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  1.    #1  
    A close friend of mine who is a Senior Specialist for the Customer Service
    Product Management Center on the CARE Team here in Atlanta, GA just emailed me to tell me that he has been scheduled for a 2.5 hour Palm Pre Plus Training. What makes this newsworthy is that he says that AT&T does not ever dedicate that much training time to any other device.

    Perhaps this could be a result of the newfound muscle that HP put behind the
    Palm name? Or is it because too many people are having hardware issues?
  2. #2  
    Quote Originally Posted by vasekvi View Post
    A close friend of mine who is a Senior Specialist for the Customer Service
    Product Management Center on the CARE Team here in Atlanta, GA just emailed me to tell me that he has been scheduled for a 2.5 hour Palm Pre Plus Training. What makes this newsworthy is that he says that AT&T does not ever dedicate that much training time to any other device.

    Perhaps this could be a result of the newfound muscle that HP put behind the
    Palm name? Or is it because too many people are having hardware issues?
    Can't say this has any bearing on your comment, but the reports I've been hearing from friends and associates indicate the customers may be driving this initiave. Many are coming in planning on buying a fruitphone 4 and after playing with the phones on display these customers end up purchasing a Pre + or Pixi +. Even the store reps are noticing. Just last night one of them commented that she really likes the lcd response on the Pre + when compared to every other phone in the store.

    I still believe if Palm had gotten these devices out quickly after they were announced at 2009 CES, and IF thay had released a GSM version that was compatable with AT&T's network and gotten it into AT&T stores where it could sit side by side next to the fruitphone 3, 3G, and 3Gs models like it's sitting next to the fruitphone 4 (arguably a pretty good device) now, we'd be looking at a much different picture for Palm than having just been sold to the highest bidder!

    (keep in mind who I am employed by, and that the information I've written here is not based on any "official" company information. It's information that's 100% based upon my own personal discoveries, conversations with others, resulting in my own personal beliefs being shared here. These beliefs are my own, and as such do not represent any beliefs or opinions of AT&T corporate or of AT&T Mobility.

    TTB
    ----------------------------------------------------------------------------------------------------
    I am an AT&T employee and the postings on this site are my own and donít necessarily represent AT&Tís positions, strategies or opinions.
  3. #3  
    This may not be related, but earlier today I completed an online survey from AT&T that asked me all sorts of very detailed questions about my recently purchased Pre+. Lots of focus on why I chose it, what features I liked, what other smart phones I considered buying. It was very specific with questions about WebOS.

    Reading between the lines, it seemed that they were really trying to understand what features would make someone purchase a Pre over any other smartphone (including the iPhone which the survey mentioned specifically several times.) Actually, they asked that question specifically. The only reason they would expend the time to build and evaluate such a survey would be to help them with future marketing plans. It was clearly not the usual customer satisfaction survey, it was a marketing preferences survey.

    Combine that with TTBs comments and perhaps AT&T is responding to higher than expected user demand for WebOS devices.

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