Results 1 to 12 of 12
  1.    #1  
    First I get the automated voice mail last Friday that "your payment is overdue, please call 1-800 to speak with a customer service representative", so I called this past weekend and gave them an earful because their billing system has been charging based on actual data usage (approximately $200-$300 per month) since December 2003. I signed up for the T-Mobile Unlimited Internet plan back in December for $19.99. Their billing system flaws were somewhat understandable when I first switched from the Sidekick to the Treo 600, and fortunately I've been keeping a very close eye on the Manage Account portion of My T-Mobile.

    So after I talked to a few T-Mobile reps over the past few days, I get *another* call by Monday saying that I'm overdue and would I like to make payment arrangements. I then have to repeat my story...they don't bother to look at previous call history, I guess? After the representative did some checking he confirmed that I am not overdue and that I have $250 credit on my account,. So then I check my snail mail yesterday, and guess what??? I find a letter threatening to suspend my account because I owe $400. I'm too annoyed to call T-Mobile right now and I had to come here to vent first.

    So remember to keep your eyes on your bill in the Manage Account section of My T-Mobile. :?
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  2. #2  
    when I first moved to the unlimited plan, i was still getting charge at the per byte rate.

    it took them 2 months after to actually fix it.

    I contacted the executive customer support (or something like that) and the person who called me back said she would keep an eye on it. and she did. I would get the credit without having to call until they fixed it.
    Felipe
    On the road to 5,000 posts
    Life is what happens between Firmware releases.
  3.    #3  
    Yes, I'm I'vd been slacking off....usually I submit an online complaint via T-Mobile's website after the frst handful of mixups, but this time I haven't. Hmmm, maybe I can get them to give me a free month of T-Mobile Unlimited Internet service to make up for their habitual harassment (ummmm, right...). Felipe, thanks for your suggestion it is time to take this "known issue" to the next level.

    I'll post here to see what type of canned response they give me.

    Quote Originally Posted by Felipe
    when I first moved to the unlimited plan, i was still getting charge at the per byte rate.

    it took them 2 months after to actually fix it.

    I contacted the executive customer support (or something like that) and the person who called me back said she would keep an eye on it. and she did. I would get the credit without having to call until they fixed it.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
    <a title="Subscribe to BAG's TextAmerica Blog" href="aim:goim?screenname=blogchangebot&message=subscribe+http://www.bustagroov.textamerica.com"><img src="http://www.neuronwave.com/bcb/bcblogo.gif" border="0" vspace="2" hspace="2"/></a>
  4. #4  
    Felipe
    On the road to 5,000 posts
    Life is what happens between Firmware releases.
  5. #5  
    I used to have 800 SMS message but now the T-Mo CSR says I only should have had 500. I told them that was the old contract, then she says that the billing was incorrectly set up. Now I've been dinged with over $20 worth of SMS messages.
  6.    #6  
    I have opened T-Mobile Case #040521-000332 and should hear back from a Customer Service Representative within 24 hours. I have also sent an email to ExecutiveResponse@T-Mobile.com and will also file a complaint with the Better Business Bureau based on T-Mobile's billing practices since this has been an ongoing problem since Dec. '03.

    Here is an article from the Better Business Bureau's website about its' "Analysis of Cell Phone Complaints Reveals Root Causes of Customer Dissatisfaction" that was in their press release for May 2004.

    Since T-Mobile's Customer Relations is based in Albuquerque, I have filed my complaint with:
    BBB of New Mexico
    2625 Pennsylvania NE, Ste. 2050
    Albuquerque, NM 87110 -3657
    Phone: (505)346-0110
    Fax: (505)346-0696
    Email: complaints@bbbnm.com
    WWW: http://www.bbbnm.com

    Please allow up to thirty days to hear from the Bureau regarding your complaint.
    Last edited by BustAGroove; 05/21/2004 at 09:11 AM.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  7.    #7  
    My case number has been assigned by the Better Business Bureau with canned response: *** We are waiting for the business to respond. They have until June 08, 2004 to respond to this complaint. If they do not respond the complaint will be closed and this will be reflected in their record. ***

    I opened the complaint for informational purposes where it will stay on file in T-Mobile's profile in the Better Business Bureau for up to three years. I received a canned response from T-Mobile a few days ago as well. I'll see if they actually try to make good on either of these complaint avenues.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
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  8.    #8  
    First the negative : I received 9 *new* messages on my Treo this evening ffor voicemail messages from various callers (family, etc) that were left starting last Thursday, May 28th....go figure.

    Now on to the positive.....

    After filing of the BBB complaint and sending emails to Executive Response for TMobile: I've received calls from Executive Response representative consistently. I have not actually spoken with her but she has left very detailed voicemail messages.

    Problem has been escalated to their Advanced Billing Problem area. Confirmation that problem has nothing to do with my payment history. Working on getting overall problem resolved.

    Goodwill: Issuance of monthly access credit of $59 + 19 and removed my contact phone numbers from my account to stop the "nag" calls for overdue payment. Executive Response will have copy of my billing statement sent to her attention every month for monitoring to automatically credit back to my account and will also communicate these efforts to the BBB.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
    <a title="Subscribe to BAG's TextAmerica Blog" href="aim:goim?screenname=blogchangebot&message=subscribe+http://www.bustagroov.textamerica.com"><img src="http://www.neuronwave.com/bcb/bcblogo.gif" border="0" vspace="2" hspace="2"/></a>
  9. #9  
    Good for you.
    -- "In the country of the blind, the one-eyed man is king" --
  10. #10  
    T-Mo gave me a refund for the excess billing. Explained to them that my planned was changed between what I originally signed up for and the failure of the customer service rep to explain.
  11. #11  
    Switch Switch Switch!! I posted a while ago its a marketing SCAM with t mobile, there is no difference with unlimited plan at $19.95 vs t zones for $9.95.
  12. #12  
    Quote Originally Posted by weridehonda
    Switch Switch Switch!! I posted a while ago its a marketing SCAM with t mobile, there is no difference with unlimited plan at $19.95 vs t zones for $9.95.
    Well, there's one difference. T-Zones only allows email and web access. Unlimited Internet access allows access to all IP ports. This is not important if you are just using the treo for email and standard web browsing. It does make a difference if you are using any protocols or programs which use other IP ports (Chatter, SSH, etc).

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