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  1.    #1  
    I am in sort of a dilemma in which I wanted to try a Sony Clie so I was looking at them in Circuit City. The salesman was telling me about the new models and said that I could save $100 if I got the model without the camera built in (but had the keyboard built in). I decided to give it a try and paid for it. I brough my receipt up to the counter to have them get the PDA from the storage area. When I got home, I noticed that it was the version with the camera. I paid $499 for a $599 PDA! I didn't need the camera since I already have a digital camera, but do you think I should return it. It really isn't my fault I have the wrong device.
  2. #2  
    Uhh.... No.

    I'm the first person to realize that my flippant attitude in this instance might offend some the higher-minded sensibilities that lurk around boards like these, but CC screwed up, plain and simple - and you came out on top. I say enjoy this small victory, because it's probably the last one you'll ever score against a monolithic retailer like CC. Also, as an NR70V owner, I firmly believe that if you're going buy an NR-series, you might as well go whole-hog and get the camera - it sure as heck isn't going let you do Ansel Adams impressions to any great effect, but it's useful and fun. Besides, since you're already "paying" for the camera in terms of space - both the NR70 and 70V are exactly the same size - why not benefit from the added functionality? Of course, this is easy for me to say since I only paid $489.10 for my "V" from Dell (w/ free shipping and no tax, to boot).


    Now, to be perfectly honest, I have no experience working retail as it were, but I seriously doubt if some $8.00/hr salesperson is going to lose their job over this gaffe - heck, I wonder if it'll even go noticed at all.

    Keep the "V". Keep your $100. Sleep like a baby.

    -Adam

    PS - You must be most honest person in the world to have even considered returning it - I'm starting to feel a bit shabby in comparison...
  3. #3  
    if you go back and tell a clerk, likely as not they'll say "keep it"
    -thorin

    I have a webcomic. You should read it, or I may do something rash. <b><a href=http://driveby.keenspace.com/>Drive-by Loitering</a></b> is updated every monday, wednesday and friday.

    <!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks."><img src=http://www.frontfly.com/vcsig.gif ><!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks.">
  4. #4  
    I personally would return it. I think it would be dishonest and dishonorable to do otherwise.

    It doesn't matter if you say you are only hurting a monolithic faceless corporation that can just suck it up and write it off. No matter who the other party is - the principal party in this situation is YOU.

    Your actions determine what kind of person you are and whether your supposed morals and values actually affect the way you live your life or are just a front that you put up.

    Actions done when you are in no danger of getting caught and/or have no danger of getting rewarded are the truest test of character.

    This is just my feeling on this.

    -Trotsky
  5. #5  
    Dude, keep it. You can always say you got a NR70 with a small technical issue, it has a camera you didn't want. Maybe, just maybe you can live with the oversight.

    Jason
    Did you just go near a burning hot river of lava or are you just happy to see me?
  6. #6  
    I would feel alot better if I returned especially if I was conflicted enough to post my dilemma on this board. You don't know who could get in trouble for this error and you don't need it anyway.
  7. #7  
    Damn...just keep the thing...I would!!!
  8. jke
    jke is offline
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    #8  
    Last week we beat up a software developer for high jacking a name and redirecting people to their web site. This week we encourage a person who knows he got something he didn't pay for to keep it. Forget about the death of the springboard, it seems we got bigger problems.
    You got to stand for something or you'll fall for anything.
  9. #9  
    What does your receipt say? If it says NR70 instead of NR70V, you might have a problem returning it if it breaks...
    Blue Visor Deluxe ~ Clie T615 ~ Zire 71 ~ Treo 650 ~ Palm Centro
  10. #10  
    Originally posted by Wheels
    I am in sort of a dilemma in which I wanted to try a Sony Clie so I was looking at them in Circuit City. The salesman was telling me about the new models and said that I could save $100 if I got the model without the camera built in (but had the keyboard built in). I decided to give it a try and paid for it. I brough my receipt up to the counter to have them get the PDA from the storage area. When I got home, I noticed that it was the version with the camera. I paid $499 for a $599 PDA! I didn't need the camera since I already have a digital camera, but do you think I should return it. It really isn't my fault I have the wrong device.
    Go back and explain what happened. They may just tell you to keep it. Otherwise, they'll give you what you paid for. What I don't understand is why it didn't ring up at the right price. Hell, they may have been misstocked and charged the wrong prices as well. Was the box marked as the NR70, or the NR70V? You might wind up being the beneficiary of a Sony mistake.
    ‎"Is that suck and salvage the Kevin Costner method?" - Chris Matthews on Hardball, July 6, 2010. Wonder if he's talking about his oil device or his movie career...
  11. #11  
    Originally posted by Toby
    What I don't understand is why it didn't ring up at the right price.
    Sounds like the paying and pickup were separate. That's how it's done at Office Depot - you pull a small piece of paper from a pocket next to the demo model that has all the info on it, and take that to the register. The paper is scanned, and after you pay for the item, the little paper is then handed off to someone else to actually get the merchandise from a storage area. This person probably didn't read the paper correctly, and just grabbed the first Sony Clie NR70 they saw...
    "Attitudes are contagious... Is YOURS worth catching?"
  12. #12  
    It is a good thing that you are questioning whether you should correct this error.

    Honesty is determined by the individual. YOU know what is the right thing to do, or you wouldn't be asking! YOU will feel better regardless of what anyone else may think you should do.

    Sure, you can get away with it, but YOU will have to live with the knowledge that you were slightly less than honest about this. A mistake does not entitle anyone to something that wasn't paid for.

    Congrats for at least questioning, and hopefully you will realize that you should return it for the correct model.
    RJuhl
  13. #13  
    Originally posted by thorin
    if you go back and tell a clerk, likely as not they'll say "keep it"
    incidentally, thats what i thinkt the clerk would say. often, they just wont want to bother with it.

    I would probably return it, myself. then when the clerck told me they didnt care i would go home concience clear. if they did want it back, i would be sad.... but iw ouldnt excatly say "yoink!" and grab it back and run out of the store.
    -thorin

    I have a webcomic. You should read it, or I may do something rash. <b><a href=http://driveby.keenspace.com/>Drive-by Loitering</a></b> is updated every monday, wednesday and friday.

    <!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks."><img src=http://www.frontfly.com/vcsig.gif ><!img src=http://www.frontfly.com/myrouter/vcsig2.gif alt="Soundsgood is too elite for the punks.">
  14. #14  
    Originally posted by terrysalmi
    What does your receipt say? If it says NR70 instead of NR70V, you might have a problem returning it if it breaks...
    Okay, Terry does have a good point. I didn't even think of that. I would go ahead and return it, but, as others have mentioned, they probably will tell you to keep it.

    Jason
    Did you just go near a burning hot river of lava or are you just happy to see me?
  15. #15  
    Originally posted by narnia_77
    Sounds like the paying and pickup were separate. That's how it's done at Office Depot - you pull a small piece of paper from a pocket next to the demo model that has all the info on it, and take that to the register. The paper is scanned, and after you pay for the item, the little paper is then handed off to someone else to actually get the merchandise from a storage area. This person probably didn't read the paper correctly, and just grabbed the first Sony Clie NR70 they saw...
    That's not how it's done at the Office Depot here. The paper is just a place holder (and quite often bears little correlation to actual stock since some items are stocked right under the displays so people just grab them instead of the ticket). The stock person retrieves the corresponding stock item and then scans the UPC on the box.
    ‎"Is that suck and salvage the Kevin Costner method?" - Chris Matthews on Hardball, July 6, 2010. Wonder if he's talking about his oil device or his movie career...
  16. #16  
    Return it. Laws are what we do when people are watching, ethics are what we do when no one is watching.

    Also, even if the clerk says to keep it - probably to save their own **** for messign up in the first place - don't keep it. You did nothing to deserve it and will be aware of it everytime you open it up.
  17. #17  
    Return it and sleep better.

    1.) It bugs you enough to post the note in the first place. That is a good sign- it means that your conscience is not dead even though society seems to be working hard to kill these inconvenient things off!

    2.) If they say to keep it, you are perfectly in the clear. If they take it back, you have exactly what you wanted in the first place. IF they take it back, many stores will offer a reward (you may have to gently 'remind' them that you are out time and effort to correct THEIR mistake- they owe you!)

    Call their customer service desk and ask about the policy in cases like this. Don't give your name, and even switch the kinds of products if you want and get a feel for the general policy. Personally, I'd call them and explain exactly what happened without giving my name. If I liked the answer, I would get THEIR name and go to that person for resolution. If I really did not like the answer, I would ask for a manager.

    3.) You can register it, return it for replacement or repairs, etc. more 'cleanly' if it matches the receipt.

    4.) We have all been ripped off at one time or another, but that does not make it right or fair to rip THEM off. That just puts you on the same level they are.

    Now- keeping it is NOT the worst possible thing you can do. I have known people who would return this item for the higher price, then laugh all the way to buying the cheaper unit and pocketing the difference!
    Do what you can, with what you have, where you are at!
  18. #18  
    Originally posted by Toby
    That's not how it's done at the Office Depot here. The paper is just a place holder (and quite often bears little correlation to actual stock since some items are stocked right under the displays so people just grab them instead of the ticket). The stock person retrieves the corresponding stock item and then scans the UPC on the box.
    The stores I go to have it both ways. Some PDA's (and some of the more expensive & sometimes smaller items) usually fall under "pay with the ticket, then get merchandise later". I had to pay that way when I bought an office chair (too large to have a bunch sitting out on the floor), and a printer cartridge (small enough for people to steal them)

    I would probably return the unit. The guilt would eat at me every time I used it, so I would not be able to really enjoy it.
    "Attitudes are contagious... Is YOURS worth catching?"
  19. #19  
    Originally posted by DingoFish
    Return it. Laws are what we do when people are watching, ethics are what we do when no one is watching.

    Also, even if the clerk says to keep it - probably to save their own **** for messign up in the first place - don't keep it. You did nothing to deserve it and will be aware of it everytime you open it up.
    If he does return it he did do something to deserve it.. he was honest.. I think that is something that should be rewarded...
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
    Do files get embarrassed when they get unzipped?
  20. #20  
    Don't return it. One day Circuit City will screw you royally on some other item such as a 900MHz phone or a TV or a DVD player, and you will regret being honest. If you go back to that store, I will assure you that they will either take the item back and give you the correct unit w/out the camera, or they'll give you the option to fork over another $100 for the camera you already have now.

    My father 2 years ago owns his own small business and he purchased an expensive Panasonic 2.4 GHz phone from Circuit City. He bought the best replacement plan they offer because he knew the phone would get continuous usage.

    A few weeks after he bought the phone and started using it, the phone would not hold a charge at all and would die in the middle of important calls. I helped him set it iup and we charged it an entire night first time. Anyway, to make a long story short... he returned the phone to CC and they gave him a brand new replacement. Cool!

    But then the new phone started doing the same thing a month later... so he went back to CC. Now the salesperson told him he would have to leave the unit and CC would ship it out for repair. Meanwhile, his business would remain without a phone because they could not give him a replacement. My pops was not happy. He argued to no avail about the Replacement plan he had purchased and how the CC original salesperson said the old "If anything goes wrong with it you can bring it in and we'll g9ive you a brand-new one to replace it..." They will say ANYTHING to sell you their crappy Replacement Warranty and then screw you when you need to use it.

    My pops asked to speak to the manager. They paged the manager, three times, and after 25 minutes, he still didn't show up. My pops couldn't take it anymore. He told the salepserson they could keep the damn phone and he'd never shop there again. (I told him this was stupid since he lost his money on the phone). The manager NEVER called him or attempted to contact him to to either return the phone to him or offer a replacement.

    The moral of the story? CC his horrendous policies and horrendous customer service. They will screw their customers whenever they get the opportunity, and they'll badger you to death when you walk through the door, promising the stars in order to make a sale and make a commission. My advice is to keep the Clie NR70v and score one for yourself. Believe me, they will **** you off one day, and this victory will soothe you then.
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