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  1.    #1  
    I'm new to the forum and see all these threads about waiting for TMO to offer T600. And many complaints about ATT. But who's using Cingular? And are there any problems? Why wait for TMO?
  2. #2  
    I am and they've been great!
    I think that T-mo probably has more customers than cing out there and that's why you hear more about them plus they do have better data (gprs) plans and rate plans than Cingular does.
    It really depends on your geograhic location and who has the better coverage but then again if there is T-Mo there's Cingular as each piggy backs on the others network as they have roaming agreements with one another.
    T750 w/Cingular
    Black Jawbone
  3. #3  
    For the record, I use my Treo 600 on Cingular and have been very happy with them. Their coverage in the midatlantic and northeast is very good. So far, going from DC to Harrisburg to Boston, I haven't found very many areas where my phone wouldn't work. I will agree with others that their Data plans leave a bit to be desired. But I don't use that much data, so the $.005 per KB (through March '04) gets the job done for me.

    If you're looking for a cheap (with roll-over) voice carrier with good coverage, cheap family plan add-ons and the occasional data connection, Cingular may be a good choice for you.
  4. #4  
    Yep, data is the most importandt thing to the folks on this board. T-mobile smokes cingular's price on data plans, thats why eveybody goes on about them. Still, cingular has a larger coverage area than t-mobile, as they are the only GSM carrier to include ALL of their own, t-mobile's and AT&T's gsm coverage together in their national plan. Look at the maps.
  5. #5  
    Originally posted by sneakersteve
    I'm new to the forum and see all these threads about waiting for TMO to offer T600. And many complaints about ATT. But who's using Cingular? And are there any problems? Why wait for TMO?
    Compare the data plans - T-Mobile has unlimited full internet for $19.95 a month (no counting MB) and limited internet (T-zones) for either $5 or free if you have a big enough voice plan.
    Enquiring minds want to know ...
  6. #6  
    I have Cingular in Los Angeles. If you are in L.A., you probably should take Cingular over T-Mobile because T-Mobile uses Cingular's cell towers but they don't have access to all of them so Cingular's telephone service is better in L.A.

    I checked on the data plans.

    $6.99 is 1 MB of data
    $14.99 is 5 MB of data
    They have a 10 MB plan for $24.99. A 20 MB plan for $34.99, and unlimited plan for $79.99.

    I'm sure the rates will be dropping soon.
  7. #7  
    The only reason I'm waiting for T-mobile instead of going with Cingular is because I already missed the $399 upgrade pricing through Handspring and because T-mobile has better priced data plans. I have nothing against Cingular otherwise. Also, I'm already a T-mobile customer (which is true for many Treo owners since the first Treo devices -- the 180 and 270 -- were mainly sold through them).
  8. #8  
    I'm currently on hold with Cingular Customer Service/Tech Support for the *fourth* time trying to get the Wireless Internet Express service working. It seems they have no clue how to properly enable this service.

    I have a bad feeling this is just a hint of things to come...
  9. #9  
    Which part isn't working? I have a pretty good understanding of Cingular now from the Treo side....not so much from their side where its a mystery whether they have things entered in their computer properly.
  10. #10  
    The whole thing doesn't work. When I launch Blazer, it simply hangs while trying to connect to Cingular.

    My first call was a joke, as the CSR tried to tell me that the service was $6.99 for unlimited service. As much as we'd like this to be true, it's simply not the case. He also sent me to the wrong web page to set up my account. I asked to speak to a manager, and after being put on hold for 10 munites, I was cut off.

    My second call took nearly an hour as the CSR typed furiously on her end. She said that the first CSR had entered the wrong "code," the one for MMS, not wireless internet. I was also told that I would need to turn off my phone before she could send a second authorization code, and a second code would "fry my SIM" if the phone was on. Yea, right. :-{

    On my third call I was told that the "code" they entered was for the old code, and that I would have to recycle the phone again.

    On my fourth call I was told that my password wasn't correct, since it didn't match the last four digits of my phone number. Of course, no where on the mywirelessworld site does it mention this restriction. In addition, if true, this would represent fairly crappy security, as passwords are supposed to be fairly difficult to guess. :-{

    In general, each call gives me the impression that Cingular hasn't given their CSRs much training on the Treo 600, nevermind the internet service in general.

    Arg.

    Note: Since the phone is in my wife's possession, I couldn't solve this problem with a single call. Had I know it was going to be this difficult, I would have taken the phone with me until the problems were all sorted out. As I type this the 5th CSR is talking to my wife...
  11. #11  
    I've been with Cingular since the 9th. I'm a LOT more happy with them than I was with AT&T. That $175 cancellation fee was well worth it to me.

    Anyway, setting up data on my Treo 600 took 2 calls. The first time was just setting up my account when my number ported over. They told me it would take about 30 minutes for the data to kick in. I waited and called again after about an hour. The CSR told me that the previous CSR didn't add the dial-up account to my account. I didn't think I needed this because it's supposed to be an always available type of connection, but I didn't argue with them. After she added it, I could access data but it would send incoming calls straight to voicemail since it was using a dial-up connection. This was unacceptable to me but I didn't call them back. The next day, it started working normally, with calls not going to voicemail while I was using GPRS.

    BTW, when I went in to the Cingular store and told them I wanted to port over to them using my Treo 600, the first thing their SR told me was, "You know, we can't compete with T-Mobile's data plans." I said, "That's fine."
    AT&T Wireless sucked so I left!! 2,370,000 ATTWS customers left in Q1 (2004) and I'm proud to be one of them!
    AirTouch Cellular => L.A. Cellular => AT&T Wireless => Cingular Wireless
  12. #12  
    On the issue of data, you need to see the upside down black triangle above your signal strength indicator. If it is not there, GPRS is unavailable, or not correctly configured on cingular's end.

    When cingular adds it for the first time, the phone needs to be powered off/on.
  13. Quake97's Avatar
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    #13  
    For me, I'll never go to Cingular. I know three people that have had more than one problem with them. One had roaming issues, another has voicemail problems, another was very over charged. I know its just thought three people, but I have a bad taste in my mouth concerning them. I love AT&T GSM and have had it for about 1.5 years.

    Everyone I talk to about AT&T hates them. I've also found that the people that hate them are on the TDMA service. People that like them are on GSM. Makes me wonder if its two difference customer service departments.

    I was on Voicestream-T-Mobile before AT&T. I was with them for a little over 2 years. I love them until T-Mobile bought Voicestream. There were so many glitches in the buyout and transition. My wireless internet stopped working, basically, and the email forwarding went to crap. Any time I talked to someone they would escalate to a tech, but I could never talk to one. They wouldn't even call me, they send me voicemails through the T-Moblie system. I was out of contract, so that was it.

    Joe
  14. Quake97's Avatar
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    #14  
    And another thing, if Cingular buys AT&T I'm defintely gone!

    Joe
  15. #15  
    Originally posted by quake97
    Everyone I talk to about AT&T hates them. I've also found that the people that hate them are on the TDMA service. People that like them are on GSM. Makes me wonder if its two difference customer service departments.
    I had better service on AT&T's TDMA network than on their GSM network. It wasn't stellar, but at least it worked. When I complained that my (TDMA) signal was not that great at my house, they told me that I should switch to their GSM network because it's a better network. When I did that last December, I had WORSE service. My phone would constantly have no signal in my house. Everyone calls me on my mobile and not having the ability to receive calls AT ALL was the (main) reason I paid $175 and switched to Cingular.

    Don't get me wrong, AT&T was great for most of the EIGHT years that I was with them. But, more and more, they just don't seem to care about their customers anymore.

    BTW, their TDMA and GSM services are basically two different parts of the company. They are billed separately. And I wouldn't be surprised if their CS departments are separate. And, don't forget, AT&T and AT&T Wireless are also two separate companies.
    AT&T Wireless sucked so I left!! 2,370,000 ATTWS customers left in Q1 (2004) and I'm proud to be one of them!
    AirTouch Cellular => L.A. Cellular => AT&T Wireless => Cingular Wireless
  16. #16  
    Originally posted by quake97
    And another thing, if Cingular buys AT&T I'm defintely gone!
    If Cingular buys AT&T, I want my $175 back!!!!
    AT&T Wireless sucked so I left!! 2,370,000 ATTWS customers left in Q1 (2004) and I'm proud to be one of them!
    AirTouch Cellular => L.A. Cellular => AT&T Wireless => Cingular Wireless
  17. #17  
    -- HowardForums Clickie -- breaks down how the GSM carriers share spectrum.
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
    <a title="Subscribe to BAG's TextAmerica Blog" href="aim:goim?screenname=blogchangebot&message=subscribe+http://www.bustagroov.textamerica.com"><img src="http://www.neuronwave.com/bcb/bcblogo.gif" border="0" vspace="2" hspace="2"/></a>
  18. #18  
    Quote Originally Posted by argonne69
    The whole thing doesn't work. When I launch Blazer, it simply hangs while trying to connect to Cingular.

    My first call was a joke, as the CSR tried to tell me that the service was $6.99 for unlimited service. As much as we'd like this to be true, it's simply not the case. He also sent me to the wrong web page to set up my account. I asked to speak to a manager, and after being put on hold for 10 munites, I was cut off.

    My second call took nearly an hour as the CSR typed furiously on her end. She said that the first CSR had entered the wrong "code," the one for MMS, not wireless internet. I was also told that I would need to turn off my phone before she could send a second authorization code, and a second code would "fry my SIM" if the phone was on. Yea, right. :-{

    On my third call I was told that the "code" they entered was for the old code, and that I would have to recycle the phone again.

    On my fourth call I was told that my password wasn't correct, since it didn't match the last four digits of my phone number. Of course, no where on the mywirelessworld site does it mention this restriction. In addition, if true, this would represent fairly crappy security, as passwords are supposed to be fairly difficult to guess. :-{

    In general, each call gives me the impression that Cingular hasn't given their CSRs much training on the Treo 600, nevermind the internet service in general.

    Arg.

    Note: Since the phone is in my wife's possession, I couldn't solve this problem with a single call. Had I know it was going to be this difficult, I would have taken the phone with me until the problems were all sorted out. As I type this the 5th CSR is talking to my wife...
  19. #19  
    Maybe this will help some of you get GPRS working. I struggled with Cingular tech support over several calls to try and get my GPRS working before I finally figured out it was the old 5v SIM card that I had taken out of my Siemens phone and put into my Treo. No amount of 'finagling' by Cingular was going to help. The phone worked with the old SIM card, buy GPRS was hopeless.

    Went in, got a new SIM card, instance success.

    Good luck.
  20. #20  
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