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  1.    #1  
    After reading weebitobsessed's note about his getting a T-mobile treo 600, I called in T-mobile. Here's the deal:

    If you are a corporate customer
    AND
    you are willing to get a new phone number
    AND
    you are among the first 200 people to call in

    THEN
    you *might* get a chance to get a treo 600.

    Otherwise:
    1. "T-mobile has decided not to support this product for the retail channel"
    2. "T-mobile will only offer this product to corporate customers"
    3. "T-mobile will only offer this product with a new activation. If you want to use an existing activation, you can buy the Treo 270 or Danger Hiptop"
    4. "If you want to switch to another provider in order to keep your number, that's your prerogative but we will not do anything to offer the treo 600 to existing retail customers"

    Note: all the points above are actual quotes from a conversation I've had with the T-mobile sales department.

    So be aware that T-mobile will not support existing retail customers with the Treo 600.
    Last edited by TNLNYC; 12/29/2003 at 12:50 PM.
  2. #2  
    That coincides with the letter purportedly sent from T-Mobile to its sales staff(s) awhile back stating that T-Mobile would allow palmOne to sell the TREO 600 via a link from T-Mobile's site but otherwise would not be selling it - and support would be T-Mobile specific or the simplest of hardware, otherwise the customer would be referred to palmOne support.

    =====

    My question, however, is "Huh?"

    ==200== TREO 600s for CORPORATE customers ==TOTAL==?

    Ummmm....

    What's wrong with this picture?
  3. #3  
    I'm glad I switched from tmo to sprint.
  4. #4  
    Originally posted by ido
    I'm glad I switched from tmo to sprint.
    Ido,

    At this point, I'm so fed up with waiting for for the T-Mobile Treo 600 that I'm thinking about jumping ship back to Sprint after 3 years. How has your experience w/ Sprint been so far? I live in NYC; have you used Sprint over here by any chance? Supposedly, Sprint has really bad customer service; have you had any opportunities to evaluate it?

    Thanks.
  5. #5  
    I've been with Sprint in San Francisco for about 3 years and I am not satisfied with their service. Terrible customer service and many dropped calls.

    I, also, am tired of waiting for T-Mobile to carry the Treo 600, with no news or explanations, and now, the possibility that it will not even be available for retail customers. I may give up on T-Mobile and go to some other carrier, but not back to Sprint.

    First of all, I want good customer service and network area. Secondly, I want GSM so I can use the phone internationally. I think I'll go ahead and go with AT&T. Damn T-Mobile for tempting me to wait and miss the AT&T $399 upgrade deal. That was a $100 lesson... Very irresponsible of Handspring and T-Mobile!
    RayUSA

    "The future will be better tomorrow."
    - Dan Quayle
  6. #6  
    Originally posted by RayUSA
    I've been with Sprint in San Francisco for about 3 years and I am not satisfied with their service. Terrible customer service and many dropped calls.

    I, also, am tired of waiting for T-Mobile to carry the Treo 600, with no news or explanations, and now, the possibility that it will not even be available for retail customers. I may give up on T-Mobile and go to some other carrier, but not back to Sprint.

    First of all, I want good customer service and network area. Secondly, I want GSM so I can use the phone internationally. I think I'll go ahead and go with AT&T. Damn T-Mobile for tempting me to wait and miss the AT&T $399 upgrade deal. That was a $100 lesson... Very irresponsible of Handspring and T-Mobile!
    What about Cingular? Aren't their Treo 600's unlocked at least? Or is AT&T still a much better choice in your mind?
  7. #7  
    I think some people here are jumping the gun a bit. Now that we know T-Mobile is finally offering the Treo 600 in some capacity, it's a good sign. Corporate customers first, retail later, that only stands to reason. I know many, including me, have been waiting on T-Mobile to offer the Treo 600 for what seems forever. Of course, we had the opportunity to buy the unlocked Cingular unit and use it on T-Mobile, and many of us have sucessfully done so (including me), and I can't say enough about how happy I am for making that interim solution decision. I can't imagine T-Mobile and Handspring, who both have assured the masses of a T-Mobile Treo 600 upgrade to renige on that promise. At this point, I think it is an issue of supply and demand, especially since the Cingular units are backordered two to four weeks. If nothing else, your patience will result in what appears to be a $100 savings, since upgrades will be $399, while these corporate offerings are $499, and require a new line of service. I think T-Mobile is simply trying to capitalize on the few units it has available right now by offering it to new activations only. But this isn't something new with T-Mobile, we all know that. New activations always took priority over upgrades. As for only offering it to corporate customers, I think, given the short supply, they chose this group of customers to minimize the effects of overwhemling demand and short supply...for the time being. While it's certainly dissapointing that upgraders and retail customers have to wait even longer, we can at least finally dispel the notion that the T-Mobile treo 600 is a myth.

    Just my two cents.
    shf
  8. #8  
    > I think some people here are jumping the gun a bit...

    True, because...

    > ...Now that we know T-Mobile is finally offering the
    > Treo 600 in some capacity, it's a good sign...

    ...we know nothing.

    A couple posts on a message board saying something like "I was told by a T-Mobile insider that my T-Mobile-compatible TREO 600 was shipped" may be interesting and worthy of discussion but does not in any way confirm anything. Thus jumping the gun and castigating T-Mobile, of all entities, is REALLY jumping the gun!

    Let's wait til the palminfocenters or infosyncworlds or pdabuzzes, or - gasp! - treocentral's of the world actually run confirmed stories on this before that jump.
  9. #9  
    Originally posted by SeldomVisitor
    > I think some people here are jumping the gun a bit...

    True, because...

    > ...Now that we know T-Mobile is finally offering the
    > Treo 600 in some capacity, it's a good sign...

    ...we know nothing.

    A couple posts on a message board saying something like "I was told by a T-Mobile insider that my T-Mobile-compatible TREO 600 was shipped" may be interesting and worthy of discussion but does not in any way confirm anything. Thus jumping the gun and castigating T-Mobile, of all entities, is REALLY jumping the gun!

    Let's wait til the palminfocenters or infosyncworlds or pdabuzzes, or - gasp! - treocentral's of the world actually run confirmed stories on this before that jump.

    I've confirmed with my corporate rep that I can indeed order a T-Mobile Treo 600 if I wanted to. However, I don't need a new line, nor do I want to pay $100 more than an upgrade once they become available. I agree that the continual bashing of T-Mobile for the delays in shipping is counterproductive, and pretty much accomplishes nothing. If the reasons for delay are for quality control, then so be it. The same people complaining about the delay today, would otherwise be the people complaining about why a faulty product is being sold had T-Mobile released it weeks ago with any of the alleged bugs. Fact is, I would say the majority of posts on Treocentral about the reasons for delay are pure speculation, and no one has provided positive proof of the reasons for T-Mobile's delay in launching this product. It's clear that most users reading and posting here, including me, are upset with the T-Mobile/Handspring/Palmone song and dance. But the fact that some users can now order a T-Mobile Treo 600 is an indication that the T-Mobile version of the Treo 600 is not vaporware.
    shf
  10. Minsc's Avatar
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    #10  
    I'm glad I switched from tmo to sprint

    I did too, so far so good!
  11. #11  
    Originally posted by RayUSA
    I think I'll go ahead and go with AT&T. Damn T-Mobile for tempting me to wait and miss the AT&T $399 upgrade deal. That was a $100 lesson... Very irresponsible of Handspring and T-Mobile!
    Before making a final decision, look carefully at the data plans. Sprint and T-Mobile are far better IMHO.
    Enquiring minds want to know ...
  12.    #12  
    I was not really jumping the guns, just reporting a recent conversation. What I found interesting in my discussion with the T-mobile sales department was that they fully aknowledged having the device in store but refused to sell it without activation of a new line.

    The reason I've been waiting on T-mobile is that I'm generally happy with the service. As a customer, I can't really complain about the quality of their network in New York. I've used Sprint and Verizon before and know that T-mobile, on average, has worked better for me.

    However, I was really disappointed (read: pissed off) with my experience with their sales department. It's really gotten me to rethink my allegiance to them. Whereas before, I was a die-hard customer (I've even gotten some of my friends to switch), I'm at that point where, if someone else offers me a deal, I might consider it (as long as it's on a GSM network).

    I figure I'm going to give T-mobile another couple of weeks before I make a decision. The handle on my T-80 broke and I sent it for replacement based on their assurance that it was a free replacement due to a manufacturing defect. I got the replacement and last week received a bill telling me that I had to pay for it. The only reason I agree to send the T-80 in (at the time, Cingular had its special upgrade offer running) was that it was a free replacement and that I would soon be able to upgrade to the T-600. Now, they are telling me that the T-600 is available to new customers only and that I have to pay for the T-80 replacement!

    So much for customer service.

    My only advice to people considering T-mobile is caveat emptor ('Buyer Beware") as it may all seem fine until you need to deal with their customer service.

    In terms of the report above (the one starting the thread), I tried to provide the info they gave me as I thought it might be of interest to readers of this forum...
  13. #13  
    If tmo will not be selling or fully supporting the 600, then P1 should re-introduce the $100 upgrade for those of us still using a Treo on tmo who have been waiting to upgrade and keep tmo.

    That's the least they can do for those of us who have been patiently waiting for TMO to fix the "software compatibility issues".
    Volvo-driving, Sushi-eating, Latte-sipping Liberals Against Stereotypes.
  14. #14  
    I'm so fed up with T-mobile. Cingular is on a 2-4 week back order and I have placed my order with them. If T-mobile comes out with the phone before Cingular, then I will cancel my order, otherwise, Cingular has my business. I'm just sick and tired of waiting....
  15. #15  
    My post about jumping the gun was aimed squarely towards those who are ready to jump ship from T-Mobile to the likes of Sprint PCS simply because of the Treo 600. Trust me, you won't be happy. After three years with Sprint, I got fed up with dropped calls, marginal service, rude CSR's, network issues, and the lack of sms. I jumped to AT&T GSM, left them 28 days later after waiting more than 45 minutes on hold on three seperate occasions to discuss billing issues (simply unacceptable) and I ended up with T-Mobile over 18 months ago. While T-Mobile is not perfect in every way (no carrier is) I've found them to be responsive, respectful, and ready to assist. And no, I don't work for T-Mobile. In this world of wireless choices that are less than stellar, my experience has showed me that T-Mobile seems to the best choice for coverage, voice, data, and customer service, not to mention value. And yes, I have tried them all, Cingular, Nextel and Verizon, some simultaneously.
    shf
  16. #16  
    I too am still waiting for the T-Mobile upgrade.

    In response to all the posts here, I sent an email to the T-Mobile folks yesterday to inquire about the T-600 upgrade and this is what I got back this morning:

    --------

    Thank you for taking the time to contact T-Mobile. We are currently experiencing some problems regarding synching the Treo 600 with our network which has delayed the release of this device. We hope to have these issues resolved in a timely matter and hopefully should be releasing this device sometime in the first quarter. If you have any other comments, questions, or concerns, please feel free to contact us.

    Thank you for choosing T-Mobile.

    Sincerely,
    T-Mobile USA, Inc.
    Mike C.
    Web Services

    -------

    I don't know what to make of it....but it is promising

    Skigs
  17. #17  
    Originally posted by skigs
    I too am still waiting for the T-Mobile upgrade.

    In response to all the posts here, I sent an email to the T-Mobile folks yesterday to inquire about the T-600 upgrade and this is what I got back this morning:

    --------

    Thank you for taking the time to contact T-Mobile. We are currently experiencing some problems regarding synching the Treo 600 with our network which has delayed the release of this device. We hope to have these issues resolved in a timely matter and hopefully should be releasing this device sometime in the first quarter. If you have any other comments, questions, or concerns, please feel free to contact us.

    Thank you for choosing T-Mobile.

    Sincerely,
    T-Mobile USA, Inc.
    Mike C.
    Web Services

    -------

    I don't know what to make of it....but it is promising

    Skigs



    First quarter could be anywhere from January to March!
  18. #18  
    Originally posted by skigs
    I too am still waiting for the T-Mobile upgrade.

    We are currently experiencing some problems regarding synching the Treo 600

    Skigs
    That has been their official explanation and I'm beginning to think it is the truth. (Radical notion, that.) Look, we all know that, as fantastic as the Treo 600 is, Handspring rushed it out the door in advance of their merger and under severe financial hardships. Without any inside knowledge, that situation certainly makes some sort of glitch seem plausible.

    I know that many users of Cingular unlocked phones on the T-Mobile network have not experienced a problem - but I can't say whether they have throughly tested the phones under all circumstances and using all of T-Mobile's existing and planned services. If, for just a moment, we assume that T-Mobile is telling the truth then I am glad they waited for a fix rather than rushing it out the door like ATT and Cingular MAY have.

    To me the bigger issue is whether T-Mobile has decided not to supply the phone at retail. If the rumor about corporate customers and handspring sales only are true then I think T-Mobile is letting down a lot of users.

    For what it is worth, the info I hear is that the limited supply of units for new corporate customers has now reached the warehouse and may go out next week. That would fit with earlier info that Handspring's upgrade would come around the end of January or early February.

    Oh, one more thing. While evaluating potential carriers for my firm, I discovered that EVERY carrier produces customer service horror stories. Frankly, if I were to pick a carrier based on customer service I would pick NOTA.

    But there are big differences in the carrier's data plans. Right now, T-Mobile and Sprint are superior on that score. I give the nod to T-Mobile because the GSM version has better battery life but I can imagine others picking Sprint.


    (NOTA: none of the above)
    Enquiring minds want to know ...
  19. #19  
    I did too, and got the same answer. I have a craptop now (aka sidekick) and am heading out now to buy something (ANYTHING!) to use in the interim. I might just switch altogether & go back to spcs, but the GSM aspect keeps me a holdout. But not for much longer! Cheers
  20. #20  
    I switched from tmo to sprint primarily because I had NO service in my home AT ALL. In order to make a phonecall, I had to go out on my porch or out in the backyard. Next to useless. I chose sprint because they were the only provider that had the unlimited access to the internet at a flat rate.
    I've had just about every provider at one time or another, and none of them have good cs support. It's something I just try not to need. As far as sprint phone and internet service, I'm quite pleased. Only a couple of dropped and missed calls, and everything is clear and fast. (Now that I've said that, I've just jinxed my service, I know it!)
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