View Poll Results: What to do... <please read it all first>

Voters
34. You may not vote on this poll
  • Pay whatever the guy asks for

    0 0%
  • Don't pay anything "cya in court!"

    33 97.06%
  • Try offering something around $250 -- if rejected, "sorry, cya in court!"

    1 2.94%
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Results 1 to 20 of 58
  1.    #1  
    Ok, here we go... Hopefully this'll be as good as Woof's laptop saga

    Last weekend my car starts having issues starting when warm and stalling. Get an appointment with the dealer to investigate.

    Drop the car off, talk to the woman at front desk, tell her the following three symptons: check engine light, doesn't start when warm, car stalls out at times at red lights, etc. Told her to call with price estimates first before doing any work. She says it should all be covered under extended warranty but will call anyway.

    [sidenote: Purchased the car used in '03 and knew it had a 2 year extended warranty -- didn't remember exactly which month I purchased it -- didn't think twice when she said that it was covered under warranty, after she took my name and looked up vehicle VIN number in their computer system]

    The work slip she gave me listed the three problems I mentioned and up top, the vin number, model, etc.

    They call and say I need this and this fixed and this replaced and bla bla bla "it'll all be covered under the extended warranty"..... ok whatever, sounds good! As long as it's free, go ahead and do the work. Called them the next day to see if I could pick up car. No sorry, we took it for a test drive after fixing this stuff and found another issue -- will need another day. Is this also covered under warranty? "yes" But there's this one thing that isn't covered that will cost $150 (some maintenance on a non-warranty part). Ok go ahead and take care of it.. Car will be ready tomorrow afternoon.

    Great, problem solved and got away with only $150.. Went there, picked it up, got a receipt with 5 things listed, all say N/C (no charge), and the 6th thing for $150 + tax... Paid, done. Brought the car home. Looking at the receipt, there was one completely unrelated item on there they said they noticed during a road test and fixed (also N/C). They never asked me about this issue nor did they ask for approval to fix this. Whatever no big deal it was free.

    Few days later I get a phonecall from the woman again.... The dealership tried to get their warranty reimbursement money from the OEM corporate office guys and they said no. Basically -- Oops, we screwed up, the car's warranty actually expired a month and a half ago, and you owe us an additional $1000 for the work we did. "I've been dreading making this call to you, very sorry, etc."

    I told them I dont think so, that's way more $$$ than I would have authorized you to repair. I told you to call me with prices and if you said ahead of time that it was going to cost $1000, I would have taken the car elsewhere for a second opinion.. Woman was like you should have known the warranty was expired... ?? Can't I assume your computer system plugged into thousands of dealerships across the country would give you and me the right information? You told me several times it was under warranty. Two days having the car and making calls back and forth to me and the whole time you didn't notice that it wasn't under warranty?


    Now, do I legally have to pay them anything?? It's totally true that if they said ahead of time that it was gonna be $1000, I woulda brought it somewhere else.

    I have the car. I have a printed receipt that says N/C for all these things and a paid tab of $150..


    ----------

    I'm expecting another call from the service department manager next week. I spoke with him a couple days ago -- he was very civil and kinda bummed out about the situation. It was an honest mistake bla bla. He said he "doesn't want either of us to get hurt" and something under his breath about how he'd "just like to break even". Him breaking even may be "give me 750" -- which is way more than I would have wanted to pay. I would have been okay if that initial call was "ok you need this and this -- it's gonna run $400" -- I would have said fine, fix it.. But do I have to pay for their $1000 mistake? I think even paying half (plus of course the $150 already paid) would be extremely unfair to me. [which is what I'm expecing his offer will be]

    I was thinking of offering him an additional $250 (on top of the $150 paid already). If he says that's not enough and I say ok, then screw you, can they put a mechanic's lien on my car? (any lawyers around? How can I dispute that?) Can [do you think they will] take me to small claims court? I wouldn't mind because I think after seeing the receipt clear as day saying NO CHARGE for all these items and the one cost listed HAS been paid for -- and they released my car to me -- I think any judge would side with me.

    What if they replaced the engine or something and said no problem covered under warranty and they called me with a $4000 bill instead of $1000?????

    p.s. the check engine light went on again yesterday! lol......


  2. #2  
    I'm not lawyer, but they are going to have a hard time pulling any money out of you other than what you want to give them.

    I would love to see a daily diary of this story. It will be fun.

    Nathan
  3. #3  
    In most states, they are required to get your approval after providing you with $ estimates. You initial the work order allowing them to a) call you with a verbal estimate b) allow repairs below a cetain $ amount.

    Call Better Business Bureau and your state Attorney General and lodge a complaint.

    Be proactive !!
    --
    Aloke
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  4.    #4  
    Quote Originally Posted by aprasad
    In most states, they are required to get your approval after providing you with $ estimates. You initial the work order allowing them to a) call you with a verbal estimate b) allow repairs below a cetain $ amount.

    Call Better Business Bureau and your state Attorney General and lodge a complaint.

    Be proactive !!
    Called Atty Gen and the womain I spoke to said I have no responsibility to pay. Dunno if she was some clerk, or a lawyer or what. I gotta call back and hear it again from someone else there.


  5. #5  
    I think they are going to end up having to "eat" that $1000, joebar. they told you on the spot what the costs would be, the agreement to proceed was based upon the figures their employee quoted you, I would think it would be unethical for them to come back at you now and ask for more money!
    they'll probably persist at first try to persuade you to pay, but id bet when confronted by you alongside some legal counsel, ( if it comes to that) they'd offer to let it go.
    that's just my opinion though. I mean i am leasing a car currently and usually before they do any regular maintainence for me they remind me that my warranty has expired, then quote me the full cost.
    id say you've got the decided advantage in this deal. it will be curious to see what develops.
  6.    #6  
    Quote Originally Posted by treobk214
    I think they are going to end up having to "eat" that $1000, joebar. they told you on the spot what the costs would be, the agreement to proceed was based upon the figures their employee quoted you, I would think it would be unethical for them to come back at you now and ask for more money!
    they'll probably persist at first try to persuade you to pay, but id bet when confronted by you alongside some legal counsel, ( if it comes to that) they'd offer to let it go.
    that's just my opinion though. I mean i am leasing a car currently and usually before they do any regular maintainence for me they remind me that my warranty has expired, then quote me the full cost.
    id say you've got the decided advantage in this deal. it will be curious to see what develops.
    I know, it seems obvious, right? My only issue is -- is it my responsibility to check my warranty and its terms before going in for the repairs? I'm not even sure where the original paperwork is now (we moved last year).. Should I have said -- "well I actually dont think it's covered under warranty according to my paperwork.." ?? Or should I just be able to trust what they tell me?

    I posted a message in misc.legal newsgroup... Would like to see what the consensus of the lawyers is. Will post updates here....

    oh yeah, and I think we all know there are no "ethics" to be found in car dealerships


  7. #7  
    well you're right, there are no ethics in car dealerships. but you know, maybe someone might say the paperwork should have been checked first, but the bigger issue they have to consider is that THEY still quoted you the costs.
    before the repairs, did they have you sign a form of consent giving them permission to go ahead with the repairs according to the quoted costs? if so, Id say they don't have a leg to stand on.
  8.    #8  
    No it was all verbal. Dont think written consent forms are required in NY.

    What if I had lost my warranty paperwork? (it's as good as lost now -- in some box we still haven't unpacked I'm sure). I should be able to rely on what the *dealership* tells me right!?!


  9. #9  
    In any case you can rely on the receipt that says PAID. Thats good enough in any state.
  10. #10  
    Id have to agree.
  11. #11  
    Would seem to me the strength of the dealerships case regarding "you should know when you warranty expired" would depend on milestones such as you saying "I've owned the car for 2 years" during your conversation with them or something to that affect. If you follow my meaning, would a reasonable person know when the warranty expired inspite of not looking at the paperwork?

    On the other hand, if the receipt mentions nothing about the extended warranty or that they have the right to bill you for charges they are not able to be reimbursed for and simply says N/C it would be hard for me to see how they have much of a leg to stand on.

    Did the initial paperwork you did with them indicate anything about this issue?
  12. #12  
    This easily as good as my laptop story, but better because you came out ahead and dont have to sue anyone.

    You owe them nothing. You have a receipt saying paid. Youre done.

    As far as the warranty business, my car has a warranty on it. I never need the paperwork and they always tell me how long and how many miles I have left on the warranty whenever I use it.

    They screwed up. You benefited (well maybe not so much since the check engine light is on again). It won't kill thm to eat it.
  13.    #13  
    <p>There is no mention of "warranty" anywhere on bill.. Under the car's description (mixed in with model, engine size, 4 cyl, etc.) it says "assured 02/05, 80000" which appears to be the warr expiration limits. Doesn't exactly scream out to the customer that this is the warr expiration... although for an experienced counter worker at the dealership, it should be obvious.. </p>


  14. #14  
    Just tell them to call your lawyer and hang up. They wont even bother calling back to get his number.
  15.    #15  
    hehe... wow, the poll results are pretty overwhwlming. Nice to see I'm not nuts.


  16. #16  
    Good to see a garage get screwed instead of the customer

    Good luck with it, but I would check the story with a lawyer and then point them to the lawyer. This will probably scare them off.
    The good thing is that the ball is in their court..
    <IMG WIDTH="200" HEIGHT="50" SRC=http://www.visorcentral.com/images/visorcentral.gif> (ex)VisorCentral Discussion Moderator
    Do files get embarrassed when they get unzipped?
  17. #17  
    Quote Originally Posted by Joebar
    <p>There is no mention of "warranty" anywhere on bill.. Under the car's description (mixed in with model, engine size, 4 cyl, etc.) it says "assured 02/05, 80000" which appears to be the warr expiration limits. Doesn't exactly scream out to the customer that this is the warr expiration... although for an experienced counter worker at the dealership, it should be obvious.. </p>
    With no mention or discussion of expiration, seems to me it would be on them to ensure the warranty is valid before they tell you the items they fixed are covered by the warranty......I vote no additional payment.
  18. #18  
    The dealership should have gotten prior approval from the warranty company to do the work if they felt there may have been a conflict. I have seen many cases where a warranty might have been out by a month or so but the service writer or manager was able to get the warranty company to cover it. Bottom line, sounds like the service department needs to work this out with whoever is writing your extended warranty and come to an arrangement with them. You've paid what you were quoted and billed and they seem to have made the mistake of "assuming" it was still warranty work.

    I'd say good luck, but I really don't think you need it in this case.
  19. #19  
    The next time they call, after you have directed them to your lawyer, ask to be transferred to the marketing department to inquire about the cost of getting an extension to the extended warranty.
  20. #20  
    Did they even fix the problem? You said your check-engine light came back on. They owe you $150.
    "Oooh oooh aaah aaah! Slap!" - MAdMoNKEY
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