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  1. #21  
    My point was that no one from T-Mobile has officially promised anything to anyone regarding this device, so to say they have deceived you is disingenuous. Maybe I'm frustrated. Maybe I feel like I've been waiting too long in the dark. But... I haven't been deceived by anyone at T-Mobile. Remeber, the original poster said, "Trust T-Mobile? HAH!". That is what I am responding too...
    Well said- I think it's weird how everyone on this board feels personally slighted by T-Mobile; just because they didn't release a phone at the same time as everyone else. I was thinking of switching to Sprint myself- because I do like the Treo and I wanted to try it out, but in the end, I'm staying with T-Mobile for the cheaper data services and the better SMS/MMS support.

    There is really no need to villify either Handspring or T-Mobile on this board; all people really want is the facts, the rest they can decide for themselves.
  2. #22  
    Originally posted by jaytee
    My point was that no one from T-Mobile has officially promised anything to anyone regarding this device, so to say they have deceived you is disingenuous. Maybe I'm frustrated. Maybe I feel like I've been waiting too long in the dark. But... I haven't been deceived by anyone at T-Mobile. Remeber, the original poster said, "Trust T-Mobile? HAH!". That is what I am responding too...
    Jaytee

    I understand your point and agree with much of what you have to say, unlike the original poster I don't feel that I have been deceived by anyone at Handspring or Tmobile.

    I do believe that this situation has been handled poorly, and that both Handspring and Tmobile have been their own worst enemies at times by hamstringing information unnecessarily.

    With your point about *no one* from T-mobile officially promissing anything, If a National Sales representative doesn't count as *anyone* then who from T-mobile does?
    No good deed goes unpunished
  3. #23  
    I just some post from JennyFur and someone else, so I thought I'd give my 0.01724 (the exchange rate isn't too hot these days!). It seems that yes you CAN use your serial to order and then cancel, and re-use that serial number to order a new phone. Granted, it may be a fluke, but I doubt it:: I ordered Cingular when it came out, then thought about it, and decided to wait for AT&T - so I cancelled my Cingular order. When I found out 2 weeks later that AT&T was locked, I re-ordered Cingular, and no problem! Still got the "upgrade" deal. Because, you haven't actually used your serial number yet, since the order is cancelled and void.
  4. #24  
    Originally posted by Prismatic


    I would advise you to go ahead and order the Cingular version today while you still can, there is a 2-4 week backorder anyway, so if the Tmobile version becomes available in the meantime you could always cancel your Cingular order and place one for the Tmobile optimized one.

    If you don't order today, you will be stuck waiting on Tmobile if you want to get one for the $399 owner loyalty discount. The At&t version is sim locked so its not an option for tmobile customers.

    My 2 cents......
    I ordered the Cingular handset on 11/24/03 and status is showing as order received. I wonder if Handspring really does send order for "Carrier Credit Check" if the purchaser marks that they already have existing service plan with Cingular???
    BAG's Treo-Hip-Lography**Treo 600>SideKick #6****Signup for UPOC-Handspring Treo 600
    <a title="Subscribe to BAG's TextAmerica Blog" href="aim:goim?screenname=blogchangebot&message=subscribe+http://www.bustagroov.textamerica.com"><img src="http://www.neuronwave.com/bcb/bcblogo.gif" border="0" vspace="2" hspace="2"/></a>
  5. #25  
    Originally posted by treophan
    need some advice - I just got off the phone with a TMobile rep in customer care who said that the Treo 600 was available according to her system.

    I expressed suprise since I have been watching all of your posts and she proceeded to check with her supervisor who confirmed as well.

    She said that she could transfer me to the sales department to buy it but I wanted to check for advice here first before I did so.

    How is this possible? Any advice would be greatly appreciated!
    I received the same information from T-Mobile Customer Service today. They show the Treo 600 as "in their system" and that means it is supported.

    One difference, however, was that they said that T-Mobile is not selling the 600 and told me to call Handspring to place my order. My call to Handspring was unsuccessful. They told me it is not yet available but could be any time.
  6. #26  
    According to a thread on the TREO 600 Hardware forum:

    -- http://discussion.treocentral.com/tc...threadid=42862

    T-Mobile sent out a letter (quoted in the thread) to their sales folks telling them to direct all potential TREO 600 customers to T-Mobile's web site where they can order the TREO 600 ==from Handspring (er...palmOne)==. The letter also said that T-Mobile would be supplying only minmal support with any continuing problems supported via Handspring.

    That is - T-Mobile will be happy to help you buy one but they aren't carrying it themselves nor will they support it in the standard manner.

    Stores, for example, will not carry it.

    See the Hardware thread.
  7. #27  
    Originally posted by SeldomVisitor
    According to a thread on the TREO 600 Hardware forum:

    -- http://discussion.treocentral.com/tc...threadid=42862

    T-Mobile sent out a letter (quoted in the thread) to their sales folks telling them to direct all potential TREO 600 customers to T-Mobile's web site where they can order the TREO 600 ==from Handspring (er...palmOne)==. The letter also said that T-Mobile would be supplying only minmal support with any continuing problems supported via Handspring.

    That is - T-Mobile will be happy to help you buy one but they aren't carrying it themselves nor will they support it in the standard manner.

    Stores, for example, will not carry it.

    See the Hardware thread.
    well.... mostly right, but I might disagree with "minimal support". Below is an excerpt from the hardware forum entry. Notice that T-Mobile will handle support for 'network services, billing, and minor hardware issues'. Seems like what they should be supporting since they didn't build they device. They are the network provider, not the hardware designers. Sounds like they are dividing the support appropriately.

    Of course it's all moot until there actually are 600's out there on t-mobiles network.

    Q: What about support?
    A: T-Mobile will support the customer when it comes to network services, billing, and minor
    hardware issues. All other support will be handled by Handspring. Customers should contact
    T-Mobile Customer Care for all issues. Care will then transfer the call to Handspring.
  8. #28  
    You are, of course, correct - however, note that this type of support is MUCH less than provided in the past - where ALL support came from T-Mobile, essentially, thus the use of the term "minimal".

    I personally think, if things are as they appear (and they may NOT be!), that this type of arrangement is something the carriers should ALL do for non-mainstream devices - help customers get them, be the frontline for scripted support questions unique to those devices, but pass along the inventory-carrying and major support to the folks actually building the devices - perhaps not a good thing financially for palmOne (or any other high-end phone maker) but sure does seem to make GREAT financial sense for T-Mobile (or any other carrier with low-volume high-end devices).
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