
    Mr. Steve is a stingy sob...he will enact a policy charging people calling customer support. My my my the mighty have fallen...apple stock $10 down XD
  3. #3  
    Apple's word of mouth challenge: Will Consumer Reports hamper iPhone 4's mojo?
    Doubt it....people still buy Land Rovers.
    Sprint|Samsung Epic
  4. #4  
    Quote Originally Posted by darkzone View Post
    Mr. Steve is a stingy sob...he will enact a policy charging people calling customer support.

    Where did you hear that? Source? Last I heard Pre charges for tech calls; but Apple doesn't (if you are in your 1 year)
  5. #5  
    Palm needs to be shot if they truly charge for trying to fix a problem.
    HP has officially ruined it's own platform and kicked webOS loyalists and early TouchPad adopters to the curb. You think after you drop it like a hot potato and mention it made no money and is costing you money, anyone else wants it??? Way to go HP!!

    And some people are fools to keep believing their hype. HP has shown they will throw webOS under the bus and people are still having faith in them??? News flash: if it's own company won't stand behind it, it's finished!
  6. #6  
    Quote Originally Posted by The Phone Diva View Post
    Palm needs to be shot if they truly charge for trying to fix a problem.
    Well, line em up:

    Palm Support : Palm Pre Sprint - Call PalmCare

    $14.95 unless its in its first 90 days.
  7. #7  
    Actually, any tech company that charges for support for thier products has pushed the ethical limits, IMO, but, it was all started by MS back in the days of Windows 95, and, there's no going back now.

    Its all about the money.. if Apple ever loses thier market share and has to reduce thier profits to compete with the other phone manufacturers, they will do it too, to keep thier profit margins up.

    IMO, of course.
    "The more I learn, the more I realize just how little I really do know!" -Albert Einstein

  8. #8  
    Sometimes you can get away without the charge on MSFT though. But I agree, this is crap for any company to do that. After all, it's their product and they need to stand behind it, not discourage customers from calling. Or gouge them for even more money for a problem caused with their product.
    HP has officially ruined it's own platform and kicked webOS loyalists and early TouchPad adopters to the curb. You think after you drop it like a hot potato and mention it made no money and is costing you money, anyone else wants it??? Way to go HP!!

    And some people are fools to keep believing their hype. HP has shown they will throw webOS under the bus and people are still having faith in them??? News flash: if it's own company won't stand behind it, it's finished!

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