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cell phone virus disables mobile Internet?
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Old 08/13/2005, 09:18 AM   #1 (permalink)
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This might be the work of a cell phone virus, a mobile virus. It not only disabled Internet access on my phone, it also disabled one of my colleages.

At 8/11/05, 7:50am, I received an SMS text message on my PalmOne Treo 650 smartphone from “907″ with the text of “OTA OK”. Since that time, I cannot retrieve email, I cannot send email, I cannot browse on the Internet, and I cannot send SMS nor MMS messages. When I try to connect up to mobile Internet via GPRS, I did notice a different pattern in the initalization. It now says something like “Connecting to T-Mobile VPN”. It did not do that before. After some failed handshakes, the resulting error message is “Unable to Establish PPP Connection.”

I tried a soft reset, and that did not fix it. After I had sync’d up my data, I've also tried a hard reset. That didn’t work either. I’m not sure I want to do a zero-out; maybe I have to.

When I re-sync’d my backup info onto the Treo 650, it came up with this error message.

- Already exists: c:\palm\treo650\backup\ConnectionMgr50DB.PDB

Hmm, maybe that’s the virus infected file… has anyone come across similar symptoms??

Help..

dj
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Old 08/13/2005, 10:12 AM   #2 (permalink)
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Definitely a virus. Chances are it also propagated to your PC. Throw both of them away and get a Mac.
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Old 08/13/2005, 10:14 AM   #3 (permalink)
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Oh, the above message was a joke. How on earth would a virus come through an SMS message? By definition they're only text.
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Old 08/13/2005, 10:57 AM   #4 (permalink)
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it's not a virus...

what recently installed apps do you have?

have you updated FW recently?
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Old 08/13/2005, 11:29 AM   #5 (permalink)
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Quote:
Originally Posted by djchuang
This might be the work of a cell phone virus, a mobile virus. It not only disabled Internet access on my phone, it also disabled one of my colleages.

At 8/11/05, 7:50am, I received an SMS text message on my PalmOne Treo 650 smartphone from “907? with the text of “OTA OK”. Since that time, I cannot retrieve email, I cannot send email, I cannot browse on the Internet, and I cannot send SMS nor MMS messages. When I try to connect up to mobile Internet via GPRS, I did notice a different pattern in the initalization. It now says something like “Connecting to T-Mobile VPN”. It did not do that before. After some failed handshakes, the resulting error message is “Unable to Establish PPP Connection.” ...
1. Launch Preferences/Communication/Network. Tap the Services dropdown; you should have listed the following services: T-Mobile Internet, T-Mobile VPN and T-Zones.
2. Change the Network Service to T-Mobile Internet and tap Connect(bottom
right of screen).

Does it connect? If not:

1. Delete this file: NetworkDB.pdb
2. Remove your SIM card, perform a soft reset and replace the SIM card (also turn your phone's radio on)
3. Repeat the previous steps.

If it doesn't connect, you have a problem with your account. Either you no longer have T-Mobile Internet on your account, or you need to be reprovisioned - call T-Mobile CS.
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Last edited by Bill Gamble; 08/13/2005 at 12:08 PM.
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Old 08/13/2005, 10:28 PM   #6 (permalink)
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Quote:
Originally Posted by djchuang
This might be the work of a cell phone virus, a mobile virus. It not only disabled Internet access on my phone, it also disabled one of my colleages.
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Old 08/14/2005, 04:13 PM   #7 (permalink)
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After what seemed like over an hour on customer service and technical support, being transferred from department to department, I finally got an answer to my situation. Somehow, for some unknown reason, my cell phone’s mobile internet service was turned off, removed from my account. The phone does not belong to my name, but rather to a department of my employer. While I don’t have authorization to all of the account, I have partial access to certain services, and was able to get my mobile internet reactivated. It’d take another 24-48 hours to reactivate.

I received another “OTA OK” text message on my cell phone while talkin with tech support. I told them about this text message. They explained that this short SMS text message is to notify T-Mobile customers of an account change. Oh, that’s a relief! It would be a lot more helpful if the text message sent was something like: “your mobile account settings has been changed” instead of “OTA OK” - just a suggestion. Now, a day later, I’ve got mobile internet access again.

Sorry for the premature alarm!
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Old 08/15/2005, 06:37 AM   #8 (permalink)
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For future reference, OTA means "over the air". In this case, I'd imagine it means that the update was received "over the air" successfully. Glad to see you got it figured out.
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